Huckleberry Chicken Info
Amenities
Service options
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Delivery
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Takeaway
Highlights
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Fast service
Accessibility
Offerings
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Late-night food
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Quick bite
Atmosphere
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Casual
Payments
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NFC mobile payments
Best PlaceJuice Reviews
Dank chicken
This place has never got my order correct. Food is cold or very dry and I honestly wouldn’t recommend. Food hygiene looks really bad as well place is grimy and staff keeps touching face and hair and for the 15 mins I waited I didn’t see one member of staff wash there hands ???? definitely wouldn’t recommend
Just ordered from this place tonight, and oh my god I will never order from here again, (ware branch) went into the shop ordered the food, they took forever and the guy checked the order with the receipt and we went home to find there was no chips with our meal!
The chicken is dry as anything, the burger buns was vile, not sure what they've done to the buns! Never again! Don't waste your hard earn cash guys!!!
If I could I would give zero stars!
After waiting 3 hours for my food to be delivered I contacted the store and my food was supposedly out for delivery… 40 mins later I called again to see where it was and got told they had found my ticket on the floor and delivery would be another 45 mins then the person who was on the phone rudely told me to just cancel my order… atrocious service this place has really gone down hill
Haven't ordered from here for a long time, used to love the food so was looking forward to it. Ordered the food at 6:17 on a Friday night with an eta for delivery of 65 mins. Numerous phone calls after an hour and a half of waiting I was told the food had been in the drivers rack for 10 mins and should be going soon. Eventually at 8:45, 2 and a half hours later, the food arrived cold with raw chips! When I called up again to complain, nobody cared. 2 small hungry kids crying as their food was inedible. Quickly.ordered a mcdonalds and was delivered swiftly and kids were happy again. What was £30 for a takeaway turned into £55, asked for a refund and was told no. If I didn't have the kids with me I would've been straight down to that shop!
Never ordering again, this was from the ware branch.
Terrible service ordered on just eat , didn’t turn up but said they had dropped it off and then called and they didn’t answer and kept on hanging up . Disgusting lack of service !!!!
The staff took my order then talked between themselves. When I ate the chicken it tasted like it had been sitting there for quite a while. It has been like this for the last couple of times. It has completely put me off going back again
Ordered a meal spent about £20.00 only for half of it to absolutely stink of cigarette smoke. We couldn't eat two out of the five items because of this. Safe to say will never be ordering from the Ware branch again.
Quick Facts About Huckleberry Chicken
Huckleberry Chicken, based on the comments provided, has several strengths and weaknesses that need to be addressed.
Starting with the strengths, one positive aspect mentioned is the "dank chicken." While the term "dank" could refer to different qualities, it suggests that the chicken is flavorful and enjoyable. This is crucial for a chicken place as it serves as the main dish and the reason customers come to the restaurant.
Moving on to weaknesses, the most common concern raised by multiple customers is the food quality. Many complain about the chicken being dry and unpleasant to eat. This consistently negative feedback indicates a potential problem with the cooking process or the quality of the chicken used. It is essential for Huckleberry Chicken to address this issue promptly to regain customer satisfaction.
Another significant weakness is the inconsistency in order accuracy. Several customers complain about missing items in their orders, such as the absence of chips or receiving incorrect items altogether. This reveals a problem with the order management system or employee attention to detail. Ensuring accurate and complete orders is vital to providing a positive customer experience and should be a priority for Huckleberry Chicken.
Food hygiene is another weakness pointed out by a customer. The comments mention a grimy environment and staff members visibly not practicing proper hygiene. This is a severe concern as it can lead to foodborne illnesses and negatively impact the reputation of the restaurant. Huckleberry Chicken should prioritize cleanliness and educate staff members on proper hygiene practices, such as handwashing.
The comments also highlight significant issues with the delivery service. Customers complain about exceptionally long wait times, with some waiting for up to 3 hours for their orders. Additionally, there are issues with miscommunication and unhelpful staff members when customers inquire about their orders. This indicates a lack of efficiency and professionalism in the delivery process. Huckleberry Chicken should evaluate and improve their delivery procedures to ensure timely and satisfactory service.
Another customer complaint mentions the food arriving cold, with raw chips. Cold food not only diminishes the taste but also raises concerns about food safety. This might be a result of poor insulation during transportation or prolonged delivery times. Addressing this issue is crucial to ensure customer satisfaction and avoid potential food poisoning incidents.
Lastly, poor customer service is highlighted in multiple comments. Customers mention rude and unhelpful staff members who fail to address their concerns or resolve their issues promptly. This reflects negatively on Huckleberry Chicken and can lead to loss of customers and negative word-of-mouth. Emphasizing friendly and efficient customer service training is essential to improve the overall experience at the restaurant.
In conclusion, Huckleberry Chicken has several areas of strengths and weaknesses. While the "dank chicken" suggests positive food quality, issues with dry and poorly cooked chicken, inconsistent order accuracy, food hygiene, long delivery times, cold food, and poor customer service need to be addressed. By prioritizing these areas for improvement, Huckleberry Chicken can regain customer trust and enhance their overall reputation.
Place Pictures
Today
Opening Hours
| Monday | 02:00 AM - 09:00 PM |
|---|---|
| Tuesday | 02:00 AM - 09:00 PM |
| Wednesday | 02:00 AM - 09:00 PM |
| Thursday | 02:00 AM - 09:00 PM |
| Friday | 02:00 AM - 10:00 PM |
| Saturday | 02:00 AM - 10:00 PM |
| Sunday | 02:00 AM - 09:00 PM |
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