Dollar General Info
Amenities
Service options
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In-store shopping
Health & safety
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Safety dividers at checkout
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Quick visit
Best PlaceJuice Reviews
This store needs better management and better employees. It is always a mess and the employees aren't friendly. I stopped to get cat food on my way home and the shelves were almost empty. They have stuff all over the place and nothing is where it should be.
Overcharged at this store. Could not get the idiots that where working understand simple math. MT Dew was on sale for 3 for $ 12. Was charging me $6.50 each. Said they would take fifty cents off each one to make it 3 for 12.oo, that is $18.00 for the the 3. Could not get the idiots to realize this no matter what I said. They are always overcharging customers. When items are on sale they do not give it to you. Dollar General is a rip off and needs to be shut down. Would give 0 stars if it would let me. Rip off every time so will not be back to any dollar rip off stores.
It's always a nice experience when you walk into Dollar General at this location all the employees are very friendly and helpful and the stores are always clean and well-stocked
It's always a wreck, never more than one person there, the registrar is always broken. The hours are all over the place.
The store is being cleaned up and shelves are being stocked. The manager has changed the store and is cleaning it up.
This is one of the better dollar stores we have the shelves were stocked there was no packages in the isles. However the cashier was so unfriendly, not sure if he was just having a bad day or what his problem is but this young man refused to smile, greet customers,and acted like we was just a bother to him for shopping there. The store itself is a 5/5 it nice and clean just don't know about that cashier
The one on 90 East going towards Wellborn is the better stocked one in live oak.
Best Dollar General in Live Oak. Alot cleaner. Stocked shelves. And friendly workers. Now is under new management.
Quick Facts About Dollar General
Strengths:
1. Convenience: Dollar General stores are typically located in easily accessible locations, making it convenient for customers to shop there. This is especially beneficial for customers who may not have access to other grocery or convenience stores in their area.
2. Affordable prices: Dollar General offers a wide range of products at affordable prices, making it an attractive option for budget-conscious shoppers. The store's focus on providing value for money attracts a large customer base.
3. Cleanliness and stocking: Some comments mention that certain Dollar General stores are clean and well-stocked. A clean and organized store environment can enhance the shopping experience and make it easier for customers to find what they need.
4. New management: The comment mentioning a change in management suggests that the store is actively working to improve its operations. This can be seen as a strength as a more efficient and customer-focused management team can address issues and make positive changes to enhance the overall shopping experience.
Weaknesses:
1. Inconsistent service quality: Several comments mention poor customer service experiences, such as unfriendly or unhelpful employees. Inconsistent service quality can create a negative impression and discourage customers from returning to the store.
2. Pricing and overcharging issues: The comment regarding overcharging suggests a potential weakness in the pricing and checkout systems at Dollar General. Overcharging customers and failing to honor sales promotions can damage customer trust and negatively impact the store's reputation.
3. Messy and disorganized stores: One comment mentions messy and disorganized stores with items not being in their proper place. A disorganized store can make it difficult for customers to find what they need, leading to frustration and potential loss of sales.
4. Limited staffing and broken equipment: The comment stating that there is often only one person working and that the register is frequently broken suggests a weakness in staffing levels and store maintenance. Limited staff and malfunctioning equipment can lead to longer wait times and hinder the overall shopping experience.
5. Inconsistent quality of employees: While some comments mention friendly and helpful employees, others mention unfriendly cashiers or unprofessional behavior. Inconsistent employee attitudes and behaviors can create an inconsistent experience for customers and affect their satisfaction with the store.
Conclusion:
Dollar General has some notable strengths, such as convenience, affordability, and efforts by new management to improve store operations. However, the weaknesses identified in the comments, including issues with pricing, customer service, store organization, equipment, and employee quality, should not be overlooked. To address these weaknesses, Dollar General should consider implementing better training programs for employees, improving pricing and checkout systems, ensuring consistent availability of stock, and investing in store maintenance and equipment repairs. By addressing these areas of weakness, Dollar General can enhance the shopping experience for customers and improve its overall reputation.
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