Lusvianca Hair Salon Inc Info
- 1047 Liberty St, Trenton, NJ 08611 United States of America
- +1 609-278-9209
- [email protected]
- +1 609-278-9209
- +1 609-278-9209
Best PlaceJuice Reviews
Will never return. Came home went to show my spouse my hai and my hair was stuck to my scalp. My scalp was blistering from the bleach used to do my highlights. Washed it out immediately and a handful of my hair came off and smelled like burnt hair. Scalp was on fire. Will be requesting a refund.
Amenities
Health & safety
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Appointment required
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Staff wear masks
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Staff get temperature checks
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Staff required to disinfect surfaces between visits
Accessibility
Planning
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Appointments recommended
Payments
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Debit cards
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NFC mobile payments
Quick Facts About Lusvianca Hair Salon Inc
Lusvianca Hair Salon Inc has both strengths and weaknesses based on the comments provided.
Starting with the strengths, it is clear that some customers had positive experiences with certain stylists, such as Marco and Andrea. These stylists were praised for their professionalism, skill, and ability to deliver the desired results. This indicates that Lusvianca Hair Salon Inc has talented individuals on their team who are capable of providing satisfactory services to customers.
Additionally, the positive review mentioned the option to save stylist names on cards, which suggests that the salon has implemented a system to help customers remember and request specific stylists for future appointments. This level of personalization can enhance the overall customer experience and build loyalty.
Furthermore, one customer expressed satisfaction with the salon's ability to straighten their hair and create a silky texture. This implies that the salon has expertise in different hair treatments and can cater to a variety of hair types and styles.
However, there are also several weaknesses highlighted in the comments. Firstly, there were complaints regarding the use of bleach for highlights. One customer mentioned their scalp blistering and experiencing a burning sensation, while another complained about hair falling out and smelling burnt. These issues suggest that there may be a lack of attention to detail or proper technique during the highlighting process. Such incidents can lead to discomfort and dissatisfaction among customers.
Another weakness mentioned is the miscommunication between clients and stylists. One customer claimed that the stylists did not understand English well, resulting in a hairstyle that was not desired or requested. This language barrier can hinder effective communication and hinder the overall customer experience.
Furthermore, a customer mentioned dissatisfaction with the outcome of a curly perm, which turned out straight. Although they received a $50 discount, they expressed disappointment and stated that they would not give any more business to the salon. This indicates a failure to meet customer expectations and deliver the desired result, potentially highlighting a lack of expertise or competence in providing specific hair treatments.
Moreover, there were complaints about the customer service and professionalism of the staff. One customer claimed that the stylists were indifferent and treated them as if their money was not good enough. Another customer mentioned that a staff member was unhelpful and dismissive when addressing a complaint about burnt hair. These instances indicate a lack of customer-oriented service and a disregard for resolving issues or addressing concerns.
Overall, Lusvianca Hair Salon Inc has strengths in terms of talented stylists, the ability to deliver satisfying results for certain customers, and personalization options with the stylist card system. However, the salon faces weaknesses in areas such as technique and attention to detail during certain treatments, communication barriers, and customer service. These weaknesses can result in negative experiences and customer dissatisfaction, which may impact the salon's reputation and customer retention.
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Opening Hours
| Monday | 09:00 AM - 06:30 PM |
|---|---|
| Tuesday | 09:00 AM - 06:30 PM |
| Wednesday | 09:00 AM - 06:30 PM |
| Thursday | 09:00 AM - 06:30 PM |
| Friday | 09:00 AM - 06:30 PM |
| Saturday | 08:00 AM - 06:30 PM |
| Sunday | 09:00 AM - 04:00 PM |
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