Diva Nails Info
- 300 Weatherstone Dr Suite 103, Wadsworth, OH 44281 United States of America
- +1 330-334-1456
- [email protected]
- +1 330-334-1456
- +1 330-334-1456
Best PlaceJuice Reviews
Came here for a b-day treat with the girls. They accommodated 4 of us wonderfully. They were kind and the work was fantastic. Would recommend!
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Quick Facts About Diva Nails
Strengths:
1. Accommodating and friendly staff: The salon was able to accommodate a group of four for a birthday treat and received positive feedback on their kindness and customer service.
2. Fantastic work: The same comment mentioned that the salon's work was fantastic, indicating a high level of craftsmanship and skill.
3. Family business: The salon is described as a family business, which may provide a sense of warmth and personal touch to customers.
4. Welcoming front door staff: The comment mentioned a gentleman at the front door who was kind and polite, creating a positive first impression for customers.
Weaknesses:
1. Poor technique and outcome: Several comments mentioned issues with the quality of the nail services. Customers experienced problems such as lifted natural nails, bleeding, uneven application, and chipping. These indicate a lack of attention to detail and execution.
2. Unprofessional behavior: One comment mentioned a technician who made the customer feel uncomfortable by discussing personal issues. This displays unprofessionalism and may make customers hesitant to return.
3. Crowded and understaffed: A customer noted that the salon was crowded and understaffed, which may lead to rushed service and compromised quality due to limited resources and time.
4. Lack of communication: One comment mentioned that the nail technician did not engage in conversation or respond to the customer's attempts to interact. This lack of communication can make customers feel neglected or unappreciated.
5. Pressure to upsell: A customer felt pressured to purchase additional services, indicating a focus on making more money rather than providing a satisfactory experience for the customer.
In analyzing the strengths and weaknesses, it's clear that Diva Nails has strengths in terms of customer accommodations, friendliness, and a generally positive atmosphere. However, the recurring comments about poor technique, unprofessional behavior, and subpar outcomes highlight several weaknesses that may negatively impact the salon's reputation and customer satisfaction.
To address these weaknesses, Diva Nails should prioritize improving their technique and quality control to ensure consistent, well-executed services. Providing training and regular evaluations for their nail technicians can help maintain high standards.
Additionally, the salon should focus on creating a professional atmosphere where customers feel comfortable and respected. This includes training staff on appropriate conversation topics and setting expectations for behavior.
To address overcrowding and understaffing concerns, the salon could consider hiring additional staff during peak hours to provide better service to customers without compromising on quality. It may also be beneficial for the salon to manage their appointment scheduling more effectively to prevent overbooking and rushed service.
Improving communication with customers is essential. Nail technicians should be trained to engage in small talk and respond to customers' attempts at conversation. This can help foster a positive and enjoyable experience for customers.
Lastly, the salon should avoid pressuring customers to upsell or purchase additional services. Recommendations and advice should be provided in a non-pushy manner, allowing the customer to make their own decisions based on their preferences and budget.
By addressing these weaknesses and building on their strengths, Diva Nails can enhance their reputation and attract more satisfied customers, ultimately leading to a successful and thriving business.
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Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
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