Salon Impressions

+1 708-863-4176

4902 W Cermak Rd, Cicero, IL 60804 United States of America

Open Today: -

Salon Impressions Info

4902 W Cermak Rd, Cicero, IL 60804 United States of America
+1 708-863-4176
[email protected]
+1 708-863-4176
+1 708-863-4176

Best PlaceJuice Reviews

Simple haircut for a child and two French braids later.. 45$

I called to complain about the haircut after she took her braids out and noticed that her hair was not straight at all… and they said to bring her back to get it fixed but they could not refund the money and no one else but the lady who messed it up can fix it. Do not go here! God forbid something go wrong and they will not take accountability.

OPEN Reviews ()

Amenities

Accessibility

Amenities

Gender-neutral restroom
Restroom

Planning

Appointment required
Appointments recommended

Payments

NFC mobile payments

Quick Facts About Salon Impressions

Salon Impressions is a popular salon with a mix of positive and negative reviews. In order to assess the strengths and weaknesses of the salon, it is important to consider the range of experiences shared by customers.

One of the strengths of Salon Impressions is their ability to work with different hair types and provide high-quality treatments. Customers have praised the salon for their knowledge of hair types and their ability to recommend the best products and treatments for individual needs. This shows that the salon has skilled and experienced hairdressers who are able to cater to a diverse range of customers.

Additionally, the salon has loyal customers who have been going there for several years. This indicates that the salon has built a strong reputation and a level of trust with its clients. One customer commented that they have been going to Salon Impressions for over 10 years and particularly highlighted the understanding and flexibility of their hairdresser, who accommodates their early appointment requests.

Positive reviews also highlight the salon's ability to address and fix any issues that may arise. One customer mentioned that their hair was initially damaged, but the salon was able to recommend solutions such as extensions and treatments to help improve the condition of their hair. This demonstrates that the salon takes responsibility for any mistakes and strives to find solutions to make their customers happy.

Another strength of Salon Impressions is their ability to provide excellent customer service. Several reviews mentioned the friendliness and professionalism of the staff, making customers feel comfortable and satisfied with their overall experience. This indicates that the salon places a strong emphasis on customer satisfaction and creates a friendly and welcoming atmosphere for clients.

However, there are also some weaknesses that can be identified through negative reviews. One customer mentioned that their child's haircut was not satisfactory, and when they called to complain, they were only offered a redo of the haircut and were not given a refund. This suggests a lack of customer service in handling complaints and not taking accountability for mistakes.

Another negative comment highlights a communication issue due to language barriers. The customer mentioned that the staff was not able to understand their specific hair needs, possibly due to a language barrier. This indicates that the salon may benefit from having bilingual staff or implementing measures to improve communication with customers whose first language is not English.

In conclusion, Salon Impressions has several strengths such as their ability to work with different hair types, their loyal customer base, and their commitment to addressing and fixing any issues that may arise. They also provide excellent customer service, as evidenced by positive reviews. However, there are weaknesses such as poor handling of complaints and potential language barriers that should be addressed to improve the overall customer experience.