Covington Nails Info
- 17039 SE 272nd St Covington, WA 98042
- (253) 630-3775
- [email protected]
- (253) 630-3775
- (253) 630-3775
Best PlaceJuice Reviews
REALLY HAPPY! Went in today for my Birthday nails and left absolutely thrilled to go show them off! Thank you Jimmy! As always, you are such a delight to see as is everyone else there!
Backstory: I came into their store back in 2014 and have been going to THEM ever since! Full set with the best service 70$ was too good! Had to give an EXTRA tip. Was taken away when I saw your amazing idea and totally a me design! Thank you again for seeing me in a 10 minute notice and stating me right away-As always, I will be back in a couple weeks for a fill and new design!-Cant Wait!
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible restroom
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Amenities
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Restroom
Quick Facts About Covington Nails
Strengths:
1. Excellent customer service: Many customers praised the friendly and welcoming atmosphere at Covington Nails. The staff, particularly Jimmy and his crew, were commended for making customers feel important and cared for. This positive and attentive customer service is a significant strength for the salon.
2. Creative and skilled nail technicians: Several customers highlighted the exceptional nail designs and quality work done by the technicians at Covington Nails. They were impressed with the attention to detail and the ability to execute complex designs. The fact that the nails lasted through a camping trip without chipping or breaking is a testament to the skill of the technicians.
3. Affordable prices with good value: Customers mentioned that Covington Nails offered reasonable prices for their services. They felt that they were getting good value for their money, especially considering the quality of the service and the duration the nails lasted. This affordability is likely to attract customers who are conscious of their budget.
4. Wide color selection: One customer pointed out that Covington Nails had an extensive range of colors to choose from for both fingers and toes. This selection allows customers to find the perfect shade and coordinate their nails with their outfits or preferences. A wide color selection is a significant strength as it caters to a diverse clientele.
5. Quick and efficient service: Multiple customers mentioned that their nails were done quickly and thoroughly. This efficiency is likely to appeal to customers who prefer not to spend too much time at the salon. Additionally, the fact that the nails were described as the perfect size indicates that the technicians pay attention to detail and ensure a precise and accurate result.
Weaknesses:
1. Inconsistent and rushed service: One customer complained about the rushed and unfinished nature of their service. They pointed out that not enough attention was given to cleaning up around the nails, resulting in excess nail polish on the skin. This comment suggests that there may be inconsistencies in the level of service provided by different technicians or on different occasions.
2. Lackluster customer service experience: Another customer voiced their disappointment with the customer service, describing it as terrible and rude. They felt mistreated and mentioned that the staff asked for excessive tips after providing subpar service. This negative experience could potentially deter customers from returning and negatively impact the salon's reputation.
3. Miscommunication regarding capabilities: One customer suggested that it might be beneficial to inquire about the salon's ability to fulfill specific requests before getting the nails done. They claimed that the staff initially agreed to do a certain design but then changed their mind. This miscommunication could lead to unmet expectations and potentially result in customer dissatisfaction.
4. Premature closing and rushed experience: The customer who left a negative review mentioned being rushed out of the salon before their nails had fully dried and expressed dissatisfaction with the closing time. This rushed experience may leave customers feeling unsatisfied and potentially impact the longevity of their nails.
It is essential for Covington Nails to address the weaknesses mentioned in the comments to ensure that they continue to provide high-quality service and maintain customer satisfaction. Management should focus on consistent service training, effective communication, and addressing any issues with customer service to enhance the overall salon experience.
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Today
Opening Hours
| Thursday | 09:30 AM - 07:30 PM |
|---|---|
| Monday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Sunday | 10:30 AM - 06:00 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Tuesday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 07:30 PM |
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