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Envy Nails & Spa

+1 302-376-7316
5350 Summit Bridge Rd #113, Middletown, DE 19709 United States of America
Open Today: 11:00 AM - 05:00 PM

Quick Facts About Envy Nails & Spa

Envy Nails & Spa is a nail salon that has received both positive and negative feedback from customers. To evaluate the strengths and weaknesses of the salon, we can analyze the comments provided.
Strengths:
1. Quality of Service: Several customers express satisfaction with the nail technicians at Envy Nails & Spa. They appreciate the skill and attention to detail displayed by certain employees, such as Trish and Nina. The positive experiences indicate that the salon has competent and talented staff members who can deliver excellent results.
2. Professionalism: Many customers mention the professionalism exhibited by the salon's employees. They appreciate the kindness and courteous behavior of the staff, which contributes to a positive overall experience. This suggests that Envy Nails & Spa has a good customer service culture and values professionalism in their interactions.
3. Long-Lasting Nails: A few customers mention that the nail services they received at Envy Nails & Spa lasted longer than when done at other salons. This implies that the salon uses high-quality products and techniques, resulting in longer-lasting and durable nails for their clients.
4. Positive Word-of-Mouth: One customer mentions that they received compliments on their nails and referred others to Envy Nails & Spa. This demonstrates that the salon has the potential to generate positive word-of-mouth and attract new customers through satisfied clients.
Weaknesses:
1. Poor Customer Service: A significant complaint is the poor customer service displayed by the owner and some of the staff members. The owner is accused of being arrogant, rude, and unaccommodating when it comes to appointment scheduling. This reflects negatively on the salon's reputation and may drive away potential customers who prioritize good customer service experiences.
2. Inflexibility with Appointments: Some customers report that Envy Nails & Spa was inflexible when it came to rescheduling appointments. This suggests that the salon might not prioritize customer convenience and may not be accommodating when changes in appointments are necessary.
3. Unsanitary Conditions: One customer claims that the salon is unclean and still uses metal files for feet, which presents a potential health risk. This raises concerns about the salon's adherence to proper hygiene practices and may deter customers who prioritize cleanliness and safety.
4. Lack of Communication: A few customers report negative experiences due to poor communication from their nail technicians. Examples include not listening to requests, not explaining the choice of nail colors, and not providing adequate information during the appointment. This lack of communication can lead to disappointment and dissatisfaction among customers.
Overall, Envy Nails & Spa has strengths in terms of quality of service, professionalism, and long-lasting nails. However, the salon faces significant weaknesses with its poor customer service, inflexibility with appointments, unsanitary conditions, and lack of communication. These weaknesses can impact the salon's reputation and customer satisfaction, potentially leading to a decline in business. It is important for Envy Nails & Spa to address these areas of improvement to maintain and attract new customers.


Best PlaceJuice Reviews

My wife and I were loyal clients until we needed to reschedule an appointment. The owner accused us of constantly canceling appointments and told us to call the day before we wanted to come in and maybe she would schedule us. No thanks…we will never set foot in this place again. We have never experienced such arrogance and rudeness from a business owner. There are plenty of nail salons to choose from and I am sure they will welcome our business.
Yo! Trish hooked me all the way up. Granted I waited for a while but it was worth the wait. Best my nails have ever been and I've been getting my nails done for years!
Wouldn’t recommend for new customers. Recently been in search of a new nail shop. Scheduled appointment with envy. Something came up and had to move my appointment. Called envy asking if i could move my appointment to any other day of the upcoming week. They replied” nope sorry we dont have time”. Real great treatment of a potential customer. No worries though, they have plenty of BETTER competition in middletown i’d be happy to take my business elsewhere.
Always a job well done by Nina. I can always trust her to do something I love. I just tell her to "do a design" and she never fails to "nail it". LOL!
Today was my first time at this shop. To be honest my expectation was low because of previous salons I have been to this past 2 months. I must say that this place is fantastic and Trisha who did my nails did a great job. My husband and boys all say they (my nails) look great!! Already had 2 people so far ask where I got my nails done at--Told them Envy and gave them a card---I definitely will be back--
I just love this nail salon. They are kind, professional, reasonably priced, and everyone in there pays attention to detail. I get acrylic nails with a gel polish and they last longer than they would if anyone else did them. I will always choose Envy.
Save yourself the frustration and avoid this salon at all costs. The shop is unclean and still uses metal files for feet. My nail tech was rude and was on the phone the entire appointment.
When I asked her not to use the drill on my natural nails and cuticles, she had an attitude. Mad because I don't want to sacrifice the health and integrity of my nail? Instead of taking the time to care for my nails she painted the gel over my cuticles. So of course they started to lift a day later.
I asked for Chrome. She said it was $10 more. I said fine. Why did she paint white gel with color? I am 37 years old! I asked her about the color as she was doing it and said she was creating the look. I asked her again when she was done and she finally said that she was saving my money. What?!
This place is deplorable and unsanitary. Avoid at all costs.
The owner was very nasty and rude. I went there at 6:30 for a pedicure and she said they could not take me because they’re busy…huh?? They close at 8!

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Envy Nails & Spa Info

Amenities

Health & safety
  • Appointment required
  • Mask required
  • Temperature check required
  • Staff wear masks
  • Staff get temperature checks
  • Staff required to disinfect surfaces between visits
Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
Planning
  • Appointments recommended

Today

Opening Hours

Monday Closed
Tuesday 10:00 AM - 08:00 PM
Wednesday 10:00 AM - 08:00 PM
Thursday 10:00 AM - 08:00 PM
Friday 10:00 AM - 08:00 PM
Saturday 09:00 AM - 06:00 PM
Sunday 11:00 AM - 05:00 PM

How to go there

Location