Nail Glamour Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Best PlaceJuice Reviews
I went here yesterday to get a manicure and pedicure and was very impressed with the service I received. The lady who did my service was extremely thorough and took her time during the process. I ended up messing up my nail polish, and she fixed it for me with no charge.
I had an appointment and still waited 45 minutes! Vickie did my nails and rushed the entire time, she cut me 4 times and made me bleed in 3 different places!!! The other people in there with me waited forever too. One lady came in came in 3 times that day for a pedicure and they told her to come back at 4 and they still weren't ready for her! She ended up waiting 30 minutes to even get water in the foot tub and the water had to be cold before they got to her! Just not a good experience.... color selection isn't bad, but it wasn't great! I don't think I'll ever go back and I wouldn't recommend them either. They claim to clean between clients, but I witnessed them not doing that today regardless of the sign outside of their store.
Amy always does my nails and pedicure. She is an artist. I always make an appt to ensure I don't have to wait. Husband and daughter inlaw go here too. Lynn and little Vicki do a great jobtoo.
Great service. Nail tech did great job. Posted before and after. Pro job. I wish I would have got her name.
I went in with the idea that I’d get what I wanted. DISAPPOINTED is an understatement. Maybe this salon should be more concerned with what the customer wants done & less about making the next purchase with another customer. I won’t be going back.
No appointment and they took a group of us right away. Reasonably priced.
I came here to get my nails done for my wedding, simple french tip acrylic manicure. I was given gel ontop of my acrylic without me knowing, in the end costing me more than I asked for. I can see my real nails underneath my acrylic, they're lumpy and uneven, and the paint started chipping off in the same night they were done. Took 2 hours to do a full set. They were nice, but the quality of the service was less than mediocre. Will be taking my business elsewhere for now on.
The last time I used this salon I was happy with the polish services but not the plastic design they used. I wanted one hand painted. I decided to give them another chance and booked a fill and pedicure today. What a mistake! I showed them a picture of the dress I am wearing to my granddaughter's wedding on Saturday. The gentleman was having trouble matching a polish with the dress so he gave me a color chart. I found a color that was close enough with the
Quick Facts About Nail Glamour
strengths and weaknesses of Nail Glamour place are as follows:
Strengths:
1. Excellent customer service: One customer mentioned being impressed with the thoroughness and time taken by the staff member who attended to them. The fact that the staff fixed the customer's nail polish mistake without any charge further exemplifies their commitment to customer satisfaction.
2. Skilled nail technicians: Customers mentioned specific nail technicians who consistently provided great service and did a fantastic job. The mention of one technician being an artist indicates that the salon has skilled individuals who can deliver high-quality nail services.
3. Reasonable pricing: One customer highlighted that the salon offers reasonably priced services, which can be an advantage for customers who are looking for good quality at an affordable price.
4. Accommodating walk-ins: A customer mentioned that the salon took a group of customers without appointments right away. This shows that the salon is capable of handling walk-in customers efficiently.
Weaknesses:
1. Long wait times: One customer stated that despite having an appointment, they still had to wait for 45 minutes. Additionally, other customers waiting in the salon experienced excessive waiting times as well. This could indicate a lack of efficiency and scheduling issues within the salon.
2. Rushed service and lack of attention to detail: One customer complained that their nail technician rushed through the service and ended up cutting them four times, leading to bleeding. Such incidents can be concerning and may indicate a lack of attention to detail and a focus on speed rather than quality.
3. Inconsistent cleanliness practices: A customer witnessed the salon not following their claim of cleaning between clients. This raises concerns about the salon's adherence to hygiene and cleanliness standards. In a salon environment, maintaining cleanliness is crucial to ensure a safe and sanitary experience for customers.
4. Lack of customization and poor results: One customer expressed disappointment with the salon not meeting their specific requests and ended up with a result they did not like. This indicates a potential lack of attention to customer preferences and an inability to deliver the desired outcome.
In conclusion, while Nail Glamour place has strengths such as excellent customer service, skilled nail technicians, reasonable pricing, and the ability to accommodate walk-ins, there are weaknesses in terms of long wait times, rushed service, inconsistent cleanliness practices, and a lack of customization resulting in poor outcomes. To improve overall customer satisfaction and experience, the salon should address these weaknesses and prioritize attention to detail, efficiency, and adherence to cleanliness standards.
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