Krystal Nails Info
Amenities
Health & safety
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Appointment required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Best PlaceJuice Reviews
I don’t usually leave negative reviews but I was very upset with this salon. The owner was rude and disrespectful. I came in asking for help to fix my nail (which chipped a day before my wedding). They had an appointment available but she refused to help me since only one of my nails were chipped and she wanted the money for a full manicure. No empathy at all.
In contrast, I went to Leo’s Nails and they helped me immediately with excellent service and skill.
Owner or whomever answers the phone is VERY RUDE!! Tried to rebook an appointment and owner immediately told me no and hung up on me. When I called back again and to ask why, she states I had too many cancellations from a previous appointment that I couldn’t make due to the nail tech asking if I could come in earlier. Therefore, not a cancellation on my end.
Do better and have better customer service skills.
My daughter, husband and I have gone to Kristie and Dan for many many years. Sometimes the salon can be pretty busy but I always walk away happy with my experience
Its crazy to pay $40 for a fill in n get no massage n no good pampering service but ok watever but wats crazy is to wake up the next day look at my nails n my nails look like i need a fill in again... Higghly disappointed rite now cus now ive to go find another store n pay another $25 for a polish redo ... Smh My nail tech was cool n conversational wit me but soo not happy wit tis ... My sisters looks the same. Not fair at all.. I jst think for $80 we shouldnt have to worry bout our nails for at least a week.. Not the next days
I took my girlfriend here as a gift to treat her while we were in town. Seems like some of the reviews are a hit/miss with this spot but we decided to take a chance anyways since we were already nearby. We were greeted by Dan and Kristy/Krystal? who were actually very nice. The shop is very clean and well maintained. They even have TVs up on the wall so I had something to watch while they were working on my girlfriend's nails. She had a basic manicure and pedicure done which turned out pretty good. My girlfriend accidentally ruined one of her nails while it was drying so they fixed it free of charge. She's pretty happy with the end result. She said that it's better than most of the other nail salons that she's been to. They were pretty busy when we came in but you can tell that they try to get everyone done as efficiently as possible. If you're nearby, I would give them a try.
I have been going to this establishment for 10 plus years…they are the best and by no means racist! They welcome all Ethnicities and they treat all their clients equal! Dan and Krissy are nice as well as their whole staff. Would not want to go anywhere else! Best place ever!
I have been a patron for several years and have never been treated poorly. The technicians are always welcoming and extremely professional in addition to being very talented and skilled in their art. Especially, Elva and Sandra.
I recently moved to the other side of town and wanted to find a new nail salon. I was recommended to Krystal’s and I am so glad I went! The ladies were very nice and my nail tech took her time and was careful with my manicure. I went on a Monday around 4 and was seated immediately. The workers make nice conversation and my no chip mani looks great. I will definitely be coming back!
Quick Facts About Krystal Nails
Krystal Nails has both strengths and weaknesses based on the comments provided.
One strength mentioned in the comments is the friendly and welcoming atmosphere. Multiple reviewers mentioned that the staff, including the owner Dan and Krissy, were nice and treated them well. This indicates good customer service and a positive experience for patrons. Additionally, some comments mentioned the professionalism and skill of the technicians, specifically mentioning Elva and Sandra. This suggests that the salon employs talented and experienced nail technicians.
Another strength highlighted in the comments is the cleanliness and maintenance of the salon. One reviewer mentioned that the shop is clean and well-maintained, which is important for hygiene and creating a pleasant environment for customers.
A weakness mentioned in the comments is poor customer service. Two reviewers specifically mentioned that the owner or the person answering the phone was rude and disrespectful. One reviewer mentioned that the owner refused to help fix their chipped nail unless they paid for a full manicure, showing a lack of empathy. Another reviewer mentioned the owner hanging up on them when they tried to rebook an appointment due to a misunderstanding. These incidents indicate a lack of good customer service skills and can negatively impact the overall experience for customers.
Another weakness mentioned in the comments is the quality of the nail services. One reviewer mentioned that they had to pay for a fill-in but their nails looked like they needed another fill-in the next day. This indicates that the longevity and durability of the nails may not meet customer expectations. This can be frustrating for customers who expect their nails to last longer, especially considering the price they paid.
In terms of appointment availability, one reviewer mentioned that the salon can be pretty busy. While this indicates that the salon is popular and attracts customers, it can also mean longer wait times and potential difficulty in getting appointments, which may inconvenience some customers.
It is worth noting that there were conflicting opinions in the comments. Some patrons mentioned being happy with their experience and receiving good service, while others had negative experiences with poor customer service and sub-par nail quality. This variation in feedback means that the strengths and weaknesses of Krystal Nails can vary depending on the individual's experience.
In conclusion, the strengths of Krystal Nails include a friendly atmosphere, cleanliness, and skilled technicians. However, the salon has weaknesses in terms of customer service, specifically with rude interactions and concerns about the quality and longevity of the nail services. These weaknesses can negatively impact the overall customer experience.
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Opening Hours
| Monday | 09:30 AM - 06:30 PM |
|---|---|
| Tuesday | 09:30 AM - 06:30 PM |
| Wednesday | 09:30 AM - 06:30 PM |
| Thursday | 09:30 AM - 06:30 PM |
| Friday | 09:30 AM - 06:30 PM |
| Saturday | 09:30 AM - 05:30 PM |
| Sunday | Closed |
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