Redwood Nails Spa Info
Best PlaceJuice Reviews
I am just disappointed with my nails and how they came out , not only that but paid for them in advance because they were closing the colors on both hands were very off. i was not going to wait another hour just to have them removed right then and there because it was so late and i was running late to an event so i called them next morning saying i did not get my nails how i wanted the colors were off and i would like a refund n explained that i had paid before being finished if they would have waited to have me pay after i would have not paid for as much i did for them 65$. i will not come back again they also messed up on my friends acrylic nails we will not be coming back. the lady over the phone wanted to tell me she had to see them in person to see if they would refund me as you can see in the photos i showed her as well. i told her also if she knew they weren’t going to refund me i wouldn’t have came back in at all would’ve gone somewhere else to remove them. so i told her my time was wasted as well tried saying she couldn’t do these type of nails i simply gave her advice well if you cannot do what someone is wanting simply just say you can’t do them, very simple. i would much rather have been told that. but she just kept saying so many excuses where i had a repsonse for every single one they finally took them off i asked for a clear coat i didn’t talk anymore. finally she came over to say that they decided to give me half my money back, wow thanks. ????i suggest to not get acrylics done here, you will be disappointed also no refunds so do not pay until finished even if they’re closing because they will not care even if your nails are obviously not done right at all. also they do not cut your cuticles what so ever.
Amenities
Health & safety
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Staff wear masks
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Gender-neutral restroom
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Restroom
Planning
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Appointments recommended
Quick Facts About Redwood Nails Spa
Redwood Nails Spa has both strengths and weaknesses based on the comments provided. In terms of strengths, customers mention that the staff at the salon are kind and friendly. This positive customer service experience can contribute to a comfortable and enjoyable visit for customers. Additionally, the salon is described as having a Bohemian vibe, offering a unique and stylish atmosphere for customers. This can create a pleasant and relaxing ambiance during their visit.
The salon also receives praise for using a UV cleaning system on all seats, ensuring cleanliness and hygiene. This attention to cleanliness can be reassuring for customers concerned about the spread of germs. Furthermore, some customers mention that the salon offers reasonable prices, which can be a significant advantage for individuals looking for affordable nail care services.
On the other hand, there are several weaknesses highlighted in the comments that need to be addressed. One major issue mentioned by multiple customers is the lack of quality in the nail services provided. There are complaints about the colors being off, particularly in the case of acrylic nails. Inconsistent color choices for gel manicures and a failure to provide matching polish for toenails are also mentioned. These issues indicate a lack of attention to detail and customer satisfaction.
Another significant weakness mentioned by customers is the lack of skill and professionalism in the staff. There are concerns about the staff's lack of proper licensing and their improper use of tools. Failure to wear gloves, despite industry standards, suggests a lack of adherence to hygiene practices. This lack of professionalism and skill is further highlighted by the rushed job mentioned by a customer, where the pedicure left their feet feeling dry and rough, making it the worst pedicure they have ever had.
Furthermore, there are complaints about the salon's refund policy. Customers express dissatisfaction with the lack of refund, even when the services are not to their satisfaction. The need for a refund arises from the poor quality of work, such as incorrectly done nails or a painful pedicure. The unwillingness to accommodate refunds is seen as an additional drawback for customers.
In conclusion, while Redwood Nails Spa has strengths such as friendly staff, a stylish ambiance, and affordable prices, the weaknesses highlighted by customers in the comments are significant. The poor quality of nail services, lack of skill and professionalism in the staff, and the unsatisfactory refund policy are crucial weaknesses that need to be addressed for the salon to improve its reputation and customer satisfaction.
Place Pictures
Today
Opening Hours
| Monday | 09:00 AM - 08:00 PM |
|---|---|
| Tuesday | 09:00 AM - 08:00 PM |
| Wednesday | 09:00 AM - 08:00 PM |
| Thursday | 09:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 08:00 PM |
| Sunday | 10:00 AM - 07:00 PM |
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