Divine Nails Info
Best PlaceJuice Reviews
The people were friendly, I didn’t have to wait, and the leg and arm massages were wonderful! I brought my own polish so I oiled do touch ups if necessary,b it my toes are still gorgeous and they add sparkles for free. They are very professional, and cost less than other nail salons. I’ll go there again!
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Payments
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NFC mobile payments
Quick Facts About Divine Nails
Divine Nails has received both positive and negative reviews from customers, which provide insights into the strengths and weaknesses of the establishment. By analyzing these comments, we can gain a better understanding of the overall quality of the nail salon.
Starting with the strengths, one recurring theme in the comments is the friendliness of the staff. Multiple customers mentioned that the people at Divine Nails were friendly and made them feel welcome. This positive customer service experience is essential in creating a comfortable environment for clients. Additionally, the salon seems to prioritize customer satisfaction by accommodating last-minute appointments and being efficient when they are busy. This shows that they value their customers' time and are willing to go the extra mile to ensure their needs are met. It is also worth mentioning that their prices are described as reasonable and lower than other salons, which can be considered a strength for budget-conscious customers.
Another strength highlighted by customers is the quality of the treatments they received. The leg and arm massages were described as wonderful, indicating that Divine Nails pays attention to providing a relaxing and pampering experience for their clients. The comments also mentioned that they allow customers to bring their own polish for touch-ups, showcasing flexibility and accommodating customer preferences. The inclusion of free sparkles as an extra touch suggests that Divine Nails goes above and beyond to make their customers happy.
However, despite these strengths, Divine Nails also faces some weaknesses, as highlighted in the negative comments. Several customers expressed dissatisfaction with the quality of the services they received. This includes complaints about a horrible gel polish application, bubbles in the nails, and peeling of the gel overlay after only a few days. These instances raise concerns about the competency and skill of the nail technicians at Divine Nails. When customers visit a salon, they expect high-quality services that will last, and these negative experiences might undermine the salon's reputation.
In addition to quality concerns, there were some comments about specific incidents that affected the customer experience negatively. Instances of cutting customers intentionally, rushing through procedures, and the owner's wife stopping frequently to address other matters were mentioned. These situations contribute to a lack of professionalism and create an unpleasant atmosphere for customers.
Moreover, there is a serious complaint about an injury sustained during a visit to Divine Nails. The customer experienced excruciating pain, swelling, and an inability to walk due to a toe injury. This incident, if true, raises concerns about the salon's hygiene practices, the use of proper tools, and the skills of the nail technician responsible. Such a severe and long-lasting injury can significantly harm the reputation and trustworthiness of Divine Nails.
In conclusion, Divine Nails demonstrates certain strengths, such as friendly staff, reasonable prices, and attention to customer satisfaction. The positive experiences with massages, accommodating appointments, and small gestures like adding sparkles also contribute to the salon's strengths. However, the salon also faces weaknesses, including concerns about the quality of services provided, instances of unprofessional behavior, and a severe injury sustained by a customer. These weaknesses can significantly impact Divine Nails' reputation and customer trust. It is important for the salon to address these issues promptly to maintain and improve their overall quality and customer satisfaction.
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Opening Hours
| Monday | 10:00 AM - 07:30 PM |
|---|---|
| Tuesday | 10:00 AM - 07:30 PM |
| Wednesday | 10:00 AM - 07:30 PM |
| Thursday | 10:00 AM - 07:30 PM |
| Friday | 10:00 AM - 07:30 PM |
| Saturday | 10:00 AM - 07:30 PM |
| Sunday | Closed |
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