VIP NAILS & SPA Info
- 473 Kempsville Rd #105, Chesapeake, VA 23320 United States of America
- +1 757-548-6245
- [email protected]
- +1 757-548-6245
- +1 757-548-6245
Best PlaceJuice Reviews
Always great service! Allen is my nail tech and he does an amazing job EVERY time! My daughter had Michael service her and he did a great job making sure she got exactly what she wanted. I go every 2 weeks and don't see that changing anytime soon ????
Amenities
Quick Facts About VIP NAILS & SPA
Strengths of VIP NAILS & SPA:
1. Excellent service: Many customers praised the great service provided at VIP Nails & Spa. They mentioned specific nail technicians, such as Allen and Shana, who consistently provided amazing nail art and ensured that customers got exactly what they wanted. The staff was also described as friendly and professional.
2. Clean and luxurious ambiance: Customers commented on the clean and gorgeous atmosphere of the salon, noting that it had a luxurious vibe. The salon's cleanliness and luxurious ambiance added to the overall experience for customers.
3. Nail expertise and education: Shana, one of the nail technicians, was mentioned as being knowledgeable and educating her clients on how to make their nails last. Customers appreciated her efforts to provide not just nail care, but also total hand care.
4. Customer service at the front desk: The front desk staff received positive feedback for their kindness and professionalism in handling customer concerns. They were described as sweet, apologetic, and deserving of a raise.
Weaknesses of VIP NAILS & SPA:
1. Inconsistent and subpar services: Some customers had negative experiences with certain nail technicians. They reported cases of nails being butchered, cut too short, and missing paint. One customer even experienced bleeding due to a cut during the service. Additionally, complaints were made about lumpy results and subpar paint jobs.
2. Miscommunication and pricing issues: Customers mentioned miscommunication regarding the services they wanted, with some ending up with services they didn't ask for or exceed their budget. Pricing issues were also raised, with customers feeling surprised by the final cost of their services.
3. Lack of callus remover and rushed services: There were complaints about a lack of callus remover during pedicures, despite paying for it. This resulted in uneven skin on the feet, which the customers had to address themselves after leaving. Other customers expressed dissatisfaction with rushed services, which diminished the relaxing experience they were expecting.
4. Tipping pressure and heated arguments: One customer mentioned feeling pressured to leave a high tip and experienced arguments with the staff about the tip amount. This resulted in a stressed and uncomfortable experience for the customer and their family.
In conclusion, VIP Nails & Spa has strengths such as excellent service, a clean and luxurious ambiance, nail expertise, and friendly front desk staff. However, there are weaknesses to consider, including inconsistent and subpar services, miscommunication and pricing issues, a lack of attention to detail, and instances of tipping pressure and arguments.
Place Pictures
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
How to go there
Location
Places