La Nail Info
- 1037 W 7th St, Auburn, IN 46706 United States of America
- +1 260-927-0060
- [email protected]
- +1 260-927-0060
- +1 260-927-0060
Best PlaceJuice Reviews
Horrible experience.. my nails are thick and when I asked for them to be fixed they told me they could not make them any thinner or they would break. I also wanted them longer. I wasn’t asked what length to begin with and when I said a little shorter she took a lot off. Nail art also had to be fixed and is still a little off. I asked for matte nails and she did not cover all of my nail with the topcoat. You can see shiny polish showing through. I have gel and acrylic stuck to my fingers and hands. I’m mostly upset because I asked for things to be fixed and they were not.. I was expecting better. (Nails by May)
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Planning
-
Appointments recommended
Quick Facts About La Nail
La Nail place, based on the comments provided, has both strengths and weaknesses. Let's analyze them in detail:
Strengths:
1. Customer Loyalty: One comment mentions that they have been coming to La Nail place for several years and love it. This indicates that the salon has managed to build a loyal customer base.
2. Friendly and Nice Staff: Multiple comments praise the staff for being polite, kind, and funny. This suggests that the salon has created a welcoming and friendly environment for its customers.
3. Customer Satisfaction: Many comments express satisfaction with the outcomes of their nail services, mentioning that their nails turned out amazing, beautiful, and that it was the best nail experience they've had. These positive experiences contribute to customer satisfaction and can lead to repeat business and positive word-of-mouth referrals.
Weaknesses:
1. Inconsistent Quality: Several negative comments point out issues with the quality of the nail services provided. Complaints include uneven nails, bumpy and poorly painted nails, and nail art that needed fixing. These inconsistencies in service quality can be a cause for concern as they affect overall customer satisfaction and trust in the salon.
2. Lack of Attention to Detail: One comment reports issues with crooked nails and bubbles in the polish. This suggests that the technicians may rush through their work and overlook certain important details.
3. Rude Staff: One customer mentions experiencing rudeness from one of the staff members. While it is subjective, this negative interaction can impact the overall experience and perception of the salon's professionalism.
4. Lack of Skill: Another comment mentions that the technicia didn't handle the nails properly, resulting in glue sticking to the skin and the topcoat not curing properly. This suggests a lack of skill and attention to detail, further compromising the quality of the service provided.
To address these weaknesses, La Nail place should consider implementing the following strategies:
1. Quality Control: The salon should focus on consistently delivering high-quality nail services by providing thorough training to its technicians. Regular checks and evaluations can help identify and rectify any issues with skill or attention to detail.
2. Improved Communication: Implementing a clear communication process with customers can help in understanding their preferences, including length, nail art designs, and finish. This will ensure that the customers' expectations are met and that any necessary adjustments can be made promptly.
3. Customer Service and Complaint Resolution: The negative comments indicate that customers felt their concerns were not adequately addressed. The salon should prioritize effective complaint resolution by actively listening to customer feedback and taking appropriate action to rectify any issues. This will help regain customer trust and loyalty.
4. Continuous Evaluation and Improvement: Regularly gathering feedback from customers through surveys or comment cards can provide valuable insights into areas that require improvement. Addressing these areas promptly and consistently will help in enhancing the overall customer experience.
By addressing these weaknesses and leveraging their strengths, La Nail place can strive to provide consistently high-quality nail services and create a positive and enjoyable experience for all customers.
Place Pictures
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 05:30 PM |
| Sunday | Closed |
How to go there
Location
Places