Riviera Nails & Spa

+1 205-985-1200

5180 Medford Dr # 104, Hoover, AL 35244 United States of America

Open Today: -

Riviera Nails & Spa Info

Best PlaceJuice Reviews

My daughter and I got our nails done three days ago and this is what they look like. We have been to the salon before and had someone do them so much better. However this particular time they put two maybe three coats of gel polish on our nails. We can see through them and the tips are already turning white. The space between cuticle and polish is already what it looked like after two weeks at a previous polish. Also we were charged $40 for just a polish change. Later we called to ask the cost of a polish change and we were quoted $35. My advice to you is know what the cost is prior to coming and make sure you choose very carefully who does your nails.

OPEN Reviews (28)

Amenities

Accessibility

Wheelchair accessible entrance

Quick Facts About Riviera Nails & Spa

Riviera Nails & Spa: Strengths and Weaknesses

Riviera Nails & Spa is a nail salon that has received a mix of positive and negative reviews based on the customer comments provided. To evaluate the strengths and weaknesses of the salon, we will analyze the feedback and categorize them accordingly.

Strengths:

1. Consistent delivery of impressive results: Several customers have expressed their satisfaction with the quality of service and the final outcome of their nails. They were impressed by the attention to detail, creativity, and professionalism of the manicurists. These positive experiences indicate that the salon has skilled and talented staff who consistently provide excellent service.

2. Accommodating and attentive staff: Customers have praised the staff members' willingness to address concerns and make accommodations to meet their needs. Positive feedback such as "Michelle was so accommodating and made sure she fixed them perfectly for me" and "Van did an amazing job!" indicate that the staff at Riviera Nails & Spa prioritize customer satisfaction and strive to meet their expectations.

3. Affordability: One customer mentioned that the salon offers EXTREMELY affordable services. This can be a significant advantage for attracting price-conscious customers who are looking for quality services at a reasonable cost.

4. Variety of services: The salon offers a range of services, including manicures, pedicures, SNS, gel polish, and nail extensions. This diversity allows customers to choose the treatments that suit their preferences and needs, enhancing their overall experience.

5. Positive ambience and princess services: A customer mentioned the salon's beautiful ambiance and recommended it for people looking to have a pampering experience or bring their daughters for princess services. This indicates that the salon provides a pleasant atmosphere that contributes to a relaxing and enjoyable visit.

Weaknesses:

1. Inconsistent pricing and transparency: Several customers expressed dissatisfaction with the pricing at Riviera Nails & Spa. One customer mentioned being charged $40 for a polish change, while another customer was quoted $35 for the same service. Inconsistencies in pricing can create confusion and lead to customer dissatisfaction. Additionally, one customer advised others to "know what the cost is prior to coming." This suggests that there may be a lack of transparency regarding pricing, which can negatively impact customer trust and loyalty.

2. Quality issues: Some customers reported issues with the quality of their nails. Complaints included visible nail beds, tips turning white, and dissatisfaction with the final outcome. These quality issues can impact the salon's reputation and customer satisfaction.

3. Unprofessional behavior and poor customer service: One customer described an incident where they encountered rude and discriminatory behavior. They felt seating arrangements and treatment were based on racial biases. Additionally, another customer complained about unprofessional behavior from a staff member named Kevin. Instances of unprofessionalism and poor customer service can significantly damage the salon's reputation and deter potential customers.

In conclusion, Riviera Nails & Spa has several strengths, including consistent delivery of impressive results, accommodating staff, affordability, a variety of services, and a positive ambiance. However, the salon also faces weaknesses in terms of inconsistent pricing, quality issues, and instances of unprofessional behavior and poor customer service. Addressing and improving these weaknesses will be crucial for the salon to maintain and attract a loyal customer base.