Beauty Supply Xpress (Sami Beauty) Info
Amenities
Service options
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In-store shopping
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Quick visit
Best PlaceJuice Reviews
Went in to check out their inventory, no greeting and no offer to help find any products which is like the opposite of any other beauty supply I've ever been in. Wanted to see their false eyelash selection, specifically the magnetic liner type. Finally was shown the tiny selection, and a handmade sign read $7.99 right below the magnetic liner. Grabbed a liner and a set of lashes ($5.99 by sign) and went to check out. Clerk refused to allow me to test any fragrances that are displayed in case at counter. Then my total was $29.88. I asked how is that and was told "that's what it comes to." I asked for the price on each item and she couldn't tell me, then I asked about the sign on the rack where the items were and she said that sale had ended. I said it would be cool to get the price that was on the signs, it didn't say special or sale price etc. Then another employee came over and tried saying the same thing. I didn't make the purchase and told them to take down the signs if the sale was over. They LAUGHED at me, which makes me think the signs did reflect the correct price and I for some reason was getting overcharged. Doubt I go back....
(We’re the biggest consumers)
Claiming Columbia is slow, is an excuse if you know your customer base. ✔️
We’re very ???? with the lack of everything in this store. But this place has potential, it has been proven.
My ex had a disease called alopecia which caused her to not grow any hair. So she got weaves put in because they looked better and were easier than a wig. This place always gave her a discount because the owner knew she needed the hair to be normal and was always friendly. Very nice of him. I will always praise this business.
Huge selection, fair prices, owner is super nice and he is super helpful; past that your on your own. When I don't see the owner there, staff is rude and not worth there weight in pennies. Even without a helpful staff, it truly is the best place in Columbia I've found for hair, wigs, & supplies providing you already know what you want.
This is my go to shop in Columbia for my lashes, they always have what I need. The only reason I cannot provide a 5 star review and was going to leave a 3 star but my very last experience coming in to the location made up for the previous time before that. Which I believe the owner was then running the register and was a very nice woman. The time I came in before I came to purchase maybe 4 pairs of lashes and my total came to $30 which I thought to myself seemed odd and when I got to my car to check my receipt there was someone running the register that scanned hair for herself onto my transaction. It was the same type of hair she had been wearing that day. I used to work in retail customer service for 7 years being an assistant manager for 3 of those years, I know the signs of behind the counter theft. The woman was being overly friendly making small talk with me to distract me from me not noticing she scanned the hair and then I thought she was just being nice when she was stating out loud she was giving me an employee discount which I saw was for the hair on the receipt. I came back inside not happy about the situation at that point another girl was at the register and she refunded me the price of the hair that was scanned. Just wanted to let people know if seems that the owners are now on location running things but if not definitely check your receipts.
Pretty good service. Nice people.
The customer was great. Their selection of human hair was awful. The “bundles” I bought was processed hair. The worst quality hair I’ve ever bought. Didn’t even hold a curl for more than ten mins. Will not return or recommend.
My Favorite Beauty supply Store!! Owners are super sweet and genuine I love my visits here I highly recommend ❣️!!
Quick Facts About Beauty Supply Xpress (Sami Beauty)
Strengths:
1. Discount for customers with specific needs: The store owner offered a discount to a customer with alopecia, showing compassion and understanding for their situation. This demonstrates good customer service and a willingness to accommodate special circumstances.
2. Huge selection and fair prices: The store has a wide variety of products available and offers reasonable prices. This can attract customers looking for affordable beauty supplies and ensure they can find what they need.
3. Friendly and helpful owner: The owner is described as super nice and helpful. This creates a positive and welcoming atmosphere for customers and can encourage them to return.
4. Good customer service: Some customers praise the service they received, highlighting that the staff was nice and attentive. This indicates that the store values its customers and strives to provide a positive shopping experience.
Weaknesses:
1. Lack of greeting or assistance: One customer noted that they did not receive a greeting or offer for assistance upon entering the store. This can make customers feel neglected and unimportant, potentially leading to a negative shopping experience or a lost sale.
2. Misleading pricing and signage: A customer reported confusion about the pricing of products due to conflicting signs and unclear communication from the staff. This creates a sense of distrust and frustration, as customers expect transparency and accurate pricing information.
3. Rude staff when owner is not present: Despite the owner being described as friendly, some customers mention encountering rude and unhelpful staff when the owner is not around. This inconsistency in service quality can impact the overall perception of the store and deter customers from returning.
4. Poor quality products: One customer mentioned purchasing hair bundles that turned out to be of low quality and did not hold a curl. This indicates that the store may sell subpar products, which hinders its reputation and customer satisfaction.
Overall, Beauty Supply Xpress (Sami Beauty) has some strengths, including a discount for customers with specific needs, a wide selection of products, reasonable prices, and a friendly and helpful owner. However, there are weaknesses, such as a lack of greeting and assistance, misleading pricing and signage, inconsistent customer service when the owner is not present, and poor quality products. Addressing these weaknesses and improving customer service and product quality can help enhance the store's reputation and customer satisfaction.
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