Cute Nail & Spa In Marengo Info
- 121 S State St, Marengo, IL 60152 United States of America
- +1 815-568-8889
- [email protected]
- +1 815-568-8889
- +1 815-568-8889
Best PlaceJuice Reviews
PLEASE PLEASE don’t come here. They tell you one price and charge you way more!! I showed the manager the picture of what i wanted and how i wanted gel and everything he told me $45… i was cool with that then proceeded to take a seat. the lady who did my nails was rude. the end results were terrible. the hearts look bad. they’re really chunky and my pinky finger is missing color. when it was time to pay they charged me $70!.. i told the manager that he first had told me $45… he tried fixing it and didn’t make it better.. end of the story i had to pay it. i don’t know what to do now.. i paid more than what i was told. he raised his voice at me and made me pay that
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Quick Facts About Cute Nail & Spa In Marengo
Strengths:
1. Friendly and welcoming staff: Multiple comments mention how the staff at Cute Nail & Spa are nice and greet customers warmly. This creates a positive and inviting atmosphere for customers.
2. Skillful nail artists: Despite some negative experiences, there are also positive comments about the quality of service provided by certain nail artists at the salon. Customers appreciate that they do a good job and take care of their nails.
3. Reasonable prices: Some customers mention that the prices at Cute Nail & Spa are fair and affordable. This can attract customers who are looking for nail services at a reasonable cost.
4. Attention to detail: One customer specifically mentions that Bebe, a nail artist at the salon, is a perfectionist with polish. This attention to detail can ensure that customers leave with perfectly manicured nails.
Weaknesses:
1. Inconsistent pricing: Multiple comments complain about being charged more than what they were initially quoted. This inconsistency in pricing can lead to customer dissatisfaction and a lack of trust in the salon.
2. Rude and unprofessional behavior: A few comments mention instances where the staff, particularly the male owner, was rude and unprofessional. This can create a negative experience for customers and deter them from returning.
3. Poor quality results: Some customers express dissatisfaction with the end results of their nails, mentioning issues such as chunky hearts, missing color, and a bad paint job. Poor quality results can significantly impact the reputation of a nail salon.
4. Lack of attention during services: One comment mentions a poor pedicure experience where the nail artist did not rub the customer's feet and rushed through the service. This lack of attention and rushed service can lead to customer disappointment and dissatisfaction.
5. Outdated and worn-out ambiance: One customer mentions that the salon feels outdated and worn out. This can create an unappealing atmosphere for customers and give the impression that the salon is not well-maintained.
In order for Cute Nail & Spa to improve, they should address the weaknesses mentioned in the comments. They should work on consistent and transparent pricing, ensuring that customers are informed of all costs upfront and not charged more than agreed upon. The staff, particularly the male owner, should be trained on providing professional and friendly customer service. The salon should also focus on improving the quality of nail services to meet customer expectations. Additionally, updating the ambiance and ensuring a clean and well-maintained environment can help create a more pleasant experience for customers. Overall, addressing these weaknesses can help Cute Nail & Spa improve its reputation and attract more satisfied customers.
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Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
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