Orchid Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible restroom
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Wheelchair accessible parking lot
Amenities
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Restroom
Best PlaceJuice Reviews
On September 29th 2022 my friend and I went to get our nails done at Orchard Nails and Spa in University Place. We arrived at 1pm and we did not get started until about 1:45. I wanted a full set and a basic pedicure with gel. My friend wanted a basic Manni and pedi with gel. They took 3 hours hours to complete my friend's nails. Her nails were streaky. However, after 3 hours they were not done with mine. When it came time to pay my friend's manni and pedi was $88. My full set alone was $160. I wanted long stiletto nails with Chrome. I came back the following day so they could finish putting on the chrome. This took an hour. When asked about the price, I explained to them that I did not see any prices posted on the walls or on the Internet for their shop. They assured me that was the price and that the owner does not like prices to be up. They also told me that people get upset when they tell them the price of add ons. Then I insisted that's why it's important to have prices up. They were very nice about it but I still wouldn't have paid that price $160 for what I wanted. All in all, if you go to Orchid Nails and Spa please be sure you have about 2 to 3 hours to spare and ask for the price before hand. Thank you.
I love going here to get my nails done! The ladies are very friendly and do an amazing job!
I just moved to University Place and I researched SO much before deciding to try this nail salon, and I'm so glad I did! I had Ann, and she was absolutely lovely! She did an amazing job. She was quick but thorough with great attention to detail. I got a full acrylic set. I will definitely be back!
Wanted to try out a new nail place & had the most painful pedicure I’ve ever received. I’m not necessarily blaming the entire establishment since I’ve only been once, but the lady who did my pedicure ended up cutting into my skin. The next day (today) the skin around my nails are incredibly sore.
The people are super nice. When I tried to communicate to them about how my shape of my nails were different sizes and shapes they got very defensive. Im not a Conversational person. I think its because I was a bigger black women that I Intimidated her. I didn't ask for a refund or them to fix it I was just communicating to her that was it. I felt misunderstood. I will not be back. I did love how friendly they were tho.
My most favorite nail salon. Love the workers.
i am absolutely obsessed with this nail shop. i come in here all the time and they never fail to impress me ????
Nice staff but not punctual at all. I had an appointment at 1:45pm did not get seen until 2:15pm as I was waiting I noticed I was not the only client who’s appointment was not on time. Definitely over booked for the amount of staff and time it takes to complete the nail services offered.
Quick Facts About Orchid Nails & Spa
Orchid Nails & Spa has both strengths and weaknesses based on the comments provided. The strengths include friendly staff, a pleasant atmosphere, attention to detail, and providing impressive nail services. On the other hand, the weaknesses include long waiting times, inconsistent pricing, painful experiences, and communication issues. The overall strengths and weaknesses of Orchid Nails & Spa are as follows:
Strengths:
1. Friendly staff: Multiple comments mention the friendly nature of the employees at Orchid Nails & Spa. This creates a welcoming environment for customers and contributes to a positive experience.
2. Attention to detail: One customer specifically mentions the thoroughness and attention to detail of the nail technician. This demonstrates the skill and professionalism of the staff.
3. Impressive nail services: Customers comment positively on the quality of the nail services provided, such as acrylic sets and gel manicures. This indicates that the technicians possess the necessary expertise to meet customers' expectations.
Weaknesses:
1. Long waiting times: Several comments express frustration over the long wait times experienced at Orchid Nails & Spa. This can disrupt customers' schedules and cause inconvenience.
2. Inconsistent pricing: A customer mentions the lack of price transparency, as there were no prices displayed in the salon or on their website. This lack of upfront information can lead to customers feeling taken advantage of or surprised by the final cost.
3. Painful experiences: One customer had a painful pedicure, with the nail technician cutting into their skin. While this may be an isolated incident, it raises concerns about the safety and training of the technicians.
4. Communication issues: A customer felt misunderstood when trying to communicate about the shape of their nails. The defensive response from the staff suggests a breakdown in communication, which can lead to customer dissatisfaction and a lack of trust.
In conclusion, Orchid Nails & Spa has several strengths, including friendly staff, attention to detail, and impressive nail services. However, there are also weaknesses, such as long waiting times, inconsistent pricing, painful experiences, and communication issues. These factors should be taken into consideration when deciding to visit Orchid Nails & Spa, and customers may need to plan ahead to accommodate potential delays and should communicate their preferences clearly to avoid any misunderstandings.
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Opening Hours
| Thursday | 09:00 AM - 08:00 PM |
|---|---|
| Monday | 07:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
| Wednesday | 09:00 AM - 08:00 PM |
| Tuesday | 07:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 08:00 PM |
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