Samantha's Mini Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
Planning
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Appointments recommended
Best PlaceJuice Reviews
Unless you’re just getting your nails painted, I wouldn’t go here. I paid $65 (before the tip, yes I tipped) for a gel manicure with an extension and you can clearly see my nail underneath where the extension is. The polish isn’t even, my pointer finger extension was adhered crooked, and the dip powder is uneven all over my nails. I’ve gotten a manicure twice here and was unhappy both times. The pedicures are good until you get polish. The work done is just over priced. This is a $30-40 manicure. I came for a walk in and ASKED if they had time for a walk in. They said yes and proceeded with the manicure. I had to ask for her to acknowledge my cuticle beds and she didn’t even put lotion on my hands. I didn’t want to sit and complain or critique her every move. It could be worse and she was really nice, but I will just buy my own equipment to do my nails myself next time.
I have been to this salon 3 times and they still have not done right by me!
Visit #1
I got a gel mani and pedi which I am pretty sure I was over charged for. I cannot figure out how it could have added up to $120. The mani was $40 + $10 extra for the metallic I chose, which means the pedicure was $70?
The pedicure was fine and still looks good weeks later.
However
The mani looked great for a few hours, but the topcoat and metallic started to chip and peel the next day. I left early that morning for a trip so I was unable to go back right away to have it fixed. I took pictures with time stamps. When I got back to town a week later I called and explained that I needed it redone and would like them to fix it or at least give me a discount.
Visit #2
When I got there I showed the boss my nails and tried to show her pix but she didn’t want to see them. She said I should have come back right away. I explained (again) that I had been out of the country and she told me I should have called. The boss told the chick who changed out my color to charge me the full price. By the time I got home and put on my glasses 8 of my nails were bubbling up underneath. I call immediately and requested an appointment to have them redone. The next day two of the bubbles popped open in the center of my nails revealing a goopy mess.
Visit #3
Everyone acted annoyed at me, like I was a big inconvenience. The boss did the prep and was only going to redo 2 of the nails. I kept pushing her to do the others but only ended up convincing her to redo 5 of them. The lady that did the painting this time was clearly more skilled than the first two, but the job was rushed and unpleasant.
In summary:
Pricey
Low quality
Bad customer service
First time coming here and so happy I did! The salon is bright, clean, and friendly! I saw Nga and she was so gentle removing my acrylics and did an amazing job with my dip! I’ll definitely be coming back!
Thank you, Katie, for doing my nails so nicely. Although it was busy, they were able to squeeze me in right away as a walk-in. This color is vibrant and perfect for the holidays.
I started going to Samantha’s for pedi’s a few years ago, and most recently I have been getting gel fills and polish since last summer. I have yet to leave disappointed with their services no matter who does does my nails. Special S/o to the nail tech who has done the last 3(+?) fills. Not only has she not made me feel the least bit insecure about my extra dry working hands I experience during this time of the year, she takes great care of me and she applies a little extra cuticle oil at the end. Also, no matter what your preference, they have an extensive selection of colors. Go check them out!!
Nina is very talented and she gave me exactly what I wanted. Very friendly and will take direction accurately. This is for sure my favorite set I’ve gotten. Definitely will be coming back for my next set.
I paid $130 for a mani pedi and 4 nails were chipped 3 days later- I have no idea how this place has high rankings as the attitude of the nail technicians matched the results of the (way over priced BTW) manicure. Convenient location in the mill district, with no competition that’s the only reason I believe this place is in business.
I'm not big on reviews but after coming to Samantha's Mini Spa a few times now over the last year I can say they have consistently given me the BEST overall experience, nails, and service.
They don't do acrylic with powder (as the space is small and the chemicals smell strongly) but have dip/gel and would add a nail tip to your dip for 10$ extra ($55 + tip).
As a Black woman, there's definitely anxiety at nail salons, especially when I don't know if I'll be treated like a suspicious stranger and as a paying customer and human.
Na and her staff have always been kind and knowing this makes me feel way less anxious!
Today Lynn did my nails, which I LOVE. I could tell she tried her best and mistakes were made (I'm very stiff), she fixed them before I could say anything. I did a simple manicure with a sparkly black/gold color and almond shaped.
Quick Facts About Samantha's Mini Spa
Samantha's Mini Spa is a salon that offers various nail services such as gel manicures, pedicures, and dip powder. However, based on the comments provided, there are several strengths and weaknesses that can be identified.
One of the strengths mentioned is the salon's cleanliness and friendliness. Commenters appreciate the salon's bright and clean atmosphere, which creates a welcoming environment. Additionally, some customers specifically mention the friendly staff, such as Nga and Katie, who were gentle and provided good service. This indicates that the salon has created a positive customer experience for some individuals.
Another strength mentioned is the wide selection of colors available at Samantha's Mini Spa. Customers appreciate the extensive color options, which allows them to choose their preferred shades for their nails. This variety is a positive aspect of the salon as it caters to different preferences and styles.
Additionally, several customers mention specific nail technicians who have provided excellent service. These technicians are praised for their skills and ability to meet customer preferences. This indicates that there are skilled and talented staff members at Samantha's Mini Spa who can deliver satisfactory results.
However, there are also several weaknesses identified by customers. One common complaint is the high prices for the services provided. Multiple commenters mention feeling overcharged for their treatments, with some claiming that the quality of the services does not match the price. This suggests that the salon may need to reconsider its pricing structure or offer more value for the prices charged.
Another major weakness mentioned by several customers is the low quality of the nail services. Complaints include uneven application, chipped polish, and bubbles under the nails. Customers were disappointed with the durability of their manicures and had to return to the salon for fixes or refunds. This inconsistency in the quality of the services provided is a significant weakness for Samantha's Mini Spa.
Customer service is also highlighted as a weakness. Some commenters mention feeling ignored or inconvenienced by the salon staff. In one instance, a customer felt that the boss and staff were annoyed by her requests, suggesting a lack of professionalism and customer-centric approach. This indicates that the salon may need to improve its customer service skills and ensure a positive and accommodating experience for all clients.
In summary, Samantha's Mini Spa has strengths such as cleanliness, a wide selection of colors, and skilled technicians. However, the salon faces weaknesses such as high prices, inconsistent quality, and issues with customer service. These aspects should be addressed to improve overall customer satisfaction and reputation.
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