Ocean Blue Fish and Chips Info
Amenities
Service options
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Takeaway
Amenities
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Good for kids
Atmosphere
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Casual
Payments
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NFC mobile payments
Best PlaceJuice Reviews
Unbedingt probieren.
RIP OFF RIP OFF RIP OFF. Was so happy when I knew there were knew owners but wow what a disappointment. The portion size in this place is ridiculous. £7 for small chips and battered sausage and you get about 10 chips. I asked for more as I thought they had done it for d but they refused. Awful place awful service. Boycott
Absolutely AVOID - raw chips, cold , first deep fried in another fryer then re heated - cod awful - now charged for tartare where it was free previously - Change of ownership has led to a startling decline in food and standards
Bring back the old owners!
Was appalled at the service today. Was made to wait at the counter without any acknowledgement, when I was eventually served by the young girl with ginger hair in a ponytail, she never once said please or thank you and proceeded to yell at the man behind the counter preparing the food.
Such a shame as this place used to be the best. Poor service makes even loyal customers to go elsewhere.
Used to be the best fish and chips in the area by far. Not any more since the new owners took over. The service is diabolical (they don’t pick up the phone on a Friday evening because they’re too busy!). I arrived at at 8.45pm but they stopped cooking even though they close at 9?! And worst of all, the food is very poor (I tried a few times thinking it may just have been a bad day).
Such a shame that someone can take over a thriving business and manage to ruin it. I certainly will not be visiting again.
Was once the best chippy with the best curry sauce.
Now it's a 20 minute wait for average food served by clearly unhappy staff.
Sadly I won't return.
I had a burger this very poor and cheap product.
Last week had steak and kidney pie dry over cooked very poor
Was one of my favorite places for fish and chips, however since new owners it has become one of the worst. Chips are not fresh, cod didn't have any batter and was very small even for large. Curry sauce was full of salt. The burger i ordered had no salad or sauce, just bun bread and burger. The quality control is non existent. Even the shop front is no longer clean. A complete shame was a Gem of the high street in sunninghill. Time to find a new chipie.
Quick Facts About Ocean Blue Fish and Chips
Ocean Blue Fish and Chips has received a mix of positive and negative comments, highlighting both strengths and weaknesses. In order to provide a comprehensive overview, this analysis will delve into each aspect mentioned and evaluate its impact on the overall customer experience.
One comment mentions that the fish and chips place is a must-try, indicating that there may be certain aspects of the establishment that are commendable. However, this positive sentiment is overshadowed by the numerous negative comments that follow.
Several customers express disappointment with the portion sizes at Ocean Blue Fish and Chips. One commenter specifically mentions receiving only 10 chips with their order, despite paying £7 for a small chips and battered sausage. This inconsistency in portion sizes can be seen as a weakness, as customers expect to receive value for their money. Another customer asks for more chips but is refused, leading to frustration and dissatisfaction. This lack of flexibility in accommodating customer requests can further contribute to a negative dining experience.
The decline in food quality and standards is a recurring theme in the comments. One customer complains about raw, cold chips that were fried in a separate fryer and then reheated. This highlights a weakness in the preparation and cooking process, as chips should ideally be crispy, hot, and freshly made. Additionally, the cod is described as "awful" and the steak and kidney pie is criticized for being dry and overcooked. These consistency issues in the taste, texture, and quality of the food reflect poorly on the overall dining experience.
Comments about poor service also significantly impact the perception of Ocean Blue Fish and Chips. Multiple customers express their disappointment with the service they received. One commenter mentions waiting at the counter without any acknowledgement, while another describes being served by an impolite and unprofessional staff member. The lack of politeness, respect, and basic customer service skills negatively affect the overall impression of the establishment. Additionally, there are complaints about the staff's attitude towards customers, such as yelling at colleagues in the presence of customers. This behavior can create an unwelcoming atmosphere and further contribute to customer dissatisfaction.
There are also concerns about the availability and timing of service. One customer mentions that the restaurant did not pick up the phone on a Friday evening due to being too busy. Another customer arrived before closing time but was informed that the kitchen had already stopped cooking, contradicting the advertised closing time. These instances indicate a lack of organization and planning, leading to inconvenience and disappointment for customers.
Lastly, comments regarding the overall cleanliness and quality control of Ocean Blue Fish and Chips are raised. One customer mentions that even the shop front is no longer clean, suggesting a decline in cleanliness and hygiene standards. Another customer mentions the lack of salad and sauce in their burger order, indicating a failure in quality control and attention to detail. These issues can impact the overall perception of the establishment and contribute to a negative customer experience.
In conclusion, despite the initial praise for Ocean Blue Fish and Chips, the overwhelming majority of comments reflect dissatisfaction and disappointment with various aspects of the establishment. The weaknesses highlighted include inconsistent portion sizes, decline in food quality and standards, poor service, issues with availability and timing, cleanliness concerns, and lack of attention to detail. Addressing these weaknesses is crucial to improving the overall customer experience and restoring the reputation of Ocean Blue Fish and Chips.
Today
Opening Hours
| Monday | 04:30 AM - 09:00 PM |
|---|---|
| Tuesday | 11:30 AM - 02:00 AM |
| Wednesday | 11:30 AM - 02:00 AM |
| Thursday | 11:30 AM - 02:00 AM |
| Friday | 11:30 AM - 02:00 AM |
| Saturday | 11:30 AM - 02:00 AM |
| Sunday | Closed |
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