City Nails & Spa Info
- 4325 Athens Hwy #5, Loganville, GA 30052 United States of America
- +1 770-554-9111
- [email protected]
- +1 770-554-9111
- +1 770-554-9111
Best PlaceJuice Reviews
Revising my post from Sunday since they were able to redo my nails. Much better experience second time going, but I still feel like it shouldn’t have been a second time. Thank you City Nails for correcting it though and thank you to Daniel for being patient and gentle on my hands.
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Quick Facts About City Nails & Spa
City Nails & Spa has a mix of positive and negative comments from customers, which provides insights into both their strengths and weaknesses as a nail salon. Let's analyze these comments in order to understand their strengths and weaknesses.
Starting with the strengths, one recurring theme in the comments is the appreciation for the quality of the nail services provided. Multiple customers mention that their nails always look good after getting them done at City Nails & Spa. This suggests that the salon has skilled and talented nail technicians who can deliver satisfactory results. One specific nail technician, Ben, is even praised for doing an amazing job by a customer. This indicates that there are competent individuals working at the salon.
Another strength of City Nails & Spa is the friendly and patient staff. Several customers mention that the employees are nice, helpful, and patient. One customer expresses gratitude towards Daniel for being patient and gentle. This positive customer service experience can help make customers feel comfortable and valued during their visit to the salon.
The next strength is the efficiency of the service. One customer notes that, despite the salon being full, they didn't have to wait for a long time to be seated. This indicates that City Nails & Spa manages their appointments well and tries to minimize customer waiting times.
Moving on to the weaknesses, there are multiple complaints about the poor quality of nail services. One customer mentions that their nails looked mediocre, with polish everywhere and tips not properly touching the actual nail. Another customer describes their nails as lumpy and poorly done, with acrylic on their skin and cuticles. These comments indicate that there might be inconsistencies in the quality of nail services provided by different technicians at City Nails & Spa.
Another weakness highlighted in the comments is the dissatisfaction with nail shape and the negative reaction from a nail technician when a customer requested a fix. This suggests that the salon may lack attention to detail and may not prioritize customer satisfaction. The fact that a customer felt uncomfortable expressing their dissatisfaction implies that the customer service experience could have been improved.
Furthermore, there are comments about the high prices charged by City Nails & Spa. One customer mentions that they paid $52 for a set of nails, which they considered to be of poor quality compared to a place where they can get better quality for $40. This suggests that the salon may not provide good value for money, especially considering that other places offer superior quality at a lower price point.
Lastly, there are complaints about the durability of the nail services. Many customers mention that their manicures or SNS treatments started chipping or cracking shortly after getting them done. This indicates that the salon may not use high-quality products or may need to improve their application techniques to ensure longer-lasting results.
Overall, based on the customer comments provided, City Nails & Spa has several strengths such as skilled technicians, a friendly staff, and efficient service. However, they also have weaknesses that include inconsistent quality, a lack of attention to detail, high prices for the quality offered, and issues with the durability of their nail services. Addressing these weaknesses would be crucial for City Nails & Spa to provide a better overall experience for their customers.
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Opening Hours
| Monday | 09:00 AM - 08:00 PM |
|---|---|
| Tuesday | 09:00 AM - 08:00 PM |
| Wednesday | 09:00 AM - 08:00 PM |
| Thursday | 09:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 08:00 PM |
| Sunday | 02:00 AM - 06:00 PM |
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