Harvard Beauty Spa Info
- 997 Massachusetts Ave, Cambridge, MA 02138 United States of America
- +1 617-945-2955
- [email protected]
- +1 617-945-2955
- +1 617-945-2955
Best PlaceJuice Reviews
The team at Harvard Beauty Spa is so accommodating. I frequent this salon for pedicures and dip manicures. I broke my big toe nail today, about 1 week after getting my most recent pedicure, and came in hoping to salvage the situation. Even though my nail was irreparably broken, they made the best of it. They are always ready for the appointment when scheduled in advance, which is not always the case elsewhere.
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Appointments recommended
Quick Facts About Harvard Beauty Spa
Harvard Beauty Spa has received predominantly positive comments from customers, highlighting various strengths of the establishment. One recurring theme is the accommodating and friendly nature of the staff. Customers appreciate the team's willingness to make the best of any situation, even when a customer's nail was irreparably broken. This demonstrates the staff's dedication to providing excellent customer service and going the extra mile for their clients.
Another strength mentioned by multiple customers is the quality of the manicures. People have been going to Harvard Beauty Spa for years, indicating a level of consistency in delivering great manicures. The manicurists are praised for their professionalism, gentleness, and attention to detail. This consistency and expertise are reflected in the positive experience customers consistently have with their nails. Additionally, some customers appreciate the staff's creativity and willingness to incorporate special requests, such as incorporating a pride flag into a manicure design. This shows the salon's ability to personalize and tailor services to meet individual preferences.
Customers also appreciate the convenience of scheduling appointments at Harvard Beauty Spa. They mention that the salon is always ready for appointments scheduled in advance, emphasizing the importance of punctuality and timely service. This aspect can be a significant strength for busy individuals who appreciate a salon that values their time.
One particular comment highlights the cleanliness and sanitary practices of the salon. While not explicitly mentioned by other commenters, this customer's negative experience sheds light on a potential weakness. The dissatisfied customer claims that the salon was not sanitary and had multiple people working on them without proper sanitation practices. This raises concerns about the salon's adherence to hygiene and sanitation standards, which may deter potential customers concerned about their health and safety.
Although the majority of the comments about Harvard Beauty Spa are positive, one negative comment stands out. The dissatisfied customer expresses discontent with the result of their dip manicure, claiming that the nails were bumpy and uneven. They also criticize the lack of attention to cuticles, absence of massage, and a general sense of non-sanitary practices. This comment suggests a potential weakness in the quality control of the salon, indicating that not every customer may receive the same level of service and care.
Harvard Beauty Spa's link to Harvard University may attract a specific clientele who may enjoy the familiarity of supporting a business affiliated with their workplace. The employee's comment about feeling special and receiving top-notch service adds to the overall impression of excellent customer service provided by the salon.
In conclusion, Harvard Beauty Spa has several notable strengths, including a highly accommodating and friendly staff, consistent delivery of quality manicures, attention to detail, personalized services, and convenient appointment scheduling. However, potential weaknesses include concerns about sanitation practices and potential inconsistencies in service quality. Overall, the positive feedback suggests that Harvard Beauty Spa has a solid foundation in customer service and quality, but should also address any potential weaknesses to maintain their reputation as a reputable spa.
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