Lovely Nail Spa Info
- 1746 Hilliard Rome Rd, Hilliard, OH 43026 United States of America
- +1 614-876-5124
- [email protected]
- +1 614-876-5124
- +1 614-876-5124
Best PlaceJuice Reviews
Nail polishing was sloppy. Dinged my cuticles w the drill on 4 of my nails. Drew blood on 2. Saw no sanitizing liquid anywhere. All tools just went back in with the others. Price was higher than Pearl by $10, and Pearl's quality is top-notch 5 star. I only went here because Pearl was booked. Employees were friendly. Place was clean.
Amenities
Health & safety
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Mask required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Quick Facts About Lovely Nail Spa
Lovely Nail Spa has received a mix of positive and negative comments from customers. In order to fully assess the strengths and weaknesses of the nail salon, we will analyze each comment and evaluate the overall customer experience.
One customer mentioned that the nail polishing was sloppy and that their cuticles were injured during the process. They also noted the absence of sanitizing liquid and observed that tools were not properly cleaned. These comments highlight significant weaknesses in the salon's attention to detail, cleanliness, and hygiene practices. This can be a cause for concern, as proper sanitation is crucial in a nail spa.
Another customer mentioned that the price at Lovely Nail Spa was higher compared to another salon called Pearl, which they claimed had top-notch quality. This indicates a weakness in the pricing strategy of the spa. While it is important for a business to set prices that are competitive within the market, the customer's perception is that the higher price did not align with the quality of service received.
On the other hand, there were positive comments about the employees being friendly and the salon being clean. These strengths suggest that Lovely Nail Spa has a welcoming and pleasant atmosphere that customers appreciate. Friendliness and cleanliness are important factors that contribute to a positive customer experience.
One customer mentioned that their nail technician was not talkative but was focused on their work. While some customers may prefer a more chatty and interactive nail technician, others may appreciate the professionalism and focus demonstrated by the technician. This comment highlights a subjective aspect of the customer experience that could be interpreted as both a strength and a weakness, depending on individual preferences.
Another customer expressed their dissatisfaction with the service and vowed to never return or recommend the spa to others. This negative comment indicates a significant weakness in terms of customer satisfaction. Word-of-mouth recommendations play a crucial role in attracting new customers in the beauty industry, and negative experiences can heavily impact a salon's reputation.
A customer mentioned that they used to be pleased with the salon, but during their most recent visit, they were not satisfied with the outcome of their nails. They felt that the nail technician did not communicate with them effectively and overlooked important details. This comment highlights a weakness in communication and customer service. Clear communication between the technician and the customer is vital to ensure that both parties are on the same page and that the customer's expectations are met.
One customer shared a positive experience, stating that they had been a loyal customer for years and that the salon provided exceptional service during their battle with breast cancer. This comment demonstrates a significant strength of Lovely Nail Spa—providing personalized and compassionate service. Going above and beyond to support customers during challenging times can create a strong bond and loyalty with clients.
Another comment mentioned that the receptionist was great, but the nail technician provided subpar service. The technician answered their phone during the session and did not pay attention to the customer's requests. This comment highlights a weakness in professionalism and customer focus. Answering personal calls during work hours and not meeting customer requests are indicators of poor service quality.
Lastly, a customer mentioned that Lovely Nail Spa is always busy, which can be seen as a strength, but stated that there can be long wait times. This comment highlights both a strength in terms of popularity and demand for the salon's services and a weakness in efficiency and time management. Long wait times can lead to customer frustration and dissatisfaction.
In conclusion, the strengths of Lovely Nail Spa include friendly employees, a clean environment, personalized care during difficult times, and popularity among customers. However, the weaknesses include sloppy nail polishing, poor communication and customer service, lack of attention to detail, high prices compared to competitors, and issues with sanitation and hygiene practices. To improve the overall customer experience, the salon should prioritize proper training of nail technicians, enhance communication with customers, implement stricter hygiene protocols, and address pricing concerns.
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Opening Hours
| Monday | 10:00 AM - 07:30 PM |
|---|---|
| Tuesday | 10:00 AM - 07:30 PM |
| Wednesday | 10:00 AM - 07:30 PM |
| Thursday | 10:00 AM - 07:30 PM |
| Friday | 10:00 AM - 07:30 PM |
| Saturday | 10:00 AM - 06:00 PM |
| Sunday | 02:00 AM - 05:00 PM |
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