Hollyhedge Road Fish Bar Info
Amenities
Service options
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Takeaway
Health and safety
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Staff get temperature checks
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair-accessible entrance
Offerings
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Kids' menu
Atmosphere
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Casual
Best PlaceJuice Reviews
Went in here today to get a cone of chips expecting not to get many as is normally the case in fact it was quite the opposite to which I was very surprised very satisfied friendly staff and the chips were hot & fresh (beautiful) ????they DIDN’T taste rubbery like they’d been sat there all day can’t fault this place and I’ll definitely be coming again excellent ????
Great traditional ???? fishnchips and so much more
Went in as was passing by my god it’s shocking, chips were like crisps as they are battered and doesn’t say anywhere for non regular customers batter was raw inside as it is thick and white like dough, fish was tasteless and poor value for money, fish chips were £7.20!!! I can get much better quality food at my local in Stourbridge for £5.80 and £1.90 for tinned roe, c’mon I know things aren’t cheap but that’s ridiculous, thankfully I’ll never be coming back here as it is really poor value for money, the staff are friendly enough but the food is not to the standard of £7.20 I’m afraid
Update: owners reply of “that’s just rubbish” clearly it isn’t rubbish as it’s taken you 2 YEARS to respond, don’t know what it’s like now as obviously I haven’t been back but 2 years ago when I visited it was awful and fully deserved the 1 star review, maybe instead of taking years to respond and totally dismiss an honest review actually take it on board and do something about it
Chips are better than the ones from the chippy's on Walsall Road. Would definitely recommend. ????
Food is nice but I think the staff might be racist. I visited shop whilst busy, older lady took my order, then curiously proceeded to serve someone else. All other customers leave, even the two that came after me. Younger woman asks older woman 'what was this guys order?' Older lady replies 'I don't know, I can't understand what he is saying' younger woman proceeds to serve me. The food was very tasty, although that isn't always the case. My aunt visited once, they gave her stale, inedible chips. Me and my family are brown skinned, may be that had something to do with it. Utterly appalled, which is a shame because the food can be very nice.
EDIT: Thank you for the response from Graham. First of all, my first language is English and I speak it quite fluently, any other languages I know are secondary. Although my parents are foreigners, I was born in Sandwell and went to the now defunct Hollyhedge Primary School. I cannot give an exact date for my incident, it was about a year ago but my aunt visited just a few months ago. Again, haven't an exact date but she got the chips around 5:30pm. She was with a white male work colleague on one of her bus rounds and decided to get chips from here. Her work colleague asked her to go and complain but she proceeded not to. This may be frustrating for you but I cannot give other details for reasons of personal safety.
To be fair, I may have jumped the gun a little in calling you racist. Me and my family have suffered numerous racist incidents over the years and I do tend to feel threatened quite quickly.
I can see your business will do well (the food is genuinely nice) but I will unfortunately not be returning for reasons of anonymity and possibly being singled out for my review on here. If Tracy is the younger looking tattooed lady, then I can honestly say she has always served me courteously every time I've visited the shop. She was the one who showed concern when the other lady didn't even bother to ask what my order was again (she could've said 'sorry, I didn't hear you, what was your order again?'. Instead, that other lady proceeded to serve (I dare say) Caucasian customers.)
Your response is much appreciated.
Rang ahead to order 8 chicken nuggets for the kids to share (they are cooked to order and we didn't want to have a long wait for them). When we arrived there were only 4 and the staff were heard saying that they'd given the other 4 away. Fine, but surely they could have put 4 more in at that point so that our order would have been ready when we got there!
The chips are good and of course are the correct chip colour for the Black Country, Orange. Ive been using this chippy for years since it was called something else random like Di-iorios or similar.
The only thing that lets it down is the kebab meat is hit and miss. If it's cut fresh off the spinning thingy it's great but find a lot of the times it's reheated out the back and is very rubbery. If this problem was fixed and normal (not tika) chicken meat was available it would be a definite 5 star. I've tried to time it to get fresh cut meat but it seems random.
If you like orange coated chips this is the place to go to .There is always a queue it's that popular...Fish is lovely and white I have not tried anything other than the for but there is a large selection to choose from staff are all friendly..worth a visit
Quick Facts About Hollyhedge Road Fish Bar
Hollyhedge Road Fish Bar has received a mix of positive and negative comments from customers. In order to analyze the strengths and weaknesses of the place, let's examine each aspect mentioned in the comments.
Firstly, the majority of the comments praise the quality of the chips. One customer mentions that the chips were hot, fresh, and did not taste rubbery, while another customer recommends the chips over those from other chippy's in the area. This indicates that one of the strengths of the Hollyhedge Road Fish Bar is the quality of their chips. This positive feedback from multiple customers suggests that they have a consistent standard of producing good chips.
Additionally, a customer mentions that the traditional fish and chips are great. This further strengthens the perception of the place as a provider of good quality, traditional fish and chips. Furthermore, there is mention of a large selection of food available, indicating that the menu offers variety to customers.
Another strength mentioned is the friendly staff. One customer specifically mentions that the staff was friendly and satisfied with their experience. Friendly staff can be an important factor for customers, as it contributes to the overall positive experience and creates a welcoming atmosphere.
However, there are also weaknesses that have been highlighted in the comments. One customer complains about the high price of the fish and chips, stating that they can get better quality food for a lower price at another chippy in Stourbridge. This indicates that the pricing may be a weakness of the Hollyhedge Road Fish Bar, as some customers may not feel that the quality justifies the higher price.
Another weakness raised by a customer is related to the issue of raw batter in the chips. They felt that the batter was thick and white like dough and ruined the taste of the chips. This suggests that there may be inconsistencies in the preparation of the chips, with some customers experiencing poorly cooked batter.
Furthermore, there are comments regarding the service and potential racism from the staff. One customer mentions an incident where they felt the staff might be racist due to a communication issue and their aunt being served stale chips. This raises concerns about the treatment of different customers and indicates a lack of consistent service quality.
In addition to these weaknesses, there is also a comment about an issue with the order. A customer had pre-ordered 8 chicken nuggets but upon arrival, only 4 were available because the other 4 had been given away. This indicates a lack of attention to detail and organization in fulfilling orders, which can lead to customer dissatisfaction.
Overall, the strengths of Hollyhedge Road Fish Bar include the quality of their chips, the availability of a variety of food options, and friendly staff. However, weaknesses include high pricing, inconsistencies in the preparation of food, potential issues with service and possible racism, and a lack of attention to detail in fulfilling orders. It is important for the Hollyhedge Road Fish Bar to address these weaknesses in order to provide a consistent and satisfactory experience for their customers.
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | Closed |
| Wednesday | - |
| Thursday | - |
| Friday | - |
| Saturday | - |
| Sunday | Closed |
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