Orchid Nails & Spa Info
- 3929 Bridgeport Way W #104 University Place, WA 98466
- (253) 507-8847
- [email protected]
- (253) 507-8847
- (253) 507-8847
Best PlaceJuice Reviews
On September 29th 2022 my friend and I went to get our nails done at Orchard Nails and Spa in University Place. We arrived at 1pm and we did not get started until about 1:45. I wanted a full set and a basic pedicure with gel. My friend wanted a basic Manni and pedi with gel. They took 3 hours hours to complete my friend's nails. Her nails were streaky. However, after 3 hours they were not done with mine. When it came time to pay my friend's manni and pedi was $88. My full set alone was $160. I wanted long stiletto nails with Chrome. I came back the following day so they could finish putting on the chrome. This took an hour. When asked about the price, I explained to them that I did not see any prices posted on the walls or on the Internet for their shop. They assured me that was the price and that the owner does not like prices to be up. They also told me that people get upset when they tell them the price of add ons. Then I insisted that's why it's important to have prices up. They were very nice about it but I still wouldn't have paid that price $160 for what I wanted. All in all, if you go to Orchid Nails and Spa please be sure you have about 2 to 3 hours to spare and ask for the price before hand. Thank you.
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible restroom
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Wheelchair accessible parking lot
Amenities
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Restroom
Quick Facts About Orchid Nails & Spa
Orchid Nails & Spa has both strengths and weaknesses based on the comments provided. The strengths include friendly staff, a pleasant atmosphere, attention to detail, and providing impressive nail services. On the other hand, the weaknesses include long waiting times, inconsistent pricing, painful experiences, and communication issues. The overall strengths and weaknesses of Orchid Nails & Spa are as follows:
Strengths:
1. Friendly staff: Multiple comments mention the friendly nature of the employees at Orchid Nails & Spa. This creates a welcoming environment for customers and contributes to a positive experience.
2. Attention to detail: One customer specifically mentions the thoroughness and attention to detail of the nail technician. This demonstrates the skill and professionalism of the staff.
3. Impressive nail services: Customers comment positively on the quality of the nail services provided, such as acrylic sets and gel manicures. This indicates that the technicians possess the necessary expertise to meet customers' expectations.
Weaknesses:
1. Long waiting times: Several comments express frustration over the long wait times experienced at Orchid Nails & Spa. This can disrupt customers' schedules and cause inconvenience.
2. Inconsistent pricing: A customer mentions the lack of price transparency, as there were no prices displayed in the salon or on their website. This lack of upfront information can lead to customers feeling taken advantage of or surprised by the final cost.
3. Painful experiences: One customer had a painful pedicure, with the nail technician cutting into their skin. While this may be an isolated incident, it raises concerns about the safety and training of the technicians.
4. Communication issues: A customer felt misunderstood when trying to communicate about the shape of their nails. The defensive response from the staff suggests a breakdown in communication, which can lead to customer dissatisfaction and a lack of trust.
In conclusion, Orchid Nails & Spa has several strengths, including friendly staff, attention to detail, and impressive nail services. However, there are also weaknesses, such as long waiting times, inconsistent pricing, painful experiences, and communication issues. These factors should be taken into consideration when deciding to visit Orchid Nails & Spa, and customers may need to plan ahead to accommodate potential delays and should communicate their preferences clearly to avoid any misunderstandings.
Place Pictures
Today
Opening Hours
| Thursday | 09:00 AM - 08:00 PM |
|---|---|
| Monday | 07:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
| Wednesday | 09:00 AM - 08:00 PM |
| Tuesday | 07:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 08:00 PM |
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