Dolphin Supper Bar Info
Amenities
Service options
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Delivery
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Takeaway
Accessibility
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Wheelchair-accessible car park
Offerings
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Late-night food
Atmosphere
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Casual
Payments
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Cash only
Best PlaceJuice Reviews
Always very busy so tells its own story. Food is always very good and service time is good considering how busy it always is. Prices have gone up a good bit now tho so can't warrant 5 stars.
Every time been here they get order wrong. Everthing is greasy. And if you can find a fish in batter good luck happy fishing
I come to Runcorn to visit friends and they highly recommended the dolphin, I was surprised, the food is amazing and huge portions at a reasonable price.
I can’t wait to visit again, absolutely delicious, very well organised for such a busy chippy and friendly staff. Just the little touches like the fortune cookies for the kids.
So went to the chippy to grab some grub for me and the missus now I don't mind the dolphin sometimes but giving a one star due to customer service I literally stood at the front to place my £30 Order waited until they say how can I help what would you like to order instead waited for over 5 minutes still no one seen to me then instead of asking to call Me over as I was waiting they call over someone else but had to spend my money next door in the co op all was after was a family meal there loss of £30 feedback would be is when customer is stood there for over 30 seconds or longer approach the customer within the first ten seconds of them arriving or if you are busy advise you be with them in minute at least then you have made them aware that you have noticed them honestly really disappointed in service
The chicken chow mein here is very tasty.
I always eat more than I should.
The food from here was fresh an piping hot. Staff were friendly. Would recommend an will definately be going back as the menu choice is amazing
The food is delicious probably best fish & chip shop in town.
Food wasn't very good on last 2 orders and staff very rude here
I've started using Castlefields now much nicer meals good portion and decent staff
Quick Facts About Dolphin Supper Bar
The Dolphin Supper Bar has both strengths and weaknesses, as highlighted in the comments provided. It is important to analyze these reviews to get a comprehensive understanding of the overall dining experience at the establishment.
One of the main strengths mentioned is that the restaurant is always busy, which could be seen as a positive indicator of its popularity and quality. However, it can also be a drawback for some customers who may prefer a quieter dining environment.
Another strength of the Dolphin Supper Bar is the consistently good food. Several reviewers have mentioned that the food is delicious, fresh, and piping hot. This indicates that the establishment takes pride in its food quality and is able to maintain consistency over time. The comment about the chicken chow mein being tasty also suggests that there is a diverse menu with options to suit different preferences.
In terms of service, the restaurant seems to have a relatively quick turnaround time despite being busy. This is a positive attribute, as customers appreciate efficient service especially when there is a high demand. Additionally, the little touches like providing fortune cookies for kids indicate that the staff is attentive and friendly.
However, there are also weaknesses highlighted in the comments. One recurring complaint is that the Dolphin Supper Bar often gets orders wrong. This can be a significant issue for customers who have specific dietary requirements or preferences. Inconsistency in accurately fulfilling orders can be a major letdown and may deter repeat visits.
Another weakness mentioned is the greasiness of the food. While some people enjoy the indulgence of greasy food, excessive greasiness can be unappetizing for others and may indicate a lack of quality control in the kitchen. Additionally, one commenter mentioned the difficulty in finding fish in the batter, suggesting that the establishment may not prioritize the quality of their fish and chips.
Price is also a concern for customers. One commenter mentions that the prices have gone up significantly, making it difficult for them to justify giving the restaurant five stars. This suggests that the value for money may not be favorable for some customers.
Customer service is another area where the Dolphin Supper Bar seems to have some weaknesses. One customer had a particularly negative experience, waiting for over five minutes without being acknowledged by the staff when they were ready to place a £30 order. This lack of attention and poor communication have led to frustration and a loss of potential business. Another commenter mentioned experiencing rude staff, which can greatly impact the overall dining experience.
In contrast, other commenters have praised the friendly staff at the restaurant, so it is possible that there may be inconsistencies in staff behavior and customer service.
Overall, the Dolphin Supper Bar has strengths such as its popularity, good food quality, and efficient service during busy times. However, there are weaknesses such as frequent order errors, greasy food, rising prices, and occasional poor customer service. It is important for the establishment to address these weaknesses in order to improve the overall dining experience and maintain customer satisfaction.
Today
Opening Hours
| Monday | 11:30 AM - 02:00 AM |
|---|---|
| Tuesday | 11:30 AM - 02:00 AM |
| Wednesday | 11:30 AM - 02:00 AM |
| Thursday | 11:30 AM - 02:00 AM |
| Friday | 11:30 AM - 02:00 AM |
| Saturday | 11:30 AM - 02:00 AM |
| Sunday | 04:30 AM - 10:30 PM |
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