Joy's Pet Salon & Spaw Info
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Best PlaceJuice Reviews
I don't know why but I've never taken the time to leave a review but it's disturbing to read some of the recent comments about Joy's Pet Salon & Spaw. We've been using them since 2010! If that doesnt speak for their quality of people & service, I'm not sure what will.
We adopted our first dog in 2010 without any knowledge of her history, She was a Bichon (high grooming needs) who looked like a hairless dog because she was so matted that the animal shelter had to completely shave her. To say the least, she was traumatized from the entire process of being given up for adoption. I began using Joy's Salon in 2010 & they were so good to that dog when it would've been easier to tell me, the customer, that they couldn't continue to groom her. But they continued to groom her until her final days in 2016.
And then, we purchased our sweet Mi (below) in 2020. Joy's Salon has been grooming her every 4 weeks since. And, while Mi's disposition is much different from our last dog I can say that they were as good to her as they are our lil Mi. And, I have considered the possibility that I could be on the list of people who may be told they can no longer accommodate. I sure hope not but if that's the case I'll be appreciative of the time they cared for my dogs, respect their needs & begin the search for our next groomer.
And, lastly, not one time have I ever encountered unprofessional conversation or behavior among any of Joy's staff. I'm a teacher by trade (just to say that I don't know much about the grooming business) but it has to be a labor of love because not all dogs/cats like being groomed-if they did (& it was quick & easy) we'd probably all groom our own dogs!! The last few years have brought out the worst in some people. We have become a society of people wanting what we want right when we want it. But during this time of chain supply shortages & our glorious gov't getting involved where they have no business being...here we are! People don't want to work because the gov't has made it possible for them to not have to & it's hurting businesses big & small. In my 52 years of life, I've learned that when one door closes another one opens & there's always purpose in the process.
I took my cat for her 1:00 appointment, they had tried to call and cancel with me, but I didn't receive the message. (I have a very bad habit of not listening to my voicemail) I was prepared to have it rescheduled but they were nice enough to still work me in. This was her first grooming appointment, she's long haired and had a few mats. She came out so beautiful! They did an amazing job! She was soft, shiny, had no mats and didn't act traumatized at all. Price was good and service was great. Just the friendliness of the staff is enough for me to be back. I will for sure be a repeat customer.
I took my dog to them twice and it was perfect. Unfortunately, the 3rd time, they called a couple of days before his appointment and said they had to cancel because a groomer had quit some time ago. When I asked for a recommendation of another groomer since it was so close to his appointment, they would not recommend anyone. Despite trying to explain they were the ones who told me how important it was to keep my dog groomed regularly, they still refused. I asked why because it wasn’t like they were losing potential income—they had already told me they couldn’t do it. I demanded to speak to Joy, but she wasn’t available. She did call back, and she explained their staffing situation. Because of this, I wanted to give them another chance because staffing is an issue everywhere.
I took my dog today for a 12:00 appointment, and they told me it would take longer than normal because someone called in. I said ok because again, I’m trying to be understanding. I get a call 2 hours later telling me that the groomer had fallen ill and no one could groom my dog today. They also said someone could groom him first thing Tuesday morning. While frustrating, I understand you can’t help people falling ill. However, when I got there to pick him up, they didn’t even know where he was. When they finally brought him out, I asked if he had been by himself for the whole 2 hours, and the girl at the front said there were other dogs in cages. I then asked again if he had been in a cage the entire time… she said she didn’t know because she had just gotten there. It breaks my heart that he sat there in a cage for 2 hours, probably scared to death.
I then asked about Tuesday’s appointment. They told me I could bring him in at 7:30, so I asked if he would be done before lunch. The girl at the front asked one of the groomers, and she rudely replied she couldn’t do it because she had other dogs to groom. The girl at the front then told me he probably wouldn’t be ready by lunch. I told them to cancel it and any other appointments I had with them.
I understand the state of the economy and how hard it is to find staff, but the remaining staff should at least apologize for the continuous issues. That doesn’t happen here. I understand they see many pets, but my pet is my family, and I don’t believe it’s too much to ask for people who work with pets in any capacity to have some compassion. I truly hope they don’t view their pets the way they view mine. It’s unfortunate this has happened, as they were recommended by my vet and my pet had 2 positive experiences. I love my pet too much to allow this to continue happening to him. We will not be back.
Joy and her crew are extremely professional and dog care. I take my doodles for trimming and she is always nice . I really highly recommend this place if you love your pets.
Love love love!!! It was my puppy’s first hair cut and they did amazing! I was very nervous but now I will never take him anywhere else! He looks so good and they were quick and affordable!
By far the best groomer in Knoxville! My dogs are spoiled and pampered at this Spaw! Joy's creativity is unmatched for both canine and feline clients. 10 stars!!
I just took my puppy to Joy’s today and I had an amazing experience! They were so sweet to her and she got the cutest haircut. Normally she has been pretty timid with strangers but she clearly loved the workers there. Thank you so much!!
cancelled my appointment 2 days before his grooming & when I tried to reschedule she hung up in my face. Would’ve loved to have him groomed before his birthday.
Quick Facts About Joy's Pet Salon & Spaw
Joy's Pet Salon & Spaw has received mixed reviews from customers, with a range of strengths and weaknesses evident in the comments provided. Below is an analysis of these strengths and weaknesses.
Strengths:
1. Long-standing customer loyalty: One customer states that they have been using Joy's Pet Salon & Spaw since 2010, which speaks to the quality of the salon's people and service. This indicates a high level of customer satisfaction and loyalty.
2. Compassionate and patient grooming: Another customer praises the salon for its dedication and patience in grooming their traumatized dog. Despite the dog's difficult history and grooming needs, the salon continued to groom the dog until its final days. This showcases the salon's commitment to providing a high level of care and service to its customers' pets.
3. Friendly staff and excellent service: Multiple customers mention the friendliness of the staff and the great service they received. The salon is commended for its professionalism and the quality of its grooming. Additionally, one customer appreciates the staff's flexibility in accommodating them despite a missed call and manages to fit them in for their pet's grooming appointment.
Weaknesses:
1. Staffing issues and poor communication: Several customers mention issues related to staffing, such as a groomer quitting and staff falling ill. These staffing issues led to the cancellation of appointments and a lack of clarity regarding the pet's well-being while waiting for grooming. In one instance, a customer's dog was left in a cage for two hours while the salon lacked information about the dog's whereabouts. These incidents highlight a lack of effective communication and coordination among staff members and management.
2. Inconsiderate behavior towards customers: One customer mentions an incident where a groomer rudely declined to accommodate their request for an early grooming appointment, citing other dogs to groom. Additionally, another customer mentions that when they tried to reschedule their appointment, the salon staff hung up on them. These incidents indicate a lack of empathy and consideration towards customers, which can negatively impact the overall customer experience.
3. Inconsistent quality of service: One customer shares a negative experience where their pet's grooming appointment was canceled, and they were unable to reschedule before their pet's birthday. This inconsistency in service and difficulty in rescheduling appointments can result in customer frustration and dissatisfaction.
To address these weaknesses, it is crucial for Joy's Pet Salon & Spaw to focus on improving their communication and customer service. Implementing effective communication systems, such as notifying customers well in advance of any changes or cancellations to appointments, can help mitigate frustrations and inconveniences. Additionally, training staff members in empathy and providing them with the tools to handle challenging situations can ensure that clients feel valued and respected. Furthermore, addressing staffing issues and striving for better organization and coordination can help prevent incidents where pets are left unattended for extended periods.
Overall, Joy's Pet Salon & Spaw has proven to have loyal customers who appreciate the professionalism and quality of service provided. However, addressing the weaknesses mentioned above is crucial to ensure consistent customer satisfaction and to strengthen the salon's reputation in the community.
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| Sunday | Closed |
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