Samson & Delilah's Hair Salon

+1 256-546-5899

606 S 4th St, Gadsden, AL 35901 United States of America

Open Today: -

Samson & Delilah's Hair Salon Info

606 S 4th St, Gadsden, AL 35901 United States of America
+1 256-546-5899
[email protected]

Amenities

Accessibility

Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom

Amenities

Restroom

Planning

Appointment required
Appointments recommended

Best PlaceJuice Reviews

I visited this salon with my niece, who is special needs, this week. Unfortunately, she had a medical need that necessitated ambulance transfer before her appointment.

I cannot say enough about the kindness of the team at this salon. They came outside and assisted us both, providing comfort and support until medical personnel arrived.

Thank you to you all. You are a phenomenal group of people.

Clean and updated with ample parking, this salon has very talent technicians. Always a welcoming atmosphere, everyone is friendly and they offer you a drink (non-alcoholic , of course) if you have to wait. Rhonda is my stylist and always listens to my request and can layer my straight hair without scissor marks. Big plus. Easy to get appointments.

Great experience, kind caring people. Would highly recommend them.

I've been going to this salon since I moved here in 2019. Summer is my stylist and she works hard to make me feel beautiful.. I get color and highlights, and I'm usually in and out the door within an hour and a half. Their prices are reasonable for her top quality service.

Very nice people they do a wonderful job on cuts and color also very reasonable prices

Very kind people they are excellent at what they do they treated me with respect will definitely be using them more often

this place is my new favorite place.. I went yesterday to a different salon and they ruined my hair I was crying all night .. so I called this one at 8, I told them I can't even go out of the house because of how much my hair look bad.. they were fully booked but they still agreed to manage time to fix my hair .. I really appreciated.. I m so happy about how my hair turned out .. thank y'all so much so great service .. Erica was so great and so friendly, she is a professional and she know what she's doing.

I've went here before one time, and they did a great job on my hair, and the people there seemed nice that day. When I called back for my second appointment for my daughter to get a trim for back to school, some lady answered the phone very rude and fast pace, saying to me to call back tomorrow, no one can help me, there short handed, and hung up. I went to another salon right near them and it was better customer service as well as profession. We won't be going here anymore due to the rudeness and un proffesionalisim.

Quick Facts About Samson & Delilah's Hair Salon

Samson & Delilah's Hair Salon certainly has some strengths based on the comments provided. One of the strongest aspects of this salon is the kindness and compassion of the staff. The commenter who visited with their special needs niece praised the team for their assistance during a medical emergency. This demonstrates that the salon staff goes above and beyond to provide comfort and support to their clients. This level of care and empathy is a significant strength and sets the salon apart from others.

The salon also receives positive feedback for its cleanliness and updated atmosphere. The ample parking availability is seen as a convenient feature, making it easier for clients to visit without any hassle. The technicians are highly praised for their talent, and the welcoming atmosphere adds to the overall positive experience. The provision of drinks for clients who have to wait is a thoughtful gesture that enhances the customer experience.

Many commenters specifically highlight the skills and expertise of their stylists. Rhonda and Summer, in particular, receive praise for their ability to listen to client requests and deliver excellent results. The ability to layer straight hair without creating scissor marks is mentioned as a significant strength. The salon also receives praise for providing top-quality service with reasonable prices, ensuring that clients feel beautiful without breaking the bank.

The responsiveness and willingness of the salon to accommodate last-minute requests are commended by a commenter who had a hair emergency. Despite being fully booked, the salon managed to find time to fix the commenter's hair, resulting in a happy and satisfied customer. This flexibility and willingness to go the extra mile demonstrate excellent customer service and a commitment to client satisfaction.

However, there are also some weaknesses that emerge from the comments. One commenter mentions encountering rude and unprofessional behavior when calling to make an appointment. The abrupt and dismissive response from the staff member left a negative impression and resulted in the commenter seeking services elsewhere. This incident highlights a potential weakness in the salon's customer service and professionalism.

In terms of weaknesses, there is limited feedback regarding the range of services offered by Samson & Delilah's Hair Salon. While the comments mention cuts, colors, highlights, and trims, there is no mention of other services such as styling, treatments, or specialty services. It may be beneficial for the salon to promote and communicate the full range of services they offer to attract a wider customer base.

In conclusion, Samson & Delilah's Hair Salon has several strengths that contribute to its positive reputation. The kindness and compassion displayed by the staff, the clean and updated salon environment, and the talent and expertise of the stylists all contribute to a positive customer experience. However, the incident involving rude customer service and the lack of information about additional services indicate areas where improvements could be made. Overall, Samson & Delilah's Hair Salon appears to be a reputable and customer-oriented establishment.