Hot Heads Info
- 105 Cowbridge Rd WCardiff CF5 5TA
- 029 2057 8936
- [email protected]
- 029 2057 8936
- 029 2057 8936
Best PlaceJuice Reviews
Dont reccomend.
Went for a haircut and asked the lady with long black hair middle aged for bangs and long layers. She goes to me "Its NOT bangs its called a fringe, your not in America" erm I always get my hair cut every 3 months and i always ask for the same thing.. nobody been so disrespectful to me like that when i ask for bangs..that comment was so rude esp when you were 6 months pregnant. .. Also SHE CUT MY LAYERS IN 5 MINUTES .. no smile no good customer service whatsoever.. she tried having a joke with me after she realised she was being so rude. Worst hair cut i ever got .. Well you know what they say.. You get what you pay for. Cheap service = rude customer service.
Amenities
Accessibility
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Wheelchair-accessible entrance
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Wheelchair-accessible toilet
Payments
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Cash only
Health and safety
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Appointment required
Quick Facts About Hot Heads
Hot Heads Place is a hair salon that has received a mix of positive and negative reviews. In order to evaluate its strengths and weaknesses, it is important to consider the various comments left by customers.
One of the main strengths mentioned by customers is the welcoming atmosphere of the salon. Multiple reviewers commented on the friendly staff and the good vibe that they experienced when visiting. This suggests that the salon prioritizes customer service and creates a pleasant environment for clients. Additionally, the fact that staff members offer tea or coffee to customers further enhances the overall positive experience.
Another strength of Hot Heads Place is the quality of the services they provide. Many customers expressed satisfaction with the haircuts, blow drys, and colors they received. Multiple reviewers mentioned that the stylists listened to their requests and gave them exactly what they asked for. This indicates that the salon staff are attentive and skilled in their work. The ability to deliver on customer expectations is crucial for a hair salon's success, and Hot Heads Place appears to have achieved that.
Affordability is also highlighted as a strength of the salon. Customers mentioned that the prices were good and that they were happy with the cost of the services they received. This is important for attracting and retaining customers, as affordability is a major consideration for many when choosing a salon.
Despite these positive aspects, there are also some weaknesses that were mentioned by customers. One recurring complaint is about the customer service provided by certain staff members. In one particular instance, a customer recounts a negative experience where the stylist was disrespectful, rude, and did not provide good customer service. This kind of behavior can be a major turn-off for customers and may discourage them from returning. It is important for the salon to address this issue and ensure that all staff members exhibit professionalism and respect towards customers.
Another weakness mentioned is the speed of service. One customer complained that her layers were cut in only five minutes. This suggests that the stylist may have rushed through the appointment, which can lead to a less precise or satisfactory result. While efficiency is important, it should not come at the expense of quality. Adhering to the desired style and taking the necessary time to achieve it is crucial for customer satisfaction.
In terms of services provided, the salon seems to excel in haircuts and colors, as mentioned by multiple customers. However, there is a lack of comments regarding other services such as nail treatments or waxing. This implies that the salon may not have as much expertise or specialization in these areas. Expanding the range of services and ensuring excellence in all areas can contribute to a more well-rounded salon experience.
In conclusion, Hot Heads Place has several strengths, including a welcoming atmosphere, attentive staff who deliver on customer requests, and affordable prices. However, weaknesses include inconsistent customer service, rushed service, and a potential need to expand services and expertise. By addressing these weaknesses, the salon can further enhance its strengths and provide an even better experience for customers.
Today
Opening Hours
| Monday | 09:00 AM - 05:00 PM |
|---|---|
| Thursday | 09:00 AM - 05:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
| Wednesday | Closed |
| Tuesday | 09:00 AM - 05:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
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