Pro Nails Info
Best PlaceJuice Reviews
I am super loyal to Pro Nails! I have tried going other places and always end up coming back. I love my nails every time and really haven’t found another place that does a better job on my fills. I tend to come asking for different designs and they always deliver! I will say I always just walk in rather than making an appointment, as it seems like they tend to mostly operate on a first come first serve basis. But I will continue coming here as long as I can!
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Quick Facts About Pro Nails
Pro Nails is a salon with clear strengths and weaknesses based on the comments provided. In this analysis, we will examine both the positive and negative aspects to provide a comprehensive understanding of the business.
Starting with the strengths, it is evident that Pro Nails has a dedicated and loyal customer base. One commenter expresses their loyalty to the salon, stating that they always return because they love the results and the ability to request different designs. This shows that Pro Nails excels in delivering high-quality nail services and meeting customers' preferences. Additionally, the salon's ability to accommodate walk-ins is seen as advantageous by multiple reviewers, indicating convenience and flexibility for customers.
Another strength mentioned is the excellent job done by a specific nail technician named Anna. One comment praises her attention to detail and precision in her work, suggesting that Pro Nails has skilled employees who can provide exceptional services. This positive feedback reflects positively on the salon as a whole.
Furthermore, the staff is commended for their friendliness and professionalism. One customer mentions that the employees were sweet and accommodating during a last-minute add-on service. Friendly staff can contribute to a positive customer experience and create a welcoming atmosphere in the salon.
On the other hand, the comments also reveal several weaknesses that Pro Nails should address to improve customer satisfaction. One recurring issue is the rudeness of a particular male employee. This negative feedback is significant, as it mentions that the employee does not listen to customer requests, lacks professionalism, and even makes customers feel uncomfortable. Such behavior has a severe impact on customer trust and loyalty. It is crucial for Pro Nails to address this issue by either providing additional training or reconsidering the employee's role within the salon.
Another complaint is regarding inconsistent service quality. Some customers mention fair or poor jobs for both manicures and pedicures. These negative experiences could be indicative of problems with employee training or lack of quality control in the salon. Inconsistent service quality can significantly impact customer satisfaction and loyalty. Ensuring that all staff members are adequately trained and held to the same standards is vital for Pro Nails to address this weakness.
Moreover, the salon's limited ability to provide complex designs or services, such as intricate nail art or specific nail techniques, is seen as a weakness by some commenters. This limitation may restrict the salon's appeal to customers who are looking for more creative or specialized services. Expanding the skill set of employees or bringing in additional nail technicians who specialize in these areas could help overcome this weakness.
Furthermore, there are complaints about inadequate attention to detail during services. One customer mentioned that toenails were not properly trimmed, and another comment mentions issues with gel thickness on nails. Ensuring consistent attention to detail and addressing these specific concerns is crucial for Pro Nails to maintain customer satisfaction.
In conclusion, Pro Nails has several strengths, such as a loyal customer base, talented nail technicians, and the ability to accommodate walk-ins. However, there are significant weaknesses that need to be addressed, including rude staff members, inconsistent service quality, limited service offerings, and a lack of attention to detail. By addressing these weaknesses and building upon their strengths, Pro Nails can enhance customer satisfaction and loyalty while attracting new customers to their salon.
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Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 06:00 PM |
| Sunday | Closed |
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