Genesis Beauty Supply Info
Amenities
Service options
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In-store shopping
Health & safety
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Mask required
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Safety dividers at checkout
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Quick visit
Payments
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NFC mobile payments
Best PlaceJuice Reviews
Poor customer service. Employees have no knowledge about what they’re talking about or selling. Was recommended something by an employee & she had no idea what she was talking about. Messed my hair & scalp up. They will not exchange or refund your money, the supervisor is rude & told me over the phone on speaker “oh well”. Target has better product & prices. I’ll NEVER go back.
I got just what I was looking for at an unbelievable price. I was very pleased. The customer service was awesome.that young lady at the one store found what I needed at the other store they had it ready for me when I got there. She was sweet too. Thank you ladies you Kno w who you are. I didn't get your names. I even got a discount ????????????
What a low quality establishment. Poor customer service and they refuse to refund or exchange anything even when it says you can get an exchange on the receipt. They do not care about their customers and honestly, Target has better prices and better products. Will NEVER come back. Very rude people working there.
All the young ladies that work here were so sweet. They helped me with all my questions and needs. I bought so much stuff. Really reasonable prices and I'll be back soon.
Great beauty store! Fully stocked in all kinds of braiding hair and wigs. The girls are always nice and ready to help with any questions. Love to come back!
Just filled BBB report and to top it off I finally got the court Documents done to file a Lawsuit for damages about time she tried to ignore what happened and the situation but she’s going to be really mad now.
Good business hours, good selection of products, prices a lil more than what im used to paying though but they have a membership program.. starting off at 5% off ur purchase increasing the more u spend
Great store. Have shopped there many times and always find what I'm looking for. Nice customer service too!
Quick Facts About Genesis Beauty Supply
Genesis Beauty Supply has both strengths and weaknesses, as mentioned in the comments.
One strength of Genesis Beauty Supply is their good business hours. This allows customers to have flexibility in when they can shop, making it convenient for those with busy schedules. Additionally, the store is fully stocked with a wide selection of products such as braiding hair and wigs. This provides customers with a variety of options to choose from and ensures that they can find what they are looking for.
Furthermore, many of the comments highlight the helpfulness and friendliness of the employees. Customers appreciate their willingness to assist with questions and needs. This positive customer service experience contributes to a pleasant shopping experience and leaves customers feeling satisfied.
In terms of weaknesses, poor customer service is a recurring complaint in the comments. Customers mention that employees have a lack of knowledge about the products they are selling. This can be frustrating for customers who are seeking guidance or recommendations. Additionally, the comments highlight instances where customers were given incorrect advice, resulting in negative effects on their hair and scalp.
Another weakness mentioned is the refusal to refund or exchange products. Several customers express dissatisfaction with the store's policy, stating that it goes against what is stated on the receipt. This lack of flexibility can lead to frustration and dissatisfaction among customers, impacting their overall experience with the store.
Furthermore, one comment mentions that the supervisor was rude during a phone conversation, responding dismissively with an "oh well." This type of behavior from a supervisor can be off-putting and further exacerbate the negative customer service experiences mentioned earlier.
Price is also a factor mentioned in the comments. While one comment states that the prices are reasonable, others mention that they are higher than what customers are used to paying. This indicates that there may be a disparity in pricing compared to other beauty supply stores, causing customers to consider alternative options such as Target, which is noted for having better prices and products.
One comment mentions the possibility of filing a lawsuit for damages. While the exact details are not provided, this comment suggests a potential legal issue or dissatisfaction with the store's response to a previous incident. This can be concerning and could be a reflection of a larger issue with the store's management or customer service.
Despite these weaknesses, there are still positive comments about Genesis Beauty Supply. Some customers mention that they were able to find what they were looking for at an unbelievable price and were very pleased with their purchase. Additionally, other comments highlight the help received from the employees and the overall positive customer service experienced.
In conclusion, Genesis Beauty Supply has both strengths and weaknesses. While they have good business hours and a wide selection of products, their customer service appears to be inconsistent, with complaints about poor knowledge, rude supervisors, and a strict refund/exchange policy. Pricing is another concern raised in the comments. However, it is important to note that there are also positive comments about the store's customer service and the ability to find what customers are looking for.
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 09:00 AM - 07:00 PM |
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