Avenue Nail Spa - Locations from All Over the World

Avenue Nail Spa Info

Best PlaceJuice Reviews

I’ve been bringing my 87 year old mom to Avenue Nails for the past 2 and a half years. They are WONDERFUL with her- especially Sam who goes above and beyond in his service for her. They do great work, efficiently when you need it, and more luxuriously when you want to relax. I highly recommend.

OPEN Reviews (38)

Amenities

Accessibility

Wheelchair accessible entrance
Wheelchair accessible restroom

Amenities

Restroom

Quick Facts About Avenue Nail Spa

Avenue Nail Spa, based on the comments provided, has both strengths and weaknesses. Let's examine them in detail:

Strengths:

1. Excellent Service for Elderly Customers: According to one comment, Avenue Nail Spa provides exceptional service to elderly customers, going above and beyond to meet their needs. The commenter specifically mentions Sam, who is highly praised for his exceptional service.

2. High-Quality Work: Several comments mention that the nail technicians at Avenue Nail Spa do great work. They are efficient when needed and provide a more luxurious experience for customers who want to relax. This indicates a level of skill and expertise in their craft.

3. Wide Variety of Colors: Commenters appreciate the wide range of colors available at Avenue Nail Spa. Having a diverse selection allows customers to find their desired shades and experiment with different looks.

4. Clean Environment and Employee Hygiene: Customers comment on the cleanliness of the salon and that the employees wear masks. A clean and hygienic environment is crucial for maintaining customer confidence, especially during a pandemic.

5. Pricing and Wait Times: Despite slightly higher prices, some customers find the service at Avenue Nail Spa to be worth it. Additionally, wait times appear to be minimal, suggesting efficient operations.

Weaknesses:

1. Poor Customer Service: Several reviewers express dissatisfaction with the customer service at Avenue Nail Spa. Complaints include impolite behavior, rushed services, and unresponsiveness to customer requests. This indicates a lack of professionalism and can lead to negative experiences for customers.

2. Inconsistency in Nail Quality: One commenter states that their nails were poorly done and messy. The manicurist also filed the nails down excessively, resulting in an unsatisfactory outcome. Inconsistent nail quality can lead to disappointment and dissatisfaction from customers.

3. Unprofessional Behavior and Pressure for Tips: A customer mentions unprofessional behavior from the staff, including rolling eyes, pressuring customers to add tips, and ignoring safety concerns. Such behavior can create a negative atmosphere and leave customers feeling uncomfortable or dissatisfied.

4. Limited Service Hours: One comment describes a situation where the salon refused to provide service even though there was still half an hour until closing time. This limited service availability can inconvenience potential customers who may have time constraints or limited options for alternative salons.

5. Lack of Attention to Detail and Safety: Multiple comments mention issues with attention to detail, such as bubbles in a pedicure and sloppy polish application. Furthermore, the lack of attention to safety, specifically neglecting a slippery floor, can pose risks to both customers and employees.

In conclusion, Avenue Nail Spa has strengths in its excellent service for elderly customers, high-quality work, color variety, cleanliness, and pricing efficiency. However, the salon faces weaknesses such as poor customer service, inconsistency in nail quality, unprofessional behavior, limited service hours, and a lack of attention to detail and safety. Addressing these weaknesses could greatly enhance the overall customer experience and reputation of the salon.