Lee's Nails Info
- 1290 E Ireland Rd, South Bend, IN 46614 United States of America
- +1 574-231-8707
- [email protected]
- +1 574-231-8707
- +1 574-231-8707
Best PlaceJuice Reviews
Very clean facility. Eric is wonderful and very attentive ask for him for sure he was very careful with my momma who has very difficult toe nails, Mishell did a great job on the leg massage I would highly recommend this Spa ... They also offer facials and waxing... One place to get all your Spa needs
Lots of color options and clean space. My daughter and I both got manicures with design and came to $65, great price for the time they took and how great they look. No big glops of gel polish on the edges, my cuticles look great and exactly what I wanted. 10% off for my bday too so we will be back!
Had an APPOINTMENT with my mother to get pedicures.
My mother sat for 45 min waiting for the other mail tech to finish a walk -ins pedicure.
I asked them why even set an appointment?
They said they had people call off so that’s why there were short staffed…THEN MAYBE DONT SAY YOU CAN TAKE APPONTMENTS OR TAKE WALK-INS!
I left after my leg massage and didn’t get my toes painted.
They still charged me $52!
Ridiculous and unprofessional business.
Erik was attentive to my needs and made me feel so pampered. He got to work on me right away even as a walk in, which I was thrilled about. I would especially recommend him. The rest of the staff was also courteous. The salon was a clean and relaxing environment, and I will definitely be a return client. Thank you Lee Nails!
I felt like I was an inconvenience to the guy who was doing my nails. He kept telling me to relax and move my hands in the oddest positions. He would spill powder and say it was my fault. Acted like i was supposed to know how a manicure goes when he was doing a different process than the lady that did my nails before at Lee's. It was concerning and humiliating experience. I will never return or recommend anyone to this place.
I have been to many different nail salons in hopes of finding the right one. Today was the day! I was originally supposed to go to a different salon near my home but they were completely booked and so were a few other places near me. I remembered a friend had told me about this place so I decided to see if they could squeeze me in. They had me an appointment within 30 min and when I walked in I was amazed at how big the place was. They had many different nail techs who all showed great customer service. I had a picture of what I wanted done to my nails, and my nail tech Joe got them almost identical! He took his time to make sure they looked great and so did the lady who put on the finishing touches. The prices are definitely reasonable and they make you feel very welcomed. I look forward to my next appointment. This is the best choice I've made yet!
Fantastic service. Very nice ladies working here. Fast.
Rudest nail shop ever and very unprofessional. “Perry” the man started yelling at me because I didn’t want to pay until my friends nails were completely finished, weird. Also very aggressive with her and all around rude. Why would I pay for something before everything is finished?! I was going to pay regardless but before she was finished, no. I felt he was trying to scam me at that point.
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Quick Facts About Lee's Nails
Lee's Nails place has received mixed reviews, with both positive and negative comments. In order to analyze the strengths and weaknesses of the business, we can break down the comments and review each aspect individually.
1. Clean facility: One common positive comment mentioned by multiple customers is that Lee's Nails place has a very clean facility. This is a definite strength as cleanliness is important in a nail salon, as it enhances the customer experience and maintains hygiene standards. A clean facility also gives a professional and organized impression to customers.
2. Attentive staff: Another positive comment is about Eric, who is described as wonderful and attentive. This is another strength as attentive staff members can enhance the customer experience and make them feel pampered and well taken care of. However, it is important to note that not all staff members received positive feedback, as one customer mentioned feeling like an inconvenience to the person who did their nails.
3. Spa services: Lee's Nails place offers a variety of spa services, including facials and waxing. This is a strength as it provides customers with a one-stop-shop for all their spa needs. Offering a range of services can help attract a diverse customer base and increase revenue for the business.
4. Color options and design: Customers appreciated the range of color options available and the quality of the nail design. This is a strength as it shows that the salon has a wide variety of options for customers to choose from, allowing them to personalize their nails according to their preferences. Additionally, providing good quality designs shows skill and expertise on the part of the nail technicians.
5. Reasonable prices: Customers mentioned that the prices at Lee's Nails place were reasonable, and some even received discounts for their birthdays. This is a strength as affordability is an important factor for many customers when choosing a nail salon. Offering competitive prices and occasional discounts can attract customers and encourage loyalty.
6. Appointment management: One negative comment was regarding the management of appointments. A customer complained about having to wait for 45 minutes despite having an appointment. This is a weakness as it shows a lack of organization and poor customer service. Taking appointments should mean that customers are prioritized over walk-ins, and if there are staffing issues, it is crucial to communicate this to customers in a transparent manner.
7. Unprofessional behavior: One customer mentioned encountering rude and unprofessional behavior from a staff member named Perry. This is a clear weakness as unprofessional conduct can harm the reputation of the business and might deter customers from returning or recommending the place to others. Staff should always maintain a professional and respectful demeanor, regardless of the situation.
In conclusion, Lee's Nails place has strengths such as a clean facility, attentive staff, a range of spa services, color options, reasonable prices, and good customer service in some cases. However, weaknesses include poor appointment management and encounters with rude and unprofessional behavior. To improve, the salon should prioritize appointment times, ensure consistent customer service, and address any issues of unprofessional behavior among staff members.
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Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | Closed |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 10:00 AM - 08:00 PM |
| Sunday | 11:00 AM - 04:00 PM |
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