Thompsons fish & chips Info
Amenities
Service options
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Delivery
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Takeaway
Accessibility
Offerings
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Kids' menu
Dining options
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Lunch
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Dinner
Amenities
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Good for kids
Atmosphere
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Casual
Best PlaceJuice Reviews
Avoid. Everything tasted as if it had been reheated from the day before. Chewiest chips I've ever had. Batter on the fish was snappy and chewy too. Looks clean inside, staff welcoming and friendly, not sure if it was a one off but I do not recommend this place at all. Used to be amazing.
Chips are ok and service was quick. Staff member seemed annoyed for some reason. The Peas could do with some salt as they had little taste.
They only accept cash aswell no card which can be annoying at times as most people use card these days.
The meals we got were really nice and tasted like an old English chippy, if yournin the area call and fancy chippy call here
UPDATED : 2nd visit . Apon ordering my food, the owner noticed i was watching the till, looking at the menu prices and I admit I was struggling financially that day . I then apologised to the owner, stating I only had 12 pounds in my account and needed to watch the price.
To my astonishment, the owner then turned and asked who i was ordering for (myself partner and 5 children) . And said to me " stop looking at the prices and order what you need " wow I was so happy and appreciated and ordered the minimalist I could think of as I didn't want to seem cheeky or just take his generosity, then order the full menu so to speak
After chating away, he also then offered the young children some drinks.
If you're in the area, please call here, I'm sure you won't be disappointed ???? . I'm going to make this my new local
Thank you very much to the owner There was plenty to go around
Best fish and chips I've had in an age.
Yea was fairly nice fish was tasty if slightly watery curry sauce was nice chips abit scrapy tbh.
I have been here before and it was very good. Thought I would try it again as they now open on a Sunday. I asked for steak and kidney pudding ,chips and peas. I noticed the young women select a pie for me as opposed to my actual order. Foolishly, I assumed that they had ran out of puddings? However, she did not mention it.
When I arrived home and tried my order it was a steak and onion pie! Not good hence 3 stars.
Lovely chippy, fish cooked fresh, nice chips. Two sorts of curry sauce English and Chinese, both are really good. Me and my husband really enjoyed it. Good service and friendly staff. Would definitely recommend.
Absolutely amazing service. Amazing chips, Boss man is incredible. Really appreciated his service. What a great place
Quick Facts About Thompsons fish & chips
Thompson's Fish & Chips has received a range of comments, both positive and negative, which highlight its strengths and weaknesses. In evaluating these comments, it is important to consider both the specific strengths and weaknesses mentioned, as well as any recurring themes or patterns that emerge.
Starting with the positive comments, several customers complimented the taste and quality of the food. One customer specifically mentioned that the meals tasted like an "old English chippy," which suggests a traditional and authentic flavor. Another customer described the fish as "tasty," while another praised the curry sauce options.
The quick service was another strength mentioned by customers. It is noted that the orders were prepared promptly, which is important in a fast-food setting. Additionally, the cleanliness of the restaurant and the welcoming and friendly staff were also mentioned positively. These factors contribute to a positive overall dining experience for customers.
One specific comment stands out and highlights an exceptional customer service experience. A customer mentioned that despite their financial constraints, the owner showed generosity and offered free or discounted food, which left a lasting positive impression. This personalized and caring approach is unique and can create customer loyalty and goodwill.
However, there are also several weaknesses highlighted in the comments. One recurring complaint was the quality of the chips. The chips were described as both chewy and "scrapy," suggesting that they were not cooked properly and lacked the desired crispiness. This is a significant weakness for a fish and chips restaurant, as the quality of the chips is crucial to the overall experience.
Another weakness mentioned by multiple customers is the inconsistency in the food quality. One customer mentioned that everything tasted as if it had been reheated from the day before, while another commented that the fish was watery. These comments suggest that there is a lack of consistency and attention to detail in the preparation of the food.
A few customers also mentioned issues with the customer service. One mentioned that a staff member seemed annoyed, while another commented on the inconvenience of only accepting cash payments. Both of these issues can negatively impact the customer experience and may discourage potential customers from returning.
In summary, Thompson's Fish & Chips has several strengths, including positive customer service experiences, quick service, and a traditional flavor in their dishes. However, there are also several weaknesses, including issues with the chip quality, inconsistency in food preparation, and occasional customer service issues. These weaknesses should be addressed in order to ensure a consistently satisfying dining experience for customers.
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