Serenity Nails & Skin Care Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Best PlaceJuice Reviews
Love this place! All the ladies are very nice! Been going here for a little while now and this is for sure my nails place. I highly recommend! Nancy does my nails but all of them are amazing ????
Hi,
I really liked this nail salon and the customer service. I was satisfied with the quality of service and the end result of my nails.
Anne does such an amazing job on my nails and so friendly!
Our appt was at 09:00 and we arrived about 08:50 and they were ready for us and got us started. I just had a Pedi which was nice with the leg massage and hydrating oils. My mother had a Mani/Pedi and they were very gentle with her. She is 90 but still likes her nails to look nice. I asked for her nails to be fairly short which they did exactly how I wanted, it makes it easier for her. I would highly recommend them.
I come here every time I am in town! I live in Utah and have been coming here for years! Moon is my favorite but all the workers are great and always do an awesome job!
Overall I had a good experience. This is my second time coming here. My nails turned out pretty good. My only complaints would be that I had to wait 30 minutes after my appointment time to get started. Also she scratched my big toe (see photo) and then sprayed alcohol on it twice which burned. Idk if it’s just me but when I got my feet and legs rubbed it didn’t feel that good (especially with that exfoliating scrub). Otherwise I had a good experience.
I visited serendipity on a Thursday. They got me right in. By Monday it looked like I needed a fill already and my nails were extremely thick.. I did not get a chance to go back and visit the salon until Wednesday due to work commitment. When I approached the girl "Tweety" that did my nails she didn't even look at me as I told her what the problem was. She told me it was because I had glitter on my nails.. I asked her if she was going to make it right and she said she would do it at no charge. However that was after going back-and-forth with her a few times and her being very rude. She also had a customer at the time that put in her 2 cents where it was not wanted. I did make an appt but did not go back. Terrible customer service and product. Would not recommend this salon.
Been coming here for many years, I love these girls and they do such a fantastic job. Professional and friendly. I will come here as long as I am able. Pat
Quick Facts About Serenity Nails & Skin Care
Serenity Nails & Skin Care has several strengths based on the comments provided. Firstly, the staff is consistently described as friendly and nice. This is an important attribute for a nail salon as it contributes to a positive and welcoming atmosphere for customers. Strong customer service, as mentioned in the second comment, is also a strength of Serenity Nails & Skin Care. Customers feel satisfied with the quality of service and the end result of their nails.
Another strength is the punctuality of the salon. In one comment, the customer arrived early for their appointment and the staff was ready to start the service. This displays good time management and organization on the part of the salon. Additionally, the salon is praised for being gentle and accommodating towards an elderly customer, which shows sensitivity and consideration towards different needs and preferences.
Consistency is another strength of Serenity Nails & Skin Care. A customer from out of town states that they have been coming to this salon for years whenever they are in town. This demonstrates that the salon consistently delivers good results, which leads to customer loyalty.
Based on the comments, it can be concluded that one weakness of Serenity Nails & Skin Care is occasional delays in starting appointments. One customer had to wait 30 minutes after their scheduled appointment time before getting started. This inconvenience could potentially be frustrating for customers, especially if they have other commitments or limited time available.
Another weakness mentioned is regarding the discomfort experienced during the foot and leg rub. One customer specifically mentions that it did not feel good, particularly with the exfoliating scrub. This suggests that there may be inconsistencies in the quality of the relaxing experiences provided during certain services. Consistency is important in order to ensure customer satisfaction and enjoyment.
Furthermore, there is a negative experience mentioned in one of the comments. The customer received a fill on their nails, but by the following Monday, it already looked like they needed another fill. When they approached the nail technician to address this issue, the technician blamed it on the customer having glitter on their nails, which resulted in a confrontational interaction. This reflects poorly on the customer service provided in this specific incident. It is essential for staff members to handle complaints professionally and without rudeness.
In conclusion, Serenity Nails & Skin Care has several strengths including friendly staff, strong customer service, punctuality, gentle treatment, and consistent results. However, weaknesses include occasional delays in starting appointments, inconsistent comfort during certain services, and a negative customer service experience in one specific incident. It is important for the salon to address these weaknesses in order to maintain a positive reputation and continue to attract and retain customers.
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Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:30 AM - 05:00 PM |
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