Nail Trends Info
Amenities
Health & safety
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Best PlaceJuice Reviews
Very nice people, the tech was fun to talk to and very engaging, he made sure I was happy with my nails. I have had acrylics on and off for 20 years. I have oily nails so my acrylics lift and pop off easily. In the 2 times I have visited this place, my nails have not lifted at all. None. No primer burn either! I can go 2 1/2 weeks between fills! They are great.
I started going here like 3 months ago and go every two weeks and they do an amazing job. They are super nice and make sure your happy! I love my nails every time.
Nails are decent but they are rude and customer service is horrible!!
She did a good job, but the nail technician I had wouldn't talk to me or acknowledge me. Had trouble getting my sandals on at the end, I tried to help her. She got frustrated and tossed them aside. Put the foam flats on me, pulled up my arm rest and told me to go. It made me uncomfortable. Overall not a great experience. Felt super rushed. Price is not worth the experience.
Nancy there does a fantastic job with my nails jel as well as getting Pedicures there she does an excellent job . My recommendation is she is a 5 star.
Th person giving the pedicure did not do a very good job. I felt very very rushed.
I like the friendly service and the attention to to my needs and concerns. By far the best shop in Roseburg.
I was very greatful that they were able to get me in the day I needed my nails done, however the lady doing my nails would not let me do them at the length I wanted because my own nails were too short. It’s not like this is the first time I had my nails done, I’ve had them very long before and did just fine. So to start I didn’t get the length I wanted, I showed her an exact picture of what I wanted, she said she could do it but once we got to the design she said she couldn’t do it. She used the wrong colors, wrong length and cut my cuticle on a finger. I wish I could post a picture to show you. Not a good experience. Overall just don’t let them tell you what you can or can’t do. They also need to work on their designs, don’t tell me you can do it, start my nails and then say you can’t do it.
Quick Facts About Nail Trends
Strengths:
1. Excellent nail quality: Multiple comments mention that the nails done at Nail Trends place do not lift or pop off easily, even for customers with oily nails. This indicates that the nail technicians are skilled at applying acrylics and ensuring they last.
2. Friendly and engaging staff: Many customers appreciate the pleasant and engaging nature of the staff. This helps to create a positive atmosphere and enhance the overall experience.
3. Long-lasting nails: One customer mentions that they can go 2 1/2 weeks between fills. This is a testament to the durability and longevity of the nails done at Nail Trends place.
4. Consistent satisfaction: Several customers express their satisfaction with their nails and mention that they love them every time. This indicates that the nail technicians consistently deliver good results and meet customer expectations.
5. Skilled pedicure service: One customer specifically mentions Nancy as providing an excellent job with gel nails and pedicures. This showcases the talent and expertise of the nail technicians at Nail Trends place.
6. Attention to customer needs and concerns: A customer commends the shop for its friendly service and attentiveness to their needs and concerns. This highlights the shop's commitment to delivering a personalized experience and ensuring customer satisfaction.
Weaknesses:
1. Rude customer service: One comment suggests that the staff at Nail Trends place can be rude and that the overall customer service is poor. This indicates that there might be some inconsistency in the friendliness and professionalism of the staff.
2. Lack of communication and rushed experience: A customer shares their negative experience where the nail technician did not communicate or acknowledge them. They also felt rushed and uncomfortable throughout the service. This highlights a lack of proper communication skills and a rushed approach, which can negatively impact the overall experience.
3. Inconsistency in nail technician skills: One customer mentions that the pedicure they received did not meet their expectations and felt rushed. This indicates that there might be inconsistencies in the skills and quality of service provided by different nail technicians at Nail Trends place.
4. Limitation in customization options: A customer expresses their disappointment with not being able to get the length and design they desired. This suggests that Nail Trends place might have limitations in terms of customization options, which can restrict customers from achieving their desired nail look.
5. Mistakes in service: The same customer who couldn't get their desired nail length and design also mentions that the nail technician used the wrong colors, wrong length, and even cut their cuticle. These mistakes indicate a lack of attention to detail and proper execution of the requested service.
6. Unclear communication on design capabilities: The same customer also mentions that they were initially told that their desired design could be done, but later, the nail technician said it couldn't be done. This reflects a lack of clear communication and realistic expectations regarding the shop's design capabilities.
In summary, the strengths of Nail Trends place include excellent nail quality, friendly and engaging staff, long-lasting results, consistent satisfaction, skilled pedicure service, and attention to customer needs and concerns. However, the weaknesses include incidents of rude customer service, lack of communication, rushed experience, inconsistency in nail technician skills, limitations in customization options, and mistakes in service. These areas of improvement need to be addressed to ensure a consistently positive customer experience.
Today
Opening Hours
| Monday | 09:00 AM - 06:00 PM |
|---|---|
| Tuesday | 09:00 AM - 06:00 PM |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 06:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
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