Envy Nails & Spa Info
- 5350 Summit Bridge Rd #113, Middletown, DE 19709 United States of America
- +1 302-376-7316
- [email protected]
- +1 302-376-7316
- +1 302-376-7316
Best PlaceJuice Reviews
My wife and I were loyal clients until we needed to reschedule an appointment. The owner accused us of constantly canceling appointments and told us to call the day before we wanted to come in and maybe she would schedule us. No thanks…we will never set foot in this place again. We have never experienced such arrogance and rudeness from a business owner. There are plenty of nail salons to choose from and I am sure they will welcome our business.
Amenities
Health & safety
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Appointment required
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Mask required
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Temperature check required
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Staff wear masks
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Staff get temperature checks
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Quick Facts About Envy Nails & Spa
Envy Nails & Spa is a nail salon that has received both positive and negative feedback from customers. To evaluate the strengths and weaknesses of the salon, we can analyze the comments provided.
Strengths:
1. Quality of Service: Several customers express satisfaction with the nail technicians at Envy Nails & Spa. They appreciate the skill and attention to detail displayed by certain employees, such as Trish and Nina. The positive experiences indicate that the salon has competent and talented staff members who can deliver excellent results.
2. Professionalism: Many customers mention the professionalism exhibited by the salon's employees. They appreciate the kindness and courteous behavior of the staff, which contributes to a positive overall experience. This suggests that Envy Nails & Spa has a good customer service culture and values professionalism in their interactions.
3. Long-Lasting Nails: A few customers mention that the nail services they received at Envy Nails & Spa lasted longer than when done at other salons. This implies that the salon uses high-quality products and techniques, resulting in longer-lasting and durable nails for their clients.
4. Positive Word-of-Mouth: One customer mentions that they received compliments on their nails and referred others to Envy Nails & Spa. This demonstrates that the salon has the potential to generate positive word-of-mouth and attract new customers through satisfied clients.
Weaknesses:
1. Poor Customer Service: A significant complaint is the poor customer service displayed by the owner and some of the staff members. The owner is accused of being arrogant, rude, and unaccommodating when it comes to appointment scheduling. This reflects negatively on the salon's reputation and may drive away potential customers who prioritize good customer service experiences.
2. Inflexibility with Appointments: Some customers report that Envy Nails & Spa was inflexible when it came to rescheduling appointments. This suggests that the salon might not prioritize customer convenience and may not be accommodating when changes in appointments are necessary.
3. Unsanitary Conditions: One customer claims that the salon is unclean and still uses metal files for feet, which presents a potential health risk. This raises concerns about the salon's adherence to proper hygiene practices and may deter customers who prioritize cleanliness and safety.
4. Lack of Communication: A few customers report negative experiences due to poor communication from their nail technicians. Examples include not listening to requests, not explaining the choice of nail colors, and not providing adequate information during the appointment. This lack of communication can lead to disappointment and dissatisfaction among customers.
Overall, Envy Nails & Spa has strengths in terms of quality of service, professionalism, and long-lasting nails. However, the salon faces significant weaknesses with its poor customer service, inflexibility with appointments, unsanitary conditions, and lack of communication. These weaknesses can impact the salon's reputation and customer satisfaction, potentially leading to a decline in business. It is important for Envy Nails & Spa to address these areas of improvement to maintain and attract new customers.
Place Pictures
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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