Royal Nail Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Best PlaceJuice Reviews
I came to this nail salon on Oct 31st to get my nails done. I got a full set they did a really bad job the acrylic was super thick and extremely bumpy. I went in to complain and the man working there told me he would fix my nails himself whenever I was free because he was too busy to fix them when I went in. When I arrived to have them redone he told me someone else would fix them and it happened to be the same lady that did my nails poorly in the first place. She kept telling me they would look better and she could fix them. I told them to just take them off. I didn’t want a refund I just wanted the nails off. But she insisted she could fix them so I let her. While she was fixing them I kept telling her this one is till bumpy and this one is crooked. I got tired of having to keep telling her and just let her finish. At the end they were still very thick and bumpy and the French tips were uneven. I didn’t want to bother trying to get them to understand since they kept brushing me off when I would say I wanted them removed. Aside, from the terrible job I do appreciate them trying to fix the nails and the lady doing them was very kind she just seemed to lack skill. I ended up going to another nail salon and paying to have them fixed even the other salon was surprised with how thick and bumpy they were.
I have been coming here for years. Owners are very friendly and polite. No chemical smell when entering the salon. Tammy is the best! Very consistent. You don't need to tell her what to do. Highly recommended especially to those who are very meticulous and picky
They gave me fungus! They need to be sanitizing there tools and using proper protocols!
always consistent and friendly. Always happy with Kim. Jackie and Tammy also do great nails, haven't tried the rest.
Just had my nails done by Holly, fantastic coffin nail. See photo.
Honestly I was not impressed. It seemed like a rushed job, my nail tech was distracted too, she hurt me too while at it. I asked for a regular nail polish on my feet after a pedicure and it was poorly done, the sides of my nails were not painted... And and strokes weren't neat. I asked for my old gel nail polish on my finger nails to be removed and just clean the nails, it was done poorly too. I still have the bottom layer on nails like I didn't have them professionally removed and they didn't even try to file my nails. I just know I won't be coming back. The nail tech was sweet but her job was not good.
I've been here twice. Once last year for a gel manicure and once a couple of weeks ago for a basic pedicure. My gel manicure color didn't really look like the sample, and peeled within a couple of days. The technician was really kind but her work was not very good. I didn't even get my pedicure. I walked in at 3:00 p.m., when they close at 6:00 p.m., and asked if someone could take me for a simple pedicure. The man, who I'm assuming is the owner, just said no and asked if I wanted to make an appointment for tomorrow. I politely said no thank you and left. Mind you they have a sign that says walk-ins welcome. Apparently not.
The best salon I have found locally & I have tried them ALL!!
Love, love, love this salon! Everyone is so nice, engaging and kind!Frank's sense of humor is the best! Thank you!
Quick Facts About Royal Nail Spa
Royal Nail Spa has received a mix of positive and negative comments, providing insight into both its strengths and weaknesses as a nail salon.
One of the strengths highlighted by customers is the friendliness and politeness of the owners and staff. Multiple comments mention how the owners are welcoming and create a pleasant atmosphere within the salon. Positive interactions with the staff contribute to customers feeling comfortable and satisfied with their experience at Royal Nail Spa.
In addition to the friendly staff, a few customers specifically mention the consistency of the nail technicians. Tammy and Kim are highlighted as providing excellent service and consistently delivering high-quality nail work. This consistency is appreciated by customers who value attention to detail and expect their nail technicians to be meticulous and skilled.
Another strength mentioned by a customer is the lack of a chemical smell when entering the salon. This indicates that Royal Nail Spa takes steps to ensure a clean and well-ventilated environment, which is important for the comfort and health of both customers and staff. A lack of unpleasant odors can enhance the overall experience for patrons.
On the other hand, multiple comments bring attention to weaknesses of Royal Nail Spa. One significant weakness is the poor quality of some nail services. Customers have complained about acrylic nails being thick and bumpy, French tips being uneven, and gel manicures peeling within days of application. These experiences highlight a lack of attention to detail and skill in the nail technicians' work. Customers expect a good quality service when they visit a nail salon, and when their expectations are not met, it can lead to disappointment and dissatisfaction.
The issue of sanitization is also raised as a weakness. One customer claimed to have gotten a fungal infection from the salon, expressing concerns about the lack of proper sanitization protocols and tool sterilization. This raises health and safety concerns, as customers expect nail salons to maintain high cleanliness standards to prevent the spread of infections and diseases.
Some comments also mention a rushed and distracted environment. This can affect the quality of the service provided, as evidenced by customers reporting that their nail technicians seemed distracted and caused them pain during the service. Rushed and distracted work can result in poor attention to detail and a lack of precision, leading to unsatisfactory outcomes for customers.
Furthermore, a customer shared an incident where they were turned away for a pedicure despite the signage indicating that walk-ins are welcome. This reflects poor customer service and a lack of flexibility, as the salon was not accommodating to the customer's request for a pedicure before closing time.
In conclusion, Royal Nail Spa has strengths such as a friendly and polite staff, consistency in their services, and a lack of chemical smells. However, weaknesses include poor quality nail services, concerns about sanitization protocols, rushed and distracted work, and instances of poor customer service. It is essential for the salon to address these weaknesses to improve the overall customer experience and reputation of the business.
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
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