Coco Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Best PlaceJuice Reviews
Usually I have great experiences at coco nails, the staff is super friendly and care for there customers, especially the guy (I think the owner). I went to get my eyebrows waxed and a French manicure, acrylic gel nails with Eunice. She did amazing eyebrows, but when she did my nails, it felt very rushed. She barley spoke to me, she cut my cuticles multiple times (she did apologize and put stuff on there and wrapped the one finger), and after she painted them there were so many bubbles on them. The next day, I noticed cracks in two of the nails then they ended up breaking so I had to cut and file two of them.
Great experience! Kim did my nails and I got french tips and a pedicure and her work was exceptional! She recommended the sip powder instead of acrylic for the health of my nails and it worked so well. Great professional salon!
I went this past week and wanted to make sure I gave a shout out to Eunice at Coco. I went in with a set of acrylics from another location. I disliked them big time and intended to get them removed but thought I’d give this place a shot. SO thankful I did. Eunice did great, listened to my requests and did an awesome, detailed job. So thorough and not rushed. It was much appreciated. Looking forward to going back to her for a refill! Thank you!!
Me and my friend do are nails done a day prior and then broke off the day after the acrylic was very this and not durable for day to day things
Treated myself to a gel manicure this week. Sarah was great and my nails look so much better! Very clean salon and would recommend.
I got acrylic nails done today and they did a great job! The girl who was doing my nails did the details very nicely and her name was Claire by the way and she was super sweet and the people who worked there were super nice too and she did a great job ????
I set an appointment two weeks out. I arrived on time at 4:30 pm. I was seated and my nail polish removed by the man, I imagine is the owner/manager. I was told someone would be right with me. I was asked to move from the seat I was in. I sat in the “new” seat for about 10 minutes before I was asked to move again. At 5:00, 30 minutes later, I asked when someone would be helping me. I was told “we’re busy”. Yes, you are, BUT I scheduled an appointment two weeks prior! I’m done! I’ve gone here, after scheduling appointments, and have had to wait, but this is unheard of! Ridiculous!
I used to go to Anna years ago and absolutely loved her and this salon. The owners are nice and everyone is professional and make you feel like family. I moved away 5 years ago and still miss it there. They give a complimentary massage and have a great point system. They do a great job at running their business and keeping everything clean and new.
Quick Facts About Coco Nails
Coco Nails has received a mix of positive and negative comments from customers. In order to evaluate the strengths and weaknesses of the salon, we will analyze the comments and categorize them accordingly.
Strengths:
1. Friendly and caring staff: Multiple comments highlight the friendliness and caring nature of the staff at Coco Nails. Many customers specifically mention the guy, who is believed to be the owner, and appreciate his customer service.
2. Excellent service: Several customers mention receiving great service at Coco Nails. They appreciate the attention to detail and thoroughness of the employees, especially when it comes to their requests. This suggests that the salon goes above and beyond to ensure customer satisfaction.
3. Skilled technicians: Positive comments mention specific nail technicians who have done an exceptional job. These technicians are praised for their expertise, recommending solutions for healthier nails, and their attention to detail in their work.
4. Clean salon: One customer specifically mentions the cleanliness of the salon. This indicates that Coco Nails prioritizes hygiene and maintains a clean environment for their customers.
Weaknesses:
1. Rushed service: One customer mentions feeling that the nail service was rushed by a specific nail technician. This suggests that there might be inconsistencies in the quality of service depending on the technician assigned.
2. Nail durability issues: Several customers complain about their nails breaking or cracking shortly after leaving the salon. This indicates a potential issue with the durability of the products used or the application technique.
3. Customer service issues: One customer states that despite having made an appointment two weeks in advance, they had to wait for 30 minutes before receiving any service. This highlights a significant customer service issue and shows a lack of respect for customers' time.
After analyzing the comments, it is clear that Coco Nails has several strengths, such as friendly staff, excellent service, skilled technicians, and a clean salon. These strengths contribute to positive customer experiences and demonstrate the salon's commitment to customer satisfaction.
However, the salon also faces weaknesses that need improvement. The rushed service and nail durability issues suggest a need for better quality control, training, and consistency among the technicians. Additionally, the customer service issues, such as long wait times despite appointments, indicate the need for better organization and scheduling practices.
In conclusion, Coco Nails has several strengths that contribute to positive customer experiences. However, there are weaknesses in certain areas that need improvement, such as quality control, consistency among technicians, and customer service. Addressing these weaknesses will help the salon further enhance customer satisfaction and improve its overall reputation.
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Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
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