J & J Nails Info
- 12236 Frankstown Rd, Penn Hills, PA 15235 United States of America
- +1 412-793-7200
- [email protected]
- +1 412-793-7200
- +1 412-793-7200
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Quick Facts About J & J Nails
J & J Nails place, based on the comments provided, has both strengths and weaknesses. In order to provide a comprehensive analysis, this response will highlight both the positive and negative aspects of the salon.
One of the strengths mentioned by a customer is the friendly and fast service. This indicates that the staff at J & J Nails place are courteous and efficient in their work. Additionally, the customer mentions that the staff did a great job replicating a specific nail design, indicating that they are capable of delivering high-quality work. The positive experience and intention to return are also indicative of the salon's overall customer service and quality of work.
Another strength lies in the affordability of the salon. One customer states that the prices are great, which suggests that J & J Nails place offers competitive pricing, making their services accessible to a wide range of customers. This is a positive aspect as it can attract new customers and retain existing ones.
However, there are several weaknesses that have been highlighted by other customers. One major weakness is the inconsistency in service. One customer mentioned that their appointment was messed up and that the staff ignored their concerns, while another customer mentioned that they had to wait for over an hour despite being initially told there was no need for an appointment. These instances indicate a lack of organization and communication within the salon, leading to customer dissatisfaction.
Furthermore, there are complaints about the quality of work and the lack of customer input in the nail designs. One customer mentions that the technician did a messy job and disregarded their preferences in favor of their own ideas. This suggests a lack of attention to detail and a disregard for customer preferences, leading to an unsatisfactory outcome.
Another weakness mentioned is the unprofessional behavior of the staff. One customer observed a staff member laughing at a disgruntled customer, which indicates a lack of empathy and respect towards the customers. Additionally, a customer witnessed a technician engaging in unsanitary practices, such as blowing their nose into their hands and flinging the mucus onto the floor. This not only reflects extremely unhygienic practices but also highlights a lack of professionalism and disregard for customer well-being.
Moreover, one customer states that J & J Nails place is one of the most expensive salons in the city while providing subpar service. This suggests that the salon's prices may be inflated in comparison to their competitors, without offering exceptional customer experiences or quality of work.
In summary, J & J Nails place has strengths in terms of friendly and fast service, competitive pricing, and the ability to replicate specific designs. However, the weaknesses lie in their inconsistency in service, disregard for customer preferences, unprofessional behavior, and potential overpricing. These weaknesses need to be addressed in order for the salon to improve its overall customer satisfaction and reputation.
Place Pictures
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | Closed |
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