Blooming Nails & Spa

+1 929-400-5555

105 Page Ave, Staten Island, NY 10309 United States of America

Open Today: -

Blooming Nails & Spa Info

105 Page Ave, Staten Island, NY 10309 United States of America
+1 929-400-5555
[email protected]

Amenities

From the business

Identifies as women-owned

Accessibility

Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom

Amenities

Restroom

Planning

Appointments recommended

Payments

Debit cards
NFC mobile payments

Best PlaceJuice Reviews

Had a great visit today and super happy with my nails. Everyone was very polite today. I guess they must have read those recent one star reviews and turned things around.

Usually a home run.

Today, I was rushed, cut on 3 cuticles & endured a conversation between my tech & another girl in another language.

From now on if my usual tech isn’t available I’m OUT.

My sister and I went to this nail salon. She has Sarah and I had Linda. First, my nails kept getting glued on crooked. When I asked her to fix them she argued with me and didn’t want to. After going back and forth for a few minutes, she finally did after throwing the acetone bottle at my hands abruptly. Then, I told Linda I wanted the shape in the picture I showed her and referenced it. She cut them way too short and told me she can’t cut the nails based off a picture. I told her to take the nails off and I would go somewhere else. Linda stormed off and told her coworker to take care of it. Extremely unprofessional. Now for Sarah, she also messed up my sisters shape the same way, too short even though she showed her the picture. Sarah was much nicer than Linda but still a little rude when I explained the issue. Sarah did however take both of our nails off and did not charge us. Will never go back because of how unprofessional Linda is.

One of the most unprofessional manicure and pedicures. Very rude chinese ladies commenting and talking behind the back. It's literally a joke not manicure.

Super expensive paid 60 bucks for a fill in and because the gel on my nails fell off on 3 nails

They are very sneaky with their prices. I used a gift card that was gifted to me and they charged me $5 extra because the gift card was purchased last month by credit card. My mother gave me the gift card so I asked her if they already charged her the fee for purchasing the gift card using a credit card and sure enough they did! Terrible sneaky people.

Last time i went here i got a great manicure, it lasted 3 weeks, but when i went here this week it was not the same quality(hence the 3 stars instead of 2)the gel manicure i got was uneven in both nail length and polish. My pedicure was rushed and the skin that was peeling on the side of my toe was scrubbed once and then just left there with pieces just hanging off still.

TERRIBLE. every nail was misshapen and not symmetrical. When she applied powder, they were ridiculously thick. I asked multiple times for it to be fixed-correctly shaped and thinned out, she said she would. When they weren’t I asked again, she said they would- they weren’t. How many times do I have to ask for something before I realize that it’s not going to get done? While filing she cut me not once not twice on FOUR NAILS almost five before I pulled my hand away. There are actual gaps between my nail and the tip placed on my nail which will inevitably grow a fungus as soon as water gets in which won’t be a problem given the size of the gap. She was ready to polish my nails before I had enough and left without putting any color on. You were ready to polish my nails? Meanwhile there is enormous globs of acrylic on the underside of my nail. I even asked her not once but TWICE if she normally does acrylic fillins because it didn’t seem like it and every single tool she used was not from her station and borrowed from another desk. In a rush, hoping I’m overreacting, and trying not to rip someone’s head off I paid, left and went to a different salon. The other salon’s tech brought up point after point of what was wrong with the nails and that I should not have paid!

SO I return to the original salon and ask about a refund, they bring the manager who did not do my nails but was one of the three technicians I spoke to earlier. I should have told her I was unhappy. ONE I don’t know you are the manager TWO you were not the one doing my nails why would I complain to you THREE how many times do I need to ask for the same thing before I realize it’s not going to get done and leave. This woman says they don’t offer refunds and I left I should have complained beforehand. I explained I was hoping I was over reacting and that it wasn’t that bad. Still I left so what can she do. BET. I took pictures here is every thing you need to see. I will be growing fungus on at least THREE of my nails, run the risk of infection on FOUR because your technician cut me! Still wants to argue with me.

THEN tells me the owner says if I want a refund I have to call 911. They did give me half of my payment left probably only because I started getting loud. two customers nearby who heard me were shaking their head in agreement with me sooooo…Save yourself the stress.

Quick Facts About Blooming Nails & Spa

Strengths:

1. Polite and friendly staff: One customer mentioned that the staff at Blooming Nails & Spa were very polite during their visit. This indicates that the salon has a trained and customer-centric staff who prioritize good customer service.

2. Accommodating and understanding: Another customer mentioned that their technician, Sarah, was understanding and accommodating when they had issues with their nails. Sarah removed the nails and did not charge them for the service. This shows that the staff at Blooming Nails & Spa are willing to rectify any mistakes and resolve customer complaints.

3. Long-lasting manicure: One customer mentioned that their previous visit to the salon resulted in a manicure that lasted for three weeks. This indicates that the salon is capable of providing high-quality nail services that have good longevity.

Weaknesses:

1. Lack of consistency: Several customers mentioned inconsistencies in the quality of services provided by different technicians. One customer reported a satisfactory experience previously but received a subpar manicure during their recent visit. Inconsistency in service quality can lead to customer dissatisfaction and lack of trust in the salon.

2. Unprofessional behavior: There were instances where customers experienced unprofessional behavior from the salon staff. One customer reported a technician arguing and throwing a bottle at their hands, while another customer mentioned experiencing rude behavior and comments from the staff. Unprofessional behavior can greatly affect the overall customer experience and reputation of the salon.

3. Pricing issues: Some customers mentioned issues regarding pricing. One customer reported being charged extra fees for using a gift card, while another mentioned paying a high price for a fill-in after the gel on their nails fell off. Inconsistent and sneaky pricing practices can lead to customer frustration and a negative perception of the salon.

4. Poor execution of services: Multiple customers mentioned issues with the execution of nail services. Customers reported misshapen nails, uneven polish, and rushed pedicures. It was also mentioned that tools were borrowed from other stations and tools were not properly cleaned. Poor execution of services can result in a subpar end result and dissatisfaction among customers.

5. Lack of resolution and customer service: One customer mentioned experiencing difficulty in obtaining a refund or resolution for their unsatisfactory service. The manager, who was not involved in the service, was unhelpful in resolving the issue. This lack of customer service and resolution can leave customers feeling unheard and dissatisfied.

In conclusion, Blooming Nails & Spa has strengths in terms of polite and accommodating staff, as well as the ability to provide long-lasting manicures. However, it also has weaknesses in terms of inconsistency in service quality, unprofessional behavior, pricing issues, poor execution of services, and lack of resolution for customer complaints. These weaknesses need to be addressed in order for the salon to improve its overall customer experience and reputation.