Lux Nails & Spa

+1 517-315-4611

1196 N W Ave, Jackson, MI 49202 United States of America

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Lux Nails & Spa Info

1196 N W Ave, Jackson, MI 49202 United States of America
+1 517-315-4611
[email protected]
+1 517-315-4611
+1 517-315-4611

Best PlaceJuice Reviews

I was charged $63 for tips and shellac. Unfortunately they did a terrible job I went back the next day to complain about it and there was nothing they would do for me I could’ve done a better job myself. I’ve been coming here for the past four years and the service has gotten worse each time. By two weeks my nails had grown out quite a bit so I thought I would come in and have them removed and have a manicure. The manicure consisted of ripping my nails off instead of soaking them playing underneath the acrylic nail then using a drillbit on my nails which for very soon, and soaking them for 30 seconds in cold water . she trimmed my cuticles and had me wash my hands, she applied lotion on my arms and a thin coat of clear nail polish one mind you. To my nails $28 later I am never coming back here. I am not want to complain but I have been disappointed several times and they don’t seem to care other than to take your money.

We went for a girls day with my step mom and my girls (10 years and 5 years), it was a great experience! Prices are reasonable and the girls loved the kid chairs.

They did and excellent job and the place was very clean. 1 employee had great customer service. He made my daughter laugh and did his best to make her feel included. We will definitely go back

I came to Lux nails today with my best friend to get our winterfest nails done… I came in with a picture to show him. Which was only 2 colors and 3 lines on on my pointer finger. Mind you it didn’t not look like the picture at all. It took him an hour and a half to do a simple thing that I could have done myself at home better. And AN HOUR AND A HALF?! We got there and 6:30 sat down at the chair at 6:33 and left at 7:58. Which they also close at 7:30. I enjoyed the central vibe this business give off and absolutely loved the set up, however I will not be returning. Not worth the money. Plus we we’re recommend by a group of people. Just overall not a good experience.

Had to wait a bit mid afternoon. Very friendly staff and it was a nice manicure. Polish looks good 4 days later after cleaning. Would like to go back for a pedicure.

I got a dip manicure done and it’s so thick, looks horrible. For the price I’d think they’d do a better job.

I booked luz nails for a bridal party and they told me there would be no other appointments when we all come in and we cann can get done at the same time! But nope, they had tons of people in there and wasnt organized for that big of a group like they said they were. And the receptionist was very rude about it. All the nail artists did a good job on us tho! Definitely needs to plan for a group! Thats why we chosen them but id suggest z nails is better organized and nice receptionist!

Poor quality. Poor service. 6 days ago, the female owner applied acrylic nails and that green-ish polish. My nails grow fast, so I came back for a fill. I called at 1030AM and they said the earliest available appt was for 2pm and that appts would be required today due to a shortage of staff. I showed up at 1:50pm to sign in and it wasn’t until 2:15 that they had me seated and not until 2:30 that a man began working on my nails. He hurt me, he didn’t use Cuticle oil or anything of the sort. He also was too lazy to fully remove the green polish (see photos where it is visible underneath). He put the new layer of acrylic on top of the green and then told me to wash my hands. I used the nail scrub, so I know how absurd his next statement was. He painted one layer of yellow and said, very loudly “you need to watch under your fingernails. We can see all the dirt and stuff up in there with a color like this”. It wasn’t dirt. It was the green. When he realized this, he didn’t apologize. He simply demanded the receptionist grab another yellow so he could layer the nails. Bottom line, very poor customer service. It took over an hour (1:50pm-3:05pm) to complete a FILL of acrylic nails with standard paint. THEN he disrespected me publicly as a result of his unprofessional mistake and didn’t even apologize. I was kind. The receptionist at the register asked about my visit and I said “he didn’t remove the green, but it’s fine. My nails grow fast anyways”. The owner came over and said I had to pay extra for the proper removal of the green... She then discounted the service from $20 to $15 (which I what I normally pay elsewhere for a fill) and I still have a $3 tip. I am a generous tipper with small businesses but today was just ridiculously disappointing on so many levels. Even if my nails weren’t yellow, this is a horrible quality paint job as well. I’m going to have to pay to have them repainted elsewhere.

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