Queen Nails

+1 205-848-5009

Open Today: -

Queen Nails Info

Amenities

Best PlaceJuice Reviews

Ok so when I seen that KIM COULD NOT DO MY NAILS, I SHOULD HAVE WENT HOMEEEE…..IF I COULD GIVE LOWER THAN ONE STAR I WOULDDDDDD…..Went in for thing, was getting charged for something else, then wanted to charge me $20 for taking my polish off after I refused service because the person doing my nails was not doing what I asked for‼️‼️ I asked for the style and cut exactly like the picture added!! IVE NEVER HAD AN ISSUE WHEN KIM DID MY NAILS, now somebody else comes along because she’s busy……I just should have waited on her!!!

Great customer service. The staff needs to sanitize stations after each use. I had to request them to clean my area because cuticle oil was smeared and they wanted me to sock my nails. The fingers that I was given to soak my gel nails were full of white acrylic that was not properly cleaned from prior use. No new customer wants to operate on this level of service 1st nor future.

Forms of mines was refused service today 8/26/22 and she in a wheelchair

I came in for a simple polish change and they did phenomenal job. The colors were nice and it was a good coverage. It was easy to dry and the nail tech was nice. Would Recommend the woman one the last desk with brown highlights.

Andy does a great job on my nails. They have a good selection of regular and gel polish. They are always busy so you will wait in some way

First time visiting this nail shop was Tuesday. The service was excellent and the building was clean. The nail tech Kim took her time on nails and toes and made sure they were perfect! They even offered complementary wine or soda. I plan to return but I live on the other side of town! I’ll be sure to visit when in the area! Thanks again.

I have been going to Queen Nails for over 10 years. They are professional, clean, and always do a great job. I must say I am always satified with the work that is performed. You should try them too... you will not be disappointed ❤

I feel like this is not the best place to get your nails done at. For one, they have students, meaning if they mess up you can’t really complain about it. When you ask for the shape you want the nail tech will try to say is better a different way. If I am paying you my money, is how I want it done not you. It’s unprofessional, and unsanitary. Maybe I’m just too used to upstanding nail salons.. I don’t know but that’s just me.

Quick Facts About Queen Nails

Queen Nails Place has both strengths and weaknesses based on the comments provided. Let's analyze them in detail to understand the overall experience at the salon.

Strengths: 1. Great customer service: One customer mentioned that the staff provided excellent service during their visit. This indicates that the salon prioritizes customer satisfaction and values their clients.

2. Good selection of regular and gel polish: Another comment highlighted that Queen Nails Place offers a wide range of regular and gel polish options. This variety allows customers to choose their preferred colors and finishes.

3. Cleanliness: Multiple customers mentioned that the salon's cleanliness was satisfactory. This is an essential factor for any salon to maintain hygienic practices, ensuring the safety of their customers.

4. Experienced nail technician: A customer mentioned that Andy, one of the nail technicians, does a great job on their nails. This indicates that some staff members are skilled and provide high-quality services.

5. Long-standing reputation: A customer shared their loyalty to Queen Nails Place, stating that they have been going there for over 10 years and have always been satisfied with the work performed. This long-standing reputation implies that the salon has managed to retain customers through consistent quality and service.

Weaknesses: 1. Inconsistency in service quality: One customer had a negative experience when a different nail technician did not fulfill their request. This suggests that there might be inconsistencies in skill levels among the staff members, leading to varying service quality.

2. Sanitization issues: Another comment mentioned that the salon failed to properly sanitize the stations and tools. Hygiene is crucial in nail salons to prevent the spread of infections and ensure a safe environment for customers. Failing to maintain proper sanitation practices can be a significant concern.

3. Lack of accommodation for disabled customers: One customer mentioned that a person in a wheelchair was refused service. This indicates a lack of accessibility and inclusivity at the salon, which is a drawback for disabled individuals who may want to avail themselves of the services.

4. Student technicians: According to one reviewer, Queen Nails Place employs student technicians. This could be a potential weakness since student technicians may lack experience and may not have the same skill level as more experienced professionals. This can lead to subpar results and a higher risk of errors.

5. Lack of professionalism: A customer mentioned that the nail technicians at Queen Nails Place try to decide the shape of the nails against the customer's preference. This lack of professionalism can be frustrating for customers who expect their preferences to be respected.

To improve Queen Nails Place's overall experience, certain actions can be taken. These include providing consistent and thorough training to all staff members to ensure uniform service quality and addressing the concerns with sanitization practices to maintain a clean and safe environment. The salon should also strive to make their services more accessible and inclusive for disabled individuals. Additionally, professional behavior should be emphasized, ensuring that customer preferences are respected and upheld during the service.

In conclusion, while Queen Nails Place has some positive aspects such as good customer service, a range of polish options, and a loyal customer base, there are areas that need improvement, such as consistency in service quality, proper sanitization practices, accommodating disabled customers, and maintaining professionalism. By addressing these weaknesses, the salon can enhance its reputation and provide a better overall experience for its customers.