1. Gentle Nails

+1 910-371-1662

1735 Reed Rd NE, Leland, NC 28451 United States of America

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1. Gentle Nails Info

1735 Reed Rd NE, Leland, NC 28451 United States of America
+1 910-371-1662
[email protected]
+1 910-371-1662
+1 910-371-1662

Best PlaceJuice Reviews

Even though they were very busy (which is a good sign), they were very attentive and professional. Nails looked great and the woman said she has 18 years experience in her field. Prices are also fair. The only thing I would recommend to them is to get an extra person to answer the phone and clean up while everyone else is busy. Then the owner wouldn't have to get up so much during a manicure.

OPEN Reviews ()

Amenities

Accessibility

Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom

Amenities

Restroom

Quick Facts About 1. Gentle Nails

Gentle Nails place has several strengths that contribute to its positive reputation. Firstly, customers appreciate the professionalism and attentiveness of the staff. Despite being busy, the employees take the time to ensure that each customer is satisfied with their service. Additionally, the fact that the woman who did the nails has 18 years of experience in her field is seen as a strength, as it indicates expertise and skill in her work.

Another strength of Gentle Nails place is the fair pricing. Customers find the prices reasonable, which suggests that the salon offers good value for money. This is important as customers are more likely to return and recommend the salon to others if they feel that they are getting a fair deal.

The ability to accommodate walk-in customers is also regarded as a strength. One customer mentioned that they were able to be helped right away without an appointment. This flexibility is appreciated by customers who may not always have the opportunity to plan ahead or make appointments in advance.

The salon is also praised for its ability to cater to different preferences and styles. One customer mentioned that their preferred nail technician, Kim, knows exactly what they like and is able to achieve the desired look. This personalized service is seen as a strength, as it creates a sense of loyalty and satisfaction among customers.

Furthermore, the friendliness and welcoming nature of the staff is regarded as a strength. This creates a positive and comfortable atmosphere for customers, making them feel valued and appreciated. The environment of a salon is an important factor in determining whether customers will return or recommend the establishment, and Gentle Nails place seems to have succeeded in this aspect.

Additionally, the longevity of some customers' relationships with the salon indicates a consistent level of satisfaction over the years. One customer mentioned being a client for four years and always being satisfied with the service. This loyalty and long-term commitment indicate that the salon consistently meets the expectations of its customers.

Despite these strengths, there are some potential weaknesses mentioned by customers in the comments. One customer suggested hiring an additional person to answer the phone and clean up to relieve the owner from having to interrupt manicures. This indicates a potential issue with multitasking and time management, which can provide room for improvement.

Furthermore, there is a mention of witnessing rude behavior from other customers. While this may not be directly under the control of Gentle Nails place, it does impact the overall experience and can potentially deter some customers from returning.

Another weakness highlighted in one comment pertains to the cutting of toenails too short despite a specific request not to do so. This resulted in an ingrown toenail. This indicates a lack of attention to customer preferences or perhaps a miscommunication between the customer and the staff. It is essential for the salon to ensure clear communication with their clients and listen to their requests to avoid such incidents.

In conclusion, Gentle Nails place has several strengths, including attentive and professional staff, fair pricing, ability to accommodate walk-ins, personalized service, and a welcoming atmosphere. However, there are also weaknesses, such as potential time management issues, rude customers, and incidents of miscommunication or lack of attention to customer preferences. By addressing these weaknesses, the salon can further enhance its strengths and provide an even better experience for its customers.