African Queen Braids

+1 202-563-4007

3012 Martin Luther King Jr Ave SE, Washington, DC 20032 United States of America

Open Today: -

African Queen Braids Info

Best PlaceJuice Reviews

Went today to get box braids. Took seven hours, only one person on my head. $220 for hip length and hair was provided . I did a walk in but I recommend setting an appointment

OPEN Reviews (35)

Amenities

Restroom

Payments

Cash-only

Quick Facts About African Queen Braids

African Queen Braids Place has both strengths and weaknesses based on the comments provided. In terms of strengths, several customers mention that they do an excellent job on braiding hair. This indicates that the quality of their work is commendable, and customers are generally satisfied with the end result. Additionally, one customer mentions that they love the way their hair is done, highlighting that African Queen Braids Place has a skillful approach that leaves no strain in the kitchen area. This positive feedback suggests that their styling techniques are effective and result in a desired final look for customers.

Furthermore, the comments reveal that African Queen Braids Place offers box braids, a hairstyle that seems to be popular among customers. This indicates that the salon specializes in this specific type of braiding, which can be seen as a strength. Additionally, the fact that hair is provided for the service is another advantage mentioned by one customer. This suggests that African Queen Braids Place takes care of the customers' needs by offering convenience and ease in the process.

However, there are several weaknesses highlighted in the comments as well. One of the major concerns is the customer service provided by African Queen Braids Place. Multiple customers express dissatisfaction with the customer service, noting that it is challenging and unprofessional at times. They mention experiencing attitudes from the staff, and some customers even describe instances of discrimination by the older lady who sits at the front of the shop. This indicates a lack of professionalism and courtesy on the part of the staff, which can greatly impact the overall customer experience.

Another weakness brought up is the salon's inability to braid without adding weave. Some customers mention that they requested their hair to be braided without weave, but the stylists were unable to accommodate this request. This suggests a limited range of braiding techniques and an overreliance on weave, which may not suit every customer's preference or hair type.

The small size of African Queen Braids Place is also mentioned as a weakness, with one customer noting that the front porch is deteriorating and needs improvements. This could create a negative first impression for customers and may deter potential clients from entering the salon. Additionally, the comment about the need for renovation suggests that the overall appearance of the salon may not be up to par, which can affect the perception of professionalism and quality.

Finally, there is an instance mentioned where a customer was asked to pay an additional $80 to remove knots from their hair after already paying $200 for the service. This raises concerns about the salon's pricing and how they handle unexpected issues that arise during the styling process. This lack of accommodation and unprofessional behavior can greatly impact customer satisfaction and loyalty.

In conclusion, African Queen Braids Place has strengths in terms of their skillful braiding techniques and specialization in box braids. However, their weaknesses lie in poor customer service, difficulty accommodating certain requests, a small and deteriorating physical space, and a lack of professionalism in pricing and handling unexpected issues. Addressing these weaknesses would greatly improve the overall customer experience at African Queen Braids Place.