Gina's Nail Spa Info
- 13208 SE 240th St, Kent, WA 98042 United States of America
- +1 253-854-9758
- [email protected]
- +1 253-854-9758
- +1 253-854-9758
Best PlaceJuice Reviews
I definitely love the gals at Gina's (and of course Sean- husband/co-owner). Yes, just like any nail salon with english being second language to some here.. Just be clear with what you are asking or needing. Don't be afraid to ask Sean, Gina, or the younger gal who does nails to clarify. A lot of times they will repeat what they believe you said and are 90% correct. My only complaint and its not their fault - is wearing a mask inside and when its cold, the smell of acrylic with very little air flow - gives me a huge headache. Other than that always a good experience and I love to banter with everyone here.
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Quick Facts About Gina's Nail Spa
Strengths:
1. Friendly and welcoming staff: Multiple reviewers mentioned the friendly and welcoming staff at Gina's Nail Spa. This is a significant strength as it creates a positive atmosphere for customers and makes them feel comfortable during their visit.
2. Good customer service: Customers appreciated the good customer service provided at Gina's Nail Spa. Reviewers mentioned that the staff was attentive, helpful, and willing to clarify any queries or concerns. This indicates that the salon values its customers and strives to meet their needs.
3. High-quality work: Many customers were satisfied with the quality of the services provided at Gina's Nail Spa. Positive comments were made about the nail technicians' skills, with specific mentions of Lynn's exceptional work. This indicates that the salon employs skilled professionals who can deliver high-quality services.
4. Clean salon: Several reviewers praised the cleanliness of Gina's Nail Spa. A clean and well-maintained salon is essential for customers' comfort and safety, and it can contribute to a positive overall experience.
5. Family-like atmosphere: Some reviewers mentioned that the staff at Gina's Nail Spa made them feel like part of a family. This indicates that the salon fosters a warm and friendly environment, which can enhance customers' experience and loyalty.
Weaknesses:
1. Language barrier: Although most customers appreciate the staff's effort to communicate effectively, one reviewer mentioned that English is a second language for some employees, which could lead to misunderstandings or difficulty in conveying specific requests. This suggests that language barriers may exist in the salon, which could potentially affect the customer experience.
2. Rude behavior from the owner: One customer reported a negative encounter with Gina, co-owner of the salon. Gina's response to the customer's request for hot water was perceived as rude and dismissive. Rude behavior from the owner reflects poorly on the salon and can deter customers from returning or recommending the business.
3. Hygiene and infection control issues: One reviewer stated that they developed a toe infection after visiting Gina's Nail Spa. The customer claimed that the salon does not use liners in their pedicure tubs, which could contribute to the spread of infections. This highlights potential hygiene and infection control issues within the salon, which can harm its reputation and customer trust.
4. Appointment management: One reviewer expressed dissatisfaction with the salon's appointment management. They had a previously scheduled and confirmed appointment but had to wait for 15 minutes before being asked to wait or return in 30 more minutes. This indicates a lack of efficiency and organization in managing appointments, which can result in customer dissatisfaction and inconvenience.
In conclusion, Gina's Nail Spa has several strengths such as its friendly staff, good customer service, high-quality work, clean salon, and family-like atmosphere. However, there are weaknesses related to language barriers, rude behavior from the owner, potential hygiene and infection control issues, and appointment management. These weaknesses should be addressed to enhance the overall customer experience and reputation of the salon.
Place Pictures
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 07:30 PM |
| Sunday | Closed |
How to go there
Location
Places