Nail Forum Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Best PlaceJuice Reviews
Only giving 2 stars because of the girl who helped me out and remedied my hideous manicure. Please beware of going here, there is a man in there that is passive aggressive with customers. He not only messed up my pedicure and had to re do it, but he was running low on the color i picked and instead of asking me to choose another color he continued to use it KNOWING how terrible it was coming out. He did such a messy job too with nail polish all outside of the nail it just was not going well. When i went back in after he sent me out with an atrocious manicure (that i paid $140 to treat both me and my mother), the lady was very nice and remedied it, but he practically threw the color swatches at me. Im thankful that someone was nice enough to remedy my manicure without recharging me, but i will never be back here. (Left is before, right is after i had it redone)
This is my new favorite place for my nails. I get acrylic filling with gel polish and the price is reasonable. They do a good job on the designs as well. I like the atmosphere and I never feel rushed. I was recommended by a friend and I recommend you try it out too!
I am extremely disappointed with my nails. I always had short short nails but the polish is everywhere. My cuticles aren't clipped on both my hands and feet. There's especially no excuse for my feet I do my own all the time and they never look like this, I just wanted to relax and get it done! I know we are in the middle of covid but it wasn't crazy busy when I came in for my appointment and I felt overlooked. Update: next day my toes are chipped after my shower ????????♀️ $40 for one day ????????
I will never go back to this place again. I make an appointment with the same girl every time. The last time I came the owner told the girl that I had an appointment with to take somebody five minutes before I came in so I had to wait 45 minutes before getting my nails done. I come in today at 4 o’clock for my appointment and the owner again made her take somebody minutes before I walked in. She’s just sat down and she was taking the nail polish off. What was the point of make an appointment. And then when I addressed the matter The owner walked into the back and never came back out. I am the type of person that gets my nails done every week and a half to two weeks. Lost my business
please have stacy back on answering the phones. she was amazing she was so nice and straight forward and clear when setting up appointments. i don't know who the new girl is who picks up the phone but she has the worst attitude ever and never understands what i'm making appointments for (when it is literally so simple just an acrylic set) she's literally terrible pls fire her she's rude
Went to the nail forum for the first time yesterday. I called ahead of time to ask what they charge for pink and white forever French. I was told $55 for a full set. When it came time to pay it cost me $70. They lie to get you in the door and then they rip you off. Never again. That's not how you keep customers.
Love this place. My technician is linda. Always professional, funny and kind.
Beautiful nails . Wonderful staff, clean ,and Lucy is amazing
Quick Facts About Nail Forum
Nail Forum has received both positive and negative feedback from customers. In order to evaluate the strengths and weaknesses of the place, let's analyze the comments provided.
Starting with the strengths, one customer mentioned that they had a positive experience with the girl who helped them out and remedied their hideous manicure. This indicates that the staff at Nail Forum is capable of fixing mistakes and ensuring customer satisfaction. Another customer mentioned that the price for acrylic filling with gel polish is reasonable, indicating that the place offers competitive pricing.
Additionally, customers have mentioned liking the atmosphere at Nail Forum and feeling that they are not rushed during their visits. This suggests that the staff takes the time to provide quality service and create a relaxing environment for customers.
Furthermore, positive reviews have highlighted specific staff members who provide excellent service, such as Linda and Lucy. This indicates that Nail Forum has employees who are professional, kind, and skilled in their work.
Moving on to the weaknesses, it is clear that several customers had negative experiences at Nail Forum. One customer expressed disappointment with the messy job done on their nails, with nail polish outside of the nails and unclipped cuticles. This suggests that there may be issues with attention to detail and quality control at the place.
Another customer mentioned feeling overlooked during their visit and experiencing a lack of customer service. This indicates that there may be a problem with the level of attentiveness and care given to customers at Nail Forum.
Moreover, some customers had concerns about appointment availability. One customer mentioned having their appointment given away twice, resulting in significant delays. This suggests that there may be issues with scheduling and communication between staff members at Nail Forum.
Additionally, a customer expressed frustration with the new receptionist's attitude and lack of understanding when setting up appointments. This indicates a weakness in the customer service and communication skills of certain staff members.
Lastly, there were mentions of dishonesty in pricing. One customer claimed that they were quoted one price over the phone but were charged a higher amount in person. This indicates a lack of transparency in pricing practices at Nail Forum.
In conclusion, Nail Forum has strengths such as the ability to remedy mistakes and competitive pricing. The atmosphere is appreciated by customers, and there are staff members who provide excellent service. However, there are weaknesses in attention to detail, customer service, scheduling, and pricing transparency. These areas need improvement in order to ensure a consistent positive experience for customers at Nail Forum.
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