Black Truffle Coffee Shop Info
Amenities
Service options
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Takeaway
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Dine-in
Highlights
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Great tea selection
Accessibility
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Wheelchair-accessible entrance
Offerings
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Coffee
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Healthy options
Dining options
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Dessert
Atmosphere
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Casual
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Cosy
Payments
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NFC mobile payments
Best PlaceJuice Reviews
We stopped off here for a spot of lunch after parking at Nose's Point and walking along Seaham seafront. The cafe is well decorated and feels fresh and new, making for a lovely spot to sit. The only downside is the lack of windows to look out for if you are on your own. We purchased two corned beef pie meals at a cost of 6.75 each, one flat white and one 7up. The corned beef pie was lovely but the accompanying side salad and crisps could have been better. A couple pieces of cucumber, one cherry tomato and iceberg lettuce was a bit disappointing. We paid about £18.50 in total.
We called in for a cupa, the staff were lovely and friendly. I was offered a piece of cheesecake for free as it was too small to sell. I am on a diet and was devastated. I had to say no. We are 100% going back for cheesecake as it looked delicious ????
First time visit today and just stopped in for coffee and cake. Lovely little coffee shop, very friendly staff, good coffee and delicious chocolate orange cake. I did mean to take a photo of the cake but I was a little bit late, maybe next time.
Thought this would be a cute little cosy place to get a cuppa and cake whilst I worked. However the staff weren’t very friendly - a short lady with short blonde hair was very rude and cold towards me, the opposite of the warm reception I was expecting for a little place like this. The place itself is quite cute - sofas are comfy but the place is freezing - it’s 2 degrees outside and not much warmer on the inside. All in all very disappointed and won’t be back. Didn’t get to try the food but it looked nice from watching others orders however I didn’t get that far as on my own and didn’t feel comfortable staying in a place where I was spoken to so rudely. Watching and hovering over me as I worked and had a cuppa. Very strange.
Getting anything vegan in Seaham is very difficult. They did have a milk alternative so I had a tea. My wife is vegetarian so she enjoyed a toastie and a cup of tea. I went to the counter and the waitress said they would come to our table. After ten minutes she eventually came to take our orders. It was so slow in there...
The two stars are for the latte and coffee/walnut cake which were nice, took ages to come though and the place wasn’t even that busy… the young blonde lass that served us was lovely and very pleasant but the other members of staff were ignorant and stuck up, we where sat there and felt like we didn’t exist, not warm and welcoming at all, wouldn’t recommend this place.
Food was alright, bit expensive for what you got. £6.50 for a panini but had barely any chicken in and just a handful of crisps. Didn't try cakes but looked nice.
Very nice. Just had coffee and scones but they were lovely. Will go again
Quick Facts About Black Truffle Coffee Shop
Black Truffle Coffee Shop has both strengths and weaknesses based on the comments provided.
Starting with the strengths, one commenter mentioned that the cafe is well decorated and feels fresh and new, providing a lovely spot to sit. This indicates that the coffee shop has put effort into creating a visually appealing and comfortable environment for its customers. Additionally, another customer praised the friendly staff, noting that they were offered a piece of cheesecake for free. This suggests that the staff is attentive and goes above and beyond to provide a positive customer experience.
Furthermore, several comments highlight the good quality of the coffee and cakes. One customer specifically mentioned the delicious chocolate orange cake and another praised the latte and coffee/walnut cake. These positive reviews indicate that the coffee shop takes care in sourcing and preparing its coffee and baked goods.
On the other hand, there are several weaknesses that can be identified from the comments. One common complaint is the lack of windows, which makes it difficult to enjoy the view if dining alone. This suggests that the cafe may benefit from some reconfiguration to provide more natural light and a better view for solo customers.
Another weak point mentioned is the quality of the side salad and crisps that come with the meals. One customer expressed disappointment with the small portions and lack of variety in the salad, suggesting that the accompanying sides could be improved.
Additionally, there are a few comments regarding the staff's attitude. One customer felt that the staff were not friendly, with one specific staff member being described as rude and cold. Another commenter felt ignored and unwelcome, suggesting that the staff did not provide a warm and welcoming atmosphere. These negative experiences with the staff indicate a need for better customer service training and a focus on creating a friendly and welcoming environment.
Another weakness highlighted is the slow service. One customer mentioned that it took a while for their orders to be taken and prepared, even though the coffee shop was not busy at the time. This suggests that there may be issues with efficiency and time management within the establishment.
Lastly, there is a comment regarding the pricing of the food. One customer felt that the panini they ordered was expensive for the amount of filling, while another customer mentioned the overall cost of their meal. These comments indicate that the coffee shop may need to revisit its pricing strategy to ensure that customers feel they are receiving good value for their money.
In conclusion, Black Truffle Coffee Shop has strengths in terms of its decor, friendly staff, and quality of coffee and cakes. However, it also has weaknesses such as the lack of windows, subpar side dishes, issues with staff attitude and service speed, and pricing concerns. By addressing these weaknesses, the coffee shop can further enhance the customer experience and attract more customers.
Place Pictures
Today
Opening Hours
| Monday | 09:00 AM - 05:00 PM |
|---|---|
| Tuesday | 09:00 AM - 05:00 PM |
| Wednesday | 09:00 AM - 05:00 PM |
| Thursday | 09:00 AM - 05:00 PM |
| Friday | 09:00 AM - 05:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | 09:00 AM - 05:00 PM |
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