Zaytoun Spice Info
Amenities
Service options
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No-contact delivery
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Delivery
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Takeaway
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
Offerings
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Late-night food
Atmosphere
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Casual
Payments
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NFC mobile payments
Best PlaceJuice Reviews
I've always ordered from 2 chefs or Nowka as have always been top quality. Decided to try this place as its local to where I live and I have to say I was very very impressed, food all fresh, hot and extremely tasty. Price can't be beat on collection orders too. I will 100% be back.
We had prawn purée. Not nice at all. Chips ok. Rice smelt nasty so didn’t eat it. Salad was not fresh. Didn’t eat it. Aloo Gobi had a strange smell tasted like yesterday’s. My partner didn’t even look at his chicken madras after the prawn purée. He eats anything usually. Popadoms stale. Didn’t eat those. Nan bread was cold and again had a strange smell so that didn’t get eaten either. All in the bin. It has been quite a while since we last ordered from this place and it had always been tasty. The kitchen needs cleaning and clean apron and tea towels wouldn’t go a miss. We arrived there at 17.30 when they opened. Oh and they couldn’t take a card. On reflection I should have left at that point. Won’t be going back. Lots of water for us now. Hopefully the sickness feeling will go away.
We always use Zaytoun Spice and always tell everyone its the best Indian meal ever!
Tonight the food was very different to the usual standard. Hoping this was just a stand in chef or something.
Just excellent food! We’ve been eating here regularly for years and their food really is fantastic - Really authentic and freshly cooked every time. Excellent quality meat in everything.
Also friendly service and if you go in it’s an open kitchen so you can watch them cook it all - my personal favourite is the Kasia Lamb it’s incredible
They have really nice food and the delivery service is amazing, amazing staff and a lovely delivery person
This was the first time we had used this place so we were a bit sceptical.
But wow the food was absolutely amazing, starters, mains and sides were all so fresh and beautifully cooked.
They even catered for my allergy which was also fantastic.
Will definitely use again and can highly recommend !!
Great tasting food friendly staff and takeaway service is quick and reliable drivers are friendly and polite
At 22:50 we called Zaytoun and all though it was close to closing they said “yes we are open, what would you like” they took the order and within 35 minutes it was delivered, however, they’d forgotten the naan breads, this is where great service shines, I phoned back after the time they close and they apologised and within 5 minutes the naans were delivered with complimentary poppadoms, very impressed with the food and service, will definitely use again as the other Indian restaurants in Lichfield would not have even taken the call, thank you Zaytoun.
Quick Facts About Zaytoun Spice
Zaytoun Spice has both strengths and weaknesses based on the comments provided. On the positive side, the restaurant is praised for its fresh, hot, and tasty food. This indicates a strong commitment to quality and flavor. The pricing for collection orders is also noted as being unbeatable, which may be a key strength of Zaytoun Spice compared to other Indian restaurants in the area.
Another strength mentioned is the friendly service, both in-person and during the delivery process. The staff and delivery person are described as amazing, polite, and reliable. This is crucial in ensuring a positive customer experience and may contribute to customer loyalty.
The open kitchen concept at Zaytoun Spice is also highlighted as a strength. Customers appreciate being able to see their food being cooked, which adds to the authenticity and transparency of the restaurant. The mention of excellent quality meat in the dishes further suggests a commitment to using high-quality ingredients.
However, there are also several weaknesses mentioned in the comments. One customer had a negative experience with multiple dishes, including prawn purée, rice, salad, aloo gobi, and nan bread. The food is described as not nice, having a strange smell, and being stale. This suggests inconsistencies in the food quality and indicates a need for improvement in the kitchen. The comment about the kitchen needing cleaning and clean aprons and tea towels implies a lack of cleanliness, which can significantly impact customer satisfaction and confidence in the establishment's hygiene standards.
Another weakness mentioned is the inability to accept card payments. In today's digital era, many customers prefer the ease and convenience of paying by card, so this can be a barrier to attracting certain customers. The comment suggests that it would have been a deal-breaker for the customer if they had noticed it earlier.
There is also a mention of a possible decline in the usual standard of food quality at Zaytoun Spice, which could be attributed to a stand-in chef or other factors. This indicates a potential inconsistency in maintaining the high quality of food that is expected by customers.
Lastly, a comment suggests a mistake in the order, with the naan breads initially being forgotten. However, the customer praises the restaurant for rectifying the mistake promptly by delivering the naans along with complimentary poppadoms. This demonstrates good customer service and the willingness of Zaytoun Spice to make things right, which can help mitigate the negative impact of mistakes.
In conclusion, Zaytoun Spice has strengths in terms of the quality and taste of their food, friendly service, and open kitchen concept. However, there are weaknesses in terms of inconsistencies in food quality, lack of cleanliness in the kitchen, inability to accept card payments, and occasional mistakes in orders. These weaknesses need to be addressed and improved upon to ensure a more consistent and positive customer experience.
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