LUXURY NAILS & SPA Info
Best PlaceJuice Reviews
The service to a black young lady was horrible and the extremely unprofessional to her. I was planning on bringing my bridal shower here. After I witnessed them refuse to get in contact with the owner when the young lady requested was honestly disturbing being that I had just received a wax from the owner herself.They are prejudice to people of color and that’s is unacceptable. I would not suggest visiting this nail salon. The experience was completely horrible to witness and not once did the young girl become rude or disrespectful. Such a shame. I really enjoyed visiting . However I’m a firm believer in treating others how you want to be treated and with morals and respect.
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Payments
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Debit cards
Quick Facts About LUXURY NAILS & SPA
LUXURY NAILS & SPA has both strengths and weaknesses, as indicated by the comments provided. In terms of strengths, customers have mentioned that they generally love their nails and have had good experiences at the salon. The salon offers unique and different ambiance, and they serve drinks, including alcoholic beverages, which adds to the overall experience. The pedicures they provide are described as decent, and they have special pedicure chairs for children, which is seen as a positive aspect.
However, there are several weaknesses that have been pointed out by customers, which need to be addressed. One major concern is the poor customer service experienced by several individuals. The staff has been described as rude, dismissive, and having a bad attitude towards customers. This includes shouting at customers when questioned about pricing, refusing to complete services, and dropping a polish bottle on a customer's feet without apologizing. Excellent customer service is crucial for any business, and these incidents should be taken seriously.
Another issue that has been raised is the long waiting times. Customers have reported having to wait over an hour for a pedicure, even after calling ahead to inquire about wait times. This can be frustrating and inconvenient for customers, especially when they see others being served before them. The salon should work on improving their scheduling and efficiency to minimize wait times and ensure that all customers are treated equally.
In terms of pricing, there have been complaints about inconsistency and lack of transparency. Some customers have mentioned being quoted different prices for the same service and feeling tricked into paying more. This can damage the trust between the salon and its customers. It is important for the salon to have clear and consistent pricing policies and to communicate them to customers accurately.
Another concern raised by customers is the lack of professionalism and quality in some of the services provided. There have been instances of nails coming off after only a few days, and cuts being made around the edges of fingers during the service. These issues reflect a lack of attention to detail and expertise in nail care. The salon should ensure that all technicians are properly trained and maintain high standards of professionalism and quality.
Additionally, there is a serious accusation of racism and prejudice towards people of color. One customer witnessed the staff refusing to get in contact with the owner when a black young lady requested assistance, indicating potential discriminatory behavior. Such allegations should be thoroughly investigated and addressed by the salon to ensure a welcoming and inclusive environment for all customers.
In conclusion, while LUXURY NAILS & SPA has some strengths such as good nail services, unique ambiance, and serving drinks, there are several weaknesses that need to be addressed. These include poor customer service, long wait times, inconsistent pricing, lack of professionalism, and the serious allegation of racism. The salon should take these concerns seriously and work towards improving their business practices to provide a better experience for all customers.
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Opening Hours
| Monday | 09:30 AM - 07:00 PM |
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| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | Closed |
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