ANGEL NAIL & SPA Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
Planning
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Appointments recommended
Best PlaceJuice Reviews
Was a regular client of Julie she was good about responding to messages in regards to appointments now not so much. Texted about an appointment said she was book until next year and I’m pretty sure not every single person was able to keep their appointment. Nevertheless I will be taking my business some place else. The prices are expensive and you can’t even get a complimentary water with a pedicure like most salons offer.
I have been to this place several times… it was recommended by a few people and I keep trying to give them the benefit of the doubt but honestly I never get even close to what I ask for. This time they couldn’t do anything I asked and I left so frustrated. I wanted square nails and the nail tech argued with me. I’m so disappointed
They told me to call and now refuse to refund me.
Fantastic experience! Unlike other establishments, I was able to get an appointment with someone recommended to me, she was on time, quick, and did a fantastic job! For the first time ever I was really excited about my nails!
I got a pedicure done yesterday, I usually don’t go here I just wanted something quick. Today I noticed my big toe had a red bump on it and it hurt when I put pressure on my foot I had my mom look at it and she said it was INFECTED. They were aggressive and rude. I also got my nails panted and they look horrible the pant looks clumpy and and lazy done it looks like my 2 year old niece did my nails, I will never come here again????
I was greeted and taking care of the moment I walked in. Michael was amazing. He took his time and bared with me as I wasn't sure what exactly I wanted. The final result was beautiful toe nails. I will go there again.
Got my nails done here. 4 days later my gel started chipping like crazy. I called to make an appointment to get the color changed and they told me it would cost $20 to change the polish. Gel polish isn’t supposed to chip?
My mother and I went to have a pedicures done and the man who has short black hair with glasses is COMPLETELY RUDE and is not good at doing toe nails .
If I could zero stars . Wouldn’t go back again
Nina and Brian always make me feel fabulous and make my nails and toes gorgeous! This salon is the best in California MD!
Quick Facts About ANGEL NAIL & SPA
ANGEL NAIL & SPA is a nail salon with both strengths and weaknesses, as evident from the comments provided. In order to provide a comprehensive analysis, let's examine each aspect closely.
Firstly, one strength of ANGEL NAIL & SPA is the positive feedback regarding appointment availability. One client mentioned that they were able to get an appointment with a recommended nail technician, who was also punctual and provided excellent service. This indicates that the salon is organized and strives to accommodate customers' preferences.
Secondly, the skills and professionalism of certain staff members, such as Michael, were praised. This suggests that ANGEL NAIL & SPA has capable and dedicated employees who prioritize customer satisfaction. Michael was commended for his patience and ability to deliver beautiful nail art, implying that the salon employs skilled nail technicians who can meet clients' aesthetic preferences.
However, ANGEL NAIL & SPA also has weaknesses that should be addressed. One major weakness mentioned by multiple clients is the lack of consistency in delivering desired outcomes. There were complaints about not getting the requested nail shape and encountering arguments with nail technicians. This indicates a need for better communication and a focus on meeting clients' expectations.
Another significant weakness is the occasional dissatisfaction with the quality and longevity of the products used. One client reported their gel polish chipping only four days after getting their nails done. This raises concerns about the durability and effectiveness of the salon's products and procedures.
Moreover, customer service and communication seem to be inconsistent at ANGEL NAIL & SPA. While some clients mentioned positive experiences with Julie, others expressed disappointment in her responsiveness to messages and difficulty in scheduling appointments. Additionally, some clients were unsatisfied with the attitude and proficiency of specific staff members, referring to them as rude and incompetent. These negative encounters indicate a need for enhanced customer service training and improved professionalism among the entire team.
Furthermore, there were complaints regarding the pricing of services at ANGEL NAIL & SPA. Some clients found the salon to be expensive, especially considering that they did not receive any complimentary amenities like a complimentary water. This issue might discourage price-sensitive customers from returning and could potentially impact the salon's reputation.
Lastly, there were instances where customers experienced health-related concerns. One client reported an infection on their toe after a pedicure. This raises red flags about the salon's hygiene practices and the potential for cross-contamination. Ensuring compliance with sanitary standards and addressing these issues promptly is crucial to maintaining a safe and healthy environment for customers.
In conclusion, ANGEL NAIL & SPA has both strengths and weaknesses that contribute to its overall reputation. While the salon demonstrates positive aspects like appointment availability and skilled staff, there are areas that need improvement, including consistency in meeting client expectations, product quality, customer service, pricing, and maintaining a hygienic environment. By addressing and rectifying these weaknesses, ANGEL NAIL & SPA can enhance its reputation and attract a broader customer base.
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