Bengal Tandoori Info
Best PlaceJuice Reviews
Absolutely shocking experience in this restaurant.
The food quality is very poor. Worse than the food is the manager.
When my partner complained on my behalf about a vegetable curry, ordered as a main that had three very small potatoes in it, about 5 green beans and was swimming in an oily curry sauce, the manager raised his voice to tell us: ''This is what a curry is. A curry is sauce''.
My partner and I eat and cook a lot of curry from scratch and I come from an Indian background so I felt incredibly insulted.
The chicken was dry - something that people who cook curry properly would know is almost impossible. The overall quality was poor - the ingredients and using sauce to appear to bulk up a dish.
One of the waiters did apologise as we paid our bill but at that point it was too late to claw back our Saturday evening.
Amenities
Service options
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Delivery
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Takeaway
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Dine-in
Health and safety
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair-accessible entrance
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Wheelchair-accessible seating
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Wheelchair-accessible toilet
Offerings
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Coffee
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Halal food
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Late-night food
Dining options
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Dinner
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Dessert
Amenities
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Good for kids
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Toilets
Atmosphere
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Casual
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Cosy
Crowd
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Groups
Planning
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Accepts reservations
Payments
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NFC mobile payments
Quick Facts About Bengal Tandoori
Bengal Tandoori Place, based on the comments provided, seems to have both strengths and weaknesses. In analyzing the comments, the strengths and weaknesses can be categorized as follows:
Strengths:
1. Friendly Staff: Multiple comments mention the staff being friendly and welcoming. This indicates that the restaurant has a positive and pleasant atmosphere, contributing to the overall dining experience.
2. Good Flavors: One comment specifically highlights the food having good flavor. This suggests that the restaurant has the capability to create tasty dishes that satisfy customers.
3. Decent Prices: One comment mentions the prices at the restaurant being reasonable. This can attract customers who are looking for quality food at affordable prices.
4. Consistent Quality: Despite a negative comment about the recent decline in food quality, there are other comments that mention consistently good food throughout the years. This indicates that the restaurant has had a reputation for maintaining quality over time.
Weaknesses:
1. Poor Food Quality: One comment strongly criticizes the food quality at Bengal Tandoori Place. It mentions the chicken being dry and the vegetable curry lacking in ingredients and flavor. This indicates that the restaurant may not consistently deliver high-quality dishes.
2. Unpleasant Manager: Another comment mentions the manager's response to a complaint, where they raised their voice and made a derogatory comment about curry. This shows a lack of professionalism and customer service, potentially damaging the restaurant's reputation.
3. Lack of Flavors: One comment mentions the food lacking flavor, possibly due to excessive oiliness. This suggests that the restaurant may need to improve its cooking techniques to enhance the taste of their dishes.
4. Inconsistent Quality: A comment mentions a decline in food quality recently. This inconsistency in quality can be problematic for customer loyalty and repeat business.
In order to address the weaknesses and capitalize on the strengths, Bengal Tandoori Place should take the following steps:
1. Improve Food Quality: By focusing on using fresh ingredients and proper cooking techniques, the restaurant can enhance the taste and quality of their dishes. This can be achieved through staff training and quality control measures.
2. Enhance Customer Service: The negative comment regarding the manager's behavior highlights the need for improved customer service. Training staff members to handle complaints professionally and empathetically is crucial for maintaining a positive reputation.
3. Address Flavor Issues: Customers have mentioned the lack of flavor in the food, often attributed to excessive oiliness. The restaurant should reassess its cooking techniques and recipes to ensure a balance of flavors, avoiding excessive use of oil.
4. Consistency in Quality: To meet customer expectations, it is important for the restaurant to maintain consistency in food quality. This can be achieved through regular quality checks and monitoring processes.
5. Address Customer Feedback: It is crucial for Bengal Tandoori Place to take customer feedback seriously. By acknowledging and addressing feedback, the restaurant can improve its weaknesses and build loyalty with its customers.
Overall, Bengal Tandoori Place has both strengths and weaknesses. By addressing the weaknesses and building on their strengths, the restaurant has an opportunity to enhance the overall dining experience, attract more customers, and build a positive reputation in the market.
Today
Opening Hours
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How to go there
Location
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