Casa D' Italia Info
Amenities
Service options
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Takeaway
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Dine-in
Health and safety
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Staff required to disinfect surfaces between visits
Offerings
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Beer
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Healthy options
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Wine
Dining options
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Dessert
Amenities
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Good for kids
Atmosphere
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Casual
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Cosy
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Romantic
Crowd
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Groups
Planning
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Accepts reservations
Payments
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NFC mobile payments
Best PlaceJuice Reviews
Absolutely terrible!
Started off ordering the 'house rosé' from the menu for £15.95 a bottle. What arrived was summer fusion echo falls, the cheapest wine you can buy for £3.75 at any shop, plus it isn't even actual rosé!
Took 20 minutes from being seated to actually having our food order taken.
1 hour and 20 minutes had then passed from placing our order and we still had no food. Yet the 3 tables who all arrived well after us had had their starters. We flagged the waiter down who spoke to the kitchen and our food hadn't even been started yet! Another 15 minutes go by and we eventually get our garlic bread starter. I ate a slice and was chewing something awful. I spat it out and it was a large sharp piece of plastic in our food! When we flagged the waiter down again he tried telling me it was a piece of salt before then agreeing it was plastic and said he would take the garlic bread off the bill.
Another 15-20 minutes go by and we finally get our mains. My fella ordered the 'sea bream' from the specials board for £21.95. Bit pricey but oh well...little did we know it was an actual whole fish on a plate with nothing else. No veg or chips or mash...absolutely nothing with it!!! That is not a meal and definitely not worth £21.95!
We were less than impressed and had been there for 2 and a half hours by this point just for starter and main so as soon as we finished eating we asked for the bill. The nightmare doesn't even stop there as when they brought the bill there were items on it that we hadn't even had!
Absolutely will never go back and will tell others not to bother going. Terrible from start to finish.
Great little Italian , food is always tasty and the staff always welcoming and warm . Very good value for money
Our first time here, and won't be the last!! Was lovely food, excellent service and very reasonably priced. The only thing that let our experience down was the massive table behind us, which was full of badly behaved children. Obviously this is not the fault of the restaurant. Would defo recommend the pizza
Absolutely fantastic restaurant, great atmosphere the staff are brilliant friendly make an effort to have a chat, and the food is fresh and really nice would definitely recommend. And the price is bang on!
Booked to go again on mother's day. Reasonable prices. Good family restaurant.
Lovely restaurant great food friendly staff good price
Staff all warm and friendly, especially with our toddler - high chair and toys provided!
Service was quick and the food good. The pasta tortellini del cassa is a favourite, but very rich.
Randomly found this place passing through and they happily welcomed us as a walk in. Food was amazing and all 4 of us thoroughly enjoyed. Dishes included pasta, steaks, stroganoff and desserts all cooked with an authentic taste of Italy. Nice friendly staff and good service
Quick Facts About Casa D' Italia
Casa D' Italia has received mixed reviews from customers, with both positive and negative experiences. In order to analyze the strengths and weaknesses of the restaurant, we will examine each comment in detail.
One of the main criticisms mentioned by a customer is the quality of the wine. They ordered the "house rosé" but received a cheap brand of rosé that can be bought for a much lower price at any shop. This raises concerns about the authenticity and quality of the ingredients and beverages used in the restaurant. This is certainly a weakness of Casa D' Italia, as customers expect to receive what they ordered and pay a reasonable price for it.
Another complaint mentioned by a customer is the long wait time. It took 20 minutes from being seated to have their food order taken, and then an additional 1 hour and 20 minutes to actually receive their food. This is an extremely long wait time and indicates poor service and inefficiency in the kitchen. Furthermore, the customer mentioned that other tables who arrived after them had already received their starters. This inconsistency in service further highlights a weakness in Casa D' Italia's ability to maintain a reasonable order fulfillment time.
Additionally, this customer found a piece of plastic in their food, specifically in the garlic bread starter they ordered. This is a serious health and safety concern and the fact that the waiter initially tried to pass it off as salt shows a lack of professionalism and attention to detail. Casa D' Italia should have strict quality control measures in place to ensure that foreign objects do not end up in their dishes.
Another criticism mentioned by the same customer is that the sea bream main dish did not come with any sides, and the customer felt that it was not worth the price they paid. This indicates a lack of value for money, as customers expect to receive a complete and satisfying meal for the prices charged by the restaurant. This is another weakness that Casa D' Italia should address in order to improve customer satisfaction.
Despite these negative experiences, there are also positive comments about Casa D' Italia. Several customers mentioned the friendly and welcoming staff who make an effort to chat with customers. This is a strength of the restaurant, as good customer service can enhance the overall dining experience and leave customers feeling valued and appreciated.
Additionally, customers mentioned that the food at Casa D' Italia is tasty and fresh. This is an important strength, as the quality and flavor of the food is a key factor in determining the success of a restaurant. If Casa D' Italia consistently provides tasty and fresh food, it can attract and retain loyal customers.
Customers also mentioned that Casa D' Italia offers good value for money. This is another strength, as customers are always on the lookout for affordable dining options that provide good quality food and service. By providing reasonable prices, Casa D' Italia can attract a wider range of customers and encourage repeat business.
In summary, Casa D' Italia has both strengths and weaknesses. The restaurant receives praise for its friendly staff, tasty food, and reasonable prices. However, there are criticisms regarding the quality of the wine, long wait times, the presence of foreign objects in food, and the lack of value for money in certain dishes. To improve, Casa D' Italia should address these weaknesses and ensure a consistent and high-quality dining experience for all customers.
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Today
Opening Hours
| Monday | Closed |
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| Tuesday | 02:00 AM - 10:30 PM |
| Wednesday | 02:00 AM - 10:30 PM |
| Thursday | 02:00 AM - 10:30 PM |
| Friday | 02:00 AM - 10:30 PM |
| Saturday | 02:00 AM - 10:30 PM |
| Sunday | 02:00 AM - 09:00 PM |
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